View from property
Check availability

Reviews of Narrabeen Sands Hotel by Nightcap Plus

4.5 out of 5
Narrabeen Sands Hotel by Nightcap Plus
1260 Pittwater Rd, Narrabeen, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 681 reviews" "
Rating 8 - Good. 287 out of 681 reviews" "
Rating 6 - Okay. 55 out of 681 reviews" "
Rating 4 - Poor. 12 out of 681 reviews" "
Rating 2 - Terrible. 15 out of 681 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kerrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely relaxing property across the road from the beach. The rooms are large and very clean. The standout was the friendliness of the staff particularly on reception.
Stayed 1 night in Apr 2024

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel by the beautiful Narrabeen Beach
Stayed 1 night in Mar 2024
Response from Anita Reskov - Accommodation Manager on 30 Mar 2024
Thank you for taking time to provide feedback on your recent stay. It is fabulous to hear your stay was a perfect 5/5 and you loved our hotel & Narrabeen Beach. We look forward to the opportunity of welcoming you back again for another great stay.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Narrabeen Sands Hotel was perfect for our needs. Right across the road from the beach and in walking distance to the Limani Seafood restaurant. The room was a generous size with a private balcony and good facilities. We ordered room service on our first night and the food came quickly and was yummy
Stayed 2 nights in Mar 2024
Response from Rosy on 10 Mar 2024
Thank you for taking time to provide feedback on your recent stay. It is great to hear you enjoyed your overall stay. We look forward to the opportunity of welcoming you back again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anita Reskov - Front Office & Reservations Manager on 30 Mar 2024
Thank you for taking time to rate your stay with us a perfect 5/5! We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little spot a block from the beach. Conveniently located to restaurants and shopping. Rooms are good size, with plenty of closet and drawer storage.
Stayed 2 nights in Mar 2024
Response from Tiani - Guest Service Agent on 9 Mar 2024
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay with us and you found your room to be spacious with plenty of storage space. It is also fantastic to hear that you loved the central location of the hotel. We hope to get the opportunity of welcoming you back for another perfect stay.

8/10 Good

Jony

Travelled with partner
Liked: Cleanliness, staff & service
Doors let a lot of noise through from the main corridor - very loud at night from other guests. King Bed was quite short, and could've been more comfortable. Pillows could have been better. Easy in and out parking, friendly and helpful staff.
Stayed 2 nights in Feb 2024
Response from Anita Reskov - Front Office & Reservations Manager on 13 Feb 2024
Thank you for taking time to provide feedback on your recent stay. It is great to hear you enjoyed your overall stay with us and found our team to be very friendly and helpful. We look forward to the opportunity of welcoming you back again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Could not fault the staff or food Lovely convenient place to relax
Stayed 4 nights in Jan 2024
Response from Kim - Guest Service Agent on 20 Jan 2024
Thank you for taking time to provide a 5 out of 5 rating on your recent stay with us! We look forward to welcoming you back again for another perfect stay!

10/10 Excellent

John and Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to shops and families
Stayed 2 nights in Dec 2023
Response from Tiani - Guest Service Agent on 31 Dec 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay with us and you found the location to be convenient for your stay. We hope to get the opportunity of welcoming you back for another perfect stay.

10/10 Excellent

Dimitrios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rosy on 15 Dec 2023
Thank you for taking the time to provide a 5 out of 5 rating on your recent stay with us! We look forward to welcoming you back again for another perfect stay!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 2 nights in Dec 2023
Response from Kim - Guest Service Agent on 5 Dec 2023
Thank you for taking the time to provide feedback for your recent stay. It is wonderful to hear that you liked our location. We look forward to welcoming you back for another great stay!

6/10 Okay

Judith

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The lift was out ( ok these things happen) Our room was very small, outdated ,1 lamp shade needed replacing, bed was very soft on one side, we did report this. I just feel that things have gone downhill since we stayed there 2 years ago
Stayed 2 nights in Nov 2023
Response from Anita Reskov - Front Office & Reservations Manager on 30 Nov 2023
Thank you for taking time to provide feedback on your recent stay. Whilst it was beyond our control, we again apologise for the lift being out of order whilst the technicians did a major service. Furthermore as discussed our mattresses are less than 6 months old. We do hope to have the opportunity of welcoming you back again!

