Upon arrival, after booking well in advance and having my printed receipt and email confirmation, I was questioned at reception about my booking and asked if i was paying by my card on the day, I had to pull out my receipt and show them that it had been paid, where the receptionist wasn't sure what to do and ended up just giving me a key to a room and saying he will try sort it out with someone else, the whole check in process was horrible. I than got to my room which wasn't great, cracks in the tiles, door handles missing from doors, fingerprints on tables. The first morning of my stay I woke up to no power, and had to call reception where I was told I would have to wait an hour for a maintenance guy to come to my room. I was also told that it was my whole floor and that other people were having problems too. I informed them I was their on business and had to be out of the room in an hour and needed to have a shower and get ready, and that its not something I wanted to do at 6am in the dark. Also on the second night, My key cards didn't let me into my room, I ended up taking it down to the reception, where the guy was very rude and tried to blame me for keeping it in my wallet next to other cards and said that why it didn't work, so the rest of my stay I had to hold onto and carry around a key card on its own. Definitely wont be staying again.
