After checking in the rooms allocated was not what was represented in the photos (photos applicable to the room type booked, not the main hotel photos), there should have been a sofa and a balcony, these were not applicable and the windows didn’t close properly, hence the cold nights air made for a poor sleep and cold night. The bathroom had hair left by previous occupants and the level of neglect in the room more represented a 2 star property, not 4 star as advertised. Following check in I tried to seek resolution with Hotels.com only to learn the number to call (Western Australian No.) is no longer connected and although communicating through online means staff are powerless to assist with any real solution. Re once booked and paid you are stuck with it! If you are after a over priced stat I a poor quality hotel, then book this alternatively don’t waste your time and money with Oaks Hyde Park Sydney and if you do remember Hotels.com is powerless to assist you in resolving.