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anita Reskov - Front Office & Reservations Manager on 20 Nov 2023
Thank you for taking time to provide a 10 out of 10 rating on your recent stay with us! We look forward to welcoming you back again for another perfect stay!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bins in room could be bigger, but seems a problem in most hotels. Folder in room with dinning times and menu would be nice. Had a power point problem but called a ectrician on a Friday night. Excellent customer service. Excellent hotel in general
Stayed 3 nights in Nov 2023
Response from Anita Reskov - Front Office & Reservations Manager on 18 Nov 2023
Thank you for taking time to provide feedback on your recent stay. It is great to hear you enjoyed your overall stay with us and found our hotel to be excellent. We have 2 x bins in each room & our rooms are cleaned and serviced daily. With regards to information on dining times etc, this is all outlined on the stand near the TV and in the link to the digital compendium SMS to you upon arrival. We look forward to the opportunity of welcoming you back again for another great stay!

6/10 Okay

Tom

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Average
Stayed 2 nights in Nov 2023
Response from Tiani - Guest Service Agent on 13 Nov 2023
Thank you for your feedback.

8/10 Good

dane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside to the sands hotel, Need Netflix or Stan on the tvs
Stayed 2 nights in Nov 2023
Response from Tiani - Guest Service Agent on 12 Nov 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you enjoyed your overall stay with us. All of our rooms have Netflix on the TV, you just need to log in with your own account details. We hope to have the opportunity of welcoming you back for another great stay.

8/10 Good

Jennifer

Travelled with group
Very adequate for our needs. Reception staff very helpful.
Stayed 2 nights in Oct 2023
Response from Anita Reskov - Front Office & Reservations Manager on 4 Nov 2023
Thank you for taking time to provide feedback on your recent stay. It is wonderful to hear you enjoyed your overall stay with us and found our Reception Team to be very helpful. We look forward to the opportunity of welcoming you back again for another great stay.

4/10 Poor

Lauren

Stayed 2 nights in Oct 2023
Response from Anita Reskov - Front Office & Reservations Manager on 20 Nov 2023
Thank you for staying with us. We hope to have the opportunity of welcoming you back again.

10/10 Excellent

Janet Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three adults stayed for 14 Days and had a great time. Staff and cleaners we absolutely great, nothing was a problem. Parking was great and we were on the 1st floor facing the main highway not that you would know. We will be back
Stayed 14 nights in Sep 2023
Response from Tiani - Guest Service Agent on 6 Oct 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay with us and you found the staff the be great. It is also wonderful to hear that you enjoyed the free underground car parking. We look forward to welcoming you back for another perfect stay.

4/10 Poor

Jaspreet Singh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
left one day earlier, lady at reception confirmed that refund will be issued, but latter Wot if said its not happening.
Stayed 4 nights in Sep 2023
Response from Anita Reskov - Front Office & Reservations Manager on 5 Oct 2023
Thank you for taking time to provide feedback on your recent stay with us. As you booked via a 3rd party - Wotif.com any payments and refunds are processed via Wotif.com and not directly with the hotel.

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fabulous location
Stayed 3 nights in Sep 2023
Response from Anita Reskov - Front Office & Reservations Manager on 2 Oct 2023
Thank you for taking time to provide feedback on your recent stay. It is wonderful to hear your stay with us was a perfect 5/5 and you loved our unbeatable location. We look forward to the opportunity of welcoming you back again for another great stay.

8/10 Good

Zee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just across from the beach. Big room. Would stay there again.
Stayed 1 night in Sep 2023
Response from Tiani - Guest Service Agent on 28 Sept 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you enjoyed your stay with us and you found your room to be spacious and you loved the central location of the hotel. It is also great to hear that you would stay with us again. We hope to get the opportunity of welcoming you back for another great stay.

10/10 Excellent

T W

Stayed 1 night in Sep 2023
Response from Anita Reskov - Front Office & Reservations Manager on 29 Sept 2023
Thank you for taking time to rate your stay a perfect 10/10! We look forward to the opportunity of welcoming you back again for another fabulous stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only serious accomodation on northern beaches
Stayed 3 nights in Sep 2023
Response from Kim - Guest Service Agent on 12 Sept 2023
Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back again for another great stay!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with all facilities needed within the immediate area. No place better in the Northern Beaches area.
Stayed 5 nights in Sep 2023
Response from Tiani - Guest Service Agent on 15 Sept 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay stay with us and you found our staff to be friendly and you loved the central location of the hotel. We hope to get the opportunity of welcoming you back for another perfect stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect
Stayed 6 nights in Sep 2023
Response from Tiani - Guest Service Agent on 12 Sept 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay with us. We look forward to welcoming you back for another perfect stay.

