Lunch and dinner served
Check availability

Reviews of Mercantile Hotel The Rocks

2.5 out of 5
Mercantile Hotel The Rocks
25 George Street, The Rocks, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 326 out of 973 reviews" "
Rating 8 - Good. 410 out of 973 reviews" "
Rating 6 - Okay. 157 out of 973 reviews" "
Rating 4 - Poor. 54 out of 973 reviews" "
Rating 2 - Terrible. 26 out of 973 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hilda

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the old style pub and its history. Comfortable but showing its age, room was noise due to work being done on the block behind the building just outside our bath room window, but the bath room door was water damaged and could not be closed. Would stay again, there appears to be plans to do work on the build in 2024
Stayed 1 night in Dec 2023

8/10 Good

Shelby

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good.
Stayed 2 nights in Dec 2023

8/10 Good

Antonius, Eli Waters

Travelled with partner
Liked: Staff & service
Great location but the noise wasn't appreciated. Not the hotel's fault. Council decided to clean the footpaths from 6.30 pm till late and then the building next door was undergoing renovations and started pneumatic hammering at 7.00 am. Destroyed my intended restful sleep. Great staff and food was excellent value too.
Stayed 1 night in Dec 2023

2/10 Terrible

Lonnie

Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy and the aircon blew hot air into the room and was black with mold/dust. The tub was so bad I didn’t even ask them to clean the hair and bugs out as I would never use it!! Despite booking this room because it had a big bathtubs!! Do not recommend!!! Have pictures but don’t know how to post! Completely disgusting and rip off!!!
Stayed 1 night in Dec 2023

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position friendly staff rooms in need of revamp which I believe is happening
Stayed 1 night in Dec 2023

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
Great location and atmosphere. Live music was on but it was quiet in my room.
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Join the party
We arrived late on a Saturday, no problem the pub was busy so found someone who came to check us in. The room was clean and nice to find somewhere with twin beds. We quickly realised they would be better off with double glazed windows as you can hear everyone outside along with the music so that first night it was gone 3am till we finally got some sleep but 0630 someone was using a vacuum or a blender and it went on for ages. The building is old and you can tell from pain peeling but it wasn’t an issue. The location was brilliant and if you are there to join in with the drinking brilliant. Overall it wasn’t a bad stay.
Stayed 6 nights in Nov 2023

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, room comfort
The hotel was older than I expected, but the room was exactly what I expected. All of the staff were friendly & EXTREMELY helpful. We also liked the location in the "rocks" area.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Disliked: Property conditions & facilities
It was typical ye olde pub accommodation. Good value, great location, but a bit tired facilities wise
Stayed 2 nights in Nov 2023

4/10 Poor

Hugh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed-the difference between the room photos and the reality were quite significant - stains on the carpet, no working light in the bathroom, no grate in the shower, the bath was dirty, paint peeling off window frames, a large portable air conditioning unit that was broken (the taped together parts at the back had come apart). The saving grace was clean sheets and towels and the proximity to the rocks.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, we walk here with our luggage from a cruise ship, it was 4 blocks. It is close to light rail, ferries busses and the train system. good dining at the pub and close to other dining venues. Close to the Harbor bridge with good access. An elevator would be helpful, but we were assisted with getting our luggage to the third floor. I would be happy to stay there again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere!
Stayed 1 night in Oct 2023

2/10 Terrible

June

Disliked: Cleanliness, staff & service, property conditions & facilities
Mattress was filthy and I didn’t stay
Stayed 1 night in Oct 2023

6/10 Okay

Julia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of this Hotel is amazing. Right in The Rocks and walking distance to Circular Quay, it doesn’t get any better. The staff were friendly too. Unfortunately though it is in dire need of some TLC. I believe they will be closed for renovations in 2024 which is very much needed. The bathrooms are in poor condition, with paint peeling and mould. The showers are poor, with either no water pressure or they don't get hot at all. The rooms were basic but comfortable. Overall, you get whay you pay for and for the price and a place to sleep, it met those requirements.
Stayed 1 night in Oct 2023

4/10 Poor

joseph

Disliked: Staff & service, amenities, property conditions & facilities
The walls all the paint is peeling off the tiles road damaged in the bathrooms hot water doesn't work properly Infested with mosquitoes
Stayed 2 nights in Oct 2023

6/10 Okay

Ronalie

Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Liked: Staff & service
Staff were friendly. Very convenient location.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Convenient and close to harbour
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. And, as always, great location.
Stayed 1 night in Oct 2023

8/10 Good

Tracy-Lee

Stayed 2 nights in Oct 2023

6/10 Okay

Jack

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was different to the presented photos, air con in room was one of those portable ones with a broken tube, bed was terrible, pillows where terrible and room just looked unkept. But surrounding area was great and easy walking distance.
Stayed 1 night in Oct 2023

8/10 Good

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff and flexible check in
Stayed 1 night in Sep 2023

8/10 Good

Keigo

Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

8/10 Good

George

Liked: Staff & service
Disliked: Property conditions & facilities
Old but pleasant. Talking about the building, staff very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from circular quay, friendly staff, nice meals
Stayed 1 night in Sep 2023

8/10 Good

Kry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient location. Froendly helpful staff.
Stayed 2 nights in Sep 2023

8/10 Good

Marlon

Liked: Cleanliness, staff & service
Spacious and elegant, there are bits that needs fixing but overall we enjoyed our stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay because it was so easy. Bed was comfortable and its an amazing location. It has all the basics. I will be back for sure.
Stayed 1 night in Aug 2023

8/10 Good

Maree

Stayed 1 night in Jul 2023

8/10 Good

Ray

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Phillip

Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

jefferey

Disliked: Property conditions & facilities
Very old
Stayed 1 night in Aug 2023

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous food and accommodation in a unique and historic area!
Stayed 1 night in Jul 2023

6/10 Okay

Daryl

Liked: Cleanliness, staff & service
For a night in the Rocks the price is affordable. But the room is average, without a toilet.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very central in the city, close to the harbour and very spacious
Stayed 1 night in Jul 2023

10/10 Excellent

Itunu

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Sydney harbour ans easy to get around and close to public transport, train, bus and lite rail service.
Stayed 1 night in Jul 2023

8/10 Good

Saul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to ferries, trains and restaurants/bars. Quiet affordable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Roger

Stayed 1 night in Jul 2023

6/10 Okay

Maria

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We loved the shops right in front of the building. But safety is key, there was a noisy fight that broke out in the middle of the night and we felt a bit scared and we hoped they would do something about it but they didn’t.
Stayed 1 night in Jul 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Douw De

Business traveller
Disliked: Cleanliness, property conditions & facilities
I will never stay there again, the place is falling apart and very noisy. The blinds does not block the light out.
Stayed 2 nights in Jun 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Jan

Stayed 2 nights in Jun 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Situation and facilities excellent value
Stayed 1 night in Jun 2023