Check in was through a smoking pokies room which was totally unexpected and unpleasant. Then when I got to the room, the drawers were dirty and had gum stuck on one of them. When I called the reception on my phone, they were not professional and unfriendly. Once I told him what I was calling about, he organised another room. However, in the new room, the air conditioner wasn't working so it was very cold. The coffee milk in the fridge was old so when I made a coffee, the milk had curdled at the bottom of the cup. I didn't notice this until I was almost finished the coffee.