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Everything was great except for our meal. We had to leave it. Not eatable. Otherwise awesome
Stayed 1 night in Aug 2023
Response from Tiani - Guest Service Agent on 25 Aug 2023
Thank you for taking the time to provide feedback on your recent stay. It is great to hear that you had a perfect 5 out 5 stay with us and you had a wonderful stay with us. We hope to get the opportunity of welcoming you back for another great stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Room was clean and well-appointed. Lots to do in the area
Stayed 1 night in Aug 2023
Response from Tiani - Guest Service Agent on 21 Aug 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay with us and you found our staff to be friendly and helpful. It is also great to hear that you found your room to be clean and well appointed. We look forward to welcoming you back for another perfect stay.

10/10 Excellent

Mihi

Stayed 1 night in Aug 2023
Response from Kim - Guest Service Agent on 6 Sept 2023
Thank you for taking time to rate your recent stay with us. We look forward to the opportunity of welcoming you back again!

10/10 Excellent

Jack

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kim - Guest Service Agent on 17 Aug 2023
Thank you for taking time to rate your recent stay with us. We look forward to the opportunity of welcoming you back again!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price.
Stayed 1 night in Aug 2023
Response from Kim - Guest Service Agent on 13 Aug 2023
Thank you for taking the time to provide feedback from your recent stay. It is lovely to hear that your enjoyed your stay with us and we look forward to welcoming you back again for another great stay!

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized rooms with all amenities at a good price
Stayed 2 nights in Aug 2023
Response from Rebecca on 7 Aug 2023
Thank you for taking the time to provide feedback for your recent stay. It is wonderful to hear that you found our beds and linen great. We look forward to welcoming you back for another great stay!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were great. site os on a busy road but has double glazing and double balcony doors. Beds and linen great. What's not to like!
Stayed 2 nights in Jul 2023
Response from Kim - Guest Service Agent on 15 July 2023
Thank you for taking the time to provide feedback for your recent stay. It is wonderful to hear that you found our beds and linen great. We look forward to welcoming you back for another great stay!

2/10 Terrible

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are currently having the property renovated upstairs. Workmen start working at 6am. Hammering. Jackhammers. Scraping. Saws. Yelling swearing. This is not acceptable. Not notified on booking or at reception. Avoid using this hotel.
Stayed 3 nights in Jul 2023
Response from Anita Reskov - Front Office & Reservations Manager on 16 July 2023
Thank you for taking time to provide feedback on your recent stay. Our records indicate that an SMS was sent to you prior to your arrival advising of the urgent roof works required & that there may be some noise & disturbance during your stay between 0800-1600. Hence we gave you the opportunity to cancel your stay if the unforeseen works were going to disturb you.

6/10 Okay

Jim

Travelled with partner
Liked: Staff & service
Convenience
Stayed 2 nights in Jul 2023
Response from Tiani - Guest Service Agent on 3 July 2023
Thank you for taking the time to provide feedback on your recent stay. It is great to hear that you enjoyed your overall stay with us. We hope to get the opportunity of welcoming you back for another great stay.

10/10 Excellent

Remi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Location was great. Room was large. And very affordable!
Stayed 1 night in Jun 2023
Response from Tiani - Guest Service Agent on 30 June 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5 out of 5 stay with us and you found our staff to be very friendly and your room to be large. It is also great to hear that you loved the central location of the hotel. We hope to get the opportunity of welcoming you back for another perfect stay.

