Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel

Photo gallery for Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel

Lobby
Terrace/patio
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk

Overview of Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel

Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen
  • Gym
  • Breakfast available
  • Parking available
Map
100 Marsden St, Parramatta, NSW, 2150

Explore the area

  • Popular LocationSydney Harbour Bridge35 min drive
  • Popular LocationCircular Quay36 min drive
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)39 min drive
  • Popular LocationRoyal North Shore Hospital39 min drive

Choose dates to view prices

About this area

Sydney

Located near the boardwalk, Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel is in Parramatta, a neighbourhood in Sydney with great shopping. Westfield Parramatta Shopping Centre and DFO Homebush are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parramatta Park. Looking to enjoy an event or a match? See what's going on at Rosehill Gardens Racecourse or ANZ Stadium.

What's nearby

  • Westfield Parramatta Shopping Centre - 6 min walk
  • Parramatta Park - 12 min walk
  • Sydney Harbour Bridge - 35 min drive
  • Circular Quay - 36 min drive
  • Royal North Shore Hospital - 39 min drive

Getting around

  • Parramatta Station - 10 min walk
  • Castle Hill Station - 12 min drive
  • Sydney Airport (SYD) - 39 min drive

Restaurants

  • Kumiho - 6 min walk
  • Umaya Japanese Restaurant - 6 min walk
  • Pho Pasteur - 7 min walk
  • Sun Ming BBQ Restaurant - 7 min walk
  • Mulberry Tree Cafe - 7 min walk

About this property

Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel

Art Deco Sydney hotel in Parramatta, near Westfield Parramatta Shopping Centre
Along with a 24-hour fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning.
Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel offers 38 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Beds feature premium bedding. 55-inch Flat-screen televisions come with first-run films. Accommodation at this 4-star hotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (AUD 25 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free off-site parking within 328 ft
  • Street parking available

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–9:30 AM: AUD 5-22.00 per person
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Shopping centre

Family friendly

  • Free cots/infant beds
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • First-run films
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Free minibar (some items)
  • Kitchenette
  • Microwave
  • Fridge
  • Hob

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

The front desk is open Monday - Thursday (9:00 AM - 9:00 PM) and Friday - Saturday (7:00 AM - 11:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Reception hours on Sunday are 9 AM-6 PM.

Renovations and closures

The following facilities or services will be unavailable from February 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of AUD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 5 and AUD 22.00 per person (approximately)
  • Secured self-parking fee: AUD 25 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Marsden Hotel Parramatta
Marsden Hotel
Marsden Parramatta
The Marsden Hotel
Marsden Hotel Parramatta
Holiday Inn Suites Parramatta Marsden Street

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 180 out of 300 reviews
5 - Excellent 60%
Rating 4 - Good. 90 out of 300 reviews
4 - Good 30%
Rating 3 - Okay. 14 out of 300 reviews
3 - Okay 5%
Rating 2 - Poor. 8 out of 300 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 300 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.7/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable and accessible to all
Stayed 1 night in May 2022

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I appreciated that the staff at this property were very professional and doing there best to provide a quality service during difficult times of staffing shortage. However, I believe this IHG property has been incorrectly labelled as an "Holiday Inn and Suites". Firstly, I booked two deluxe rooms and a suite. The picture of the suite looks beautiful in the promotional photos and I thought it would be worth the extra AUD100/night as a special treat for my parents. However, the only difference between the deluxe rooms and the suite was a very small (1 x 4m) high-walled in outdoor area that was non-functional and absolutely filthy: very disappointing. Secondly, having stayed in Holiday Inn properties across Australia and the Pacific, I felt that the linen and furniture in our rooms was well below the quality of this brand. It seems that the property would be better branded as an HI Express option and renamed without the "suites" as all the rooms appear identical apart from a completely useless outdoor