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"A pleasant stay. Friendly staff in restaurant for breakfast. Glass drinking cupd provided in room, but we were afraid of accidentally dropping and smashing them in the bathroom or on the tiles near the fridge. Wonder whether plastic cups might be better. Very good location and parking was easy. Will stay again."

"Lovely people-they really do care about their customers! Very comfortable beds and the view from the room was wonderful!"

"We were upgraded to a two bed apartment it was perfect. Everything was comfortable. Loved the use of The Darling pool facilities. "

"Lovely room, excellent service - the entire staff was"

"We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation."

"Check in staff was good. Good for a night. "

"We wished to swim but it was a little too cold for us. We visited the pool area twice and it was clean and pleasant. "

"Great service.. plenty of bars within "

"Excellent hotel in a desirable location near the harbor and the Opera House. Nice clean rooms. Outstanding friendly staff. Great breakfast buffet. Excellent bar and restaurant in the hotel. 24 hour room service. 10/10 "