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kim - Guest Service Agent on 24 June 2023
Thank you for taking time to rate your recent stay with us. We look forward to the opportunity of welcoming you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable, friendly, quiet
Stayed 1 night in Jun 2023
Response from Anita Reskov - Front Office & Reservations Manager on 14 June 2023
Thank you for taking time to provide feedback on your recent stay with us. It is wonderful to hear you had a perfect 10 out of 10 stay with us and found our rooms to be comfortable and quiet and our team to be very friendly. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Martyn

Stayed 1 night in Jun 2023
Response from Kim - Guest Service Agent on 7 June 2023
Thank you for taking time to rate your recent stay a perfect 10/10 with us. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rebecca on 24 May 2023
Thank you for taking time to provide feedback on your recent stay. It is wonderful to hear you had a perfect 10/10 stay with us and found our unbeatable location to be very convenient. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Narelle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff are fantastic, friendly, helpful, and so lovely to talk too. The rooms are fantastic, clean and spacious and the double doors to eliminate noise from outside on the balcony is the best thing I have ever seen. At no time was anything a problem
Stayed 1 night in May 2023
Response from Anita Reskov - Front Office & Reservations Manager on 19 May 2023
Thank you for taking time to provide feedback on your recent stay. It is wonderful to hear you had a perfect 5/5 stay with us and found our rooms to be spacious, clean and very quiet. Furthermore it is fabulous to hear all team members were very friendly and helpful. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location on Narrabeen beach.
Stayed 1 night in May 2023
Response from Anita Reskov - Front Office & Reservations Manager on 16 May 2023
Thank you for taking time to provide feedback on your recent stay. It is wonderful to hear you had a perfect 5/5 stay with us and found our unbeatable location to be very convenient. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came from California after a long flight to see our new grand baby and had an excellent experience at this hotel. We were tired when we checked in, and we had no luggage as our bags were missing when we arrived at Sydney. The very friendly staff gave us early check and helped us in so many ways. Thank you!
Stayed 2 nights in Mar 2023
Response from Tiani - Guest Service Agent on 31 Mar 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5/5 stay with us and found our staff to be friendly, helpful and were able to check you into your room early. We look forward to welcoming you back again for another perfect stay.

10/10 Excellent

Gary

Stayed 1 night in Mar 2023
Response from Rebecca on 29 Mar 2023
Thank you for taking time to rate your recent stay a perfect 10/10 with us. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Anita Reskov - Front Office & Reservations Manager on 12 Mar 2023
Thank you for taking time to rate your recent stay a perfect 10/10 with us. We look forward to the opportunity of welcoming you back again for another great stay.

8/10 Good

Graham, North Vancouver

Stayed 1 night in Feb 2023
Response from Anita Reskov - Front Office & Reservations Manager on 13 Mar 2023
Thank you for taking the time to rate your stay a 4/5 with us. We look forward to the opportunity of welcoming you back again for another great stay.

10/10 Excellent

Jhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very clean, great location
Stayed 5 nights in Feb 2023
Response from Renata - Guest Service Agent on 21 Feb 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you enjoyed your stay with us and found our rooms very clean and the staff helpful, we try our best! We look forward to welcoming you back for another great stay!

8/10 Good

Charles

Liked: Property conditions & facilities, room comfort
OK
The only hotel in Narrabeen, and they take advantage of that. Convenient location to the beach, restaurants and buses. We were there for ten days and the room cleaning was hit and miss, with the emphasis on miss. The two restaurants they note are actually one large bar with a VIP lounge (slot machines) in between.
Stayed 10 nights in Jan 2023
Response from Anita Reskov - Front Office & Reservations Manager on 26 Jan 2023
Thank you for taking time to provide feedback on your recent stay. It is great to hear your stay was a 8/10 and you found our central location to be suitable for your needs. We have 1 x restaurant on site, however have 2 x bars. We look forward to the opportunity of welcoming you back again for another great stay!

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its location which is close to friends we were visiting
Response from Tiani - Guest Service Agent on 20 Jan 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you enjoyed your stay with us and you loved the central location of the hotel. We look forward to welcoming you back for another great stay when visiting your friends again.

8/10 Good

robert

Stayed 3 nights in Jan 2023
Response from Tiani - Guest Service Agent on 6 Mar 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you enjoyed your stay with us. We look forward to welcoming you back for another great stay.

10/10 Excellent

Hsin-Yi

Response from Tiani - Guest Service Agent on 6 Mar 2023
Thank you for taking the time to provide feedback on your recent stay. It is wonderful to hear that you had a perfect 5/5 stay with us. We look forward to welcoming you back for another perfect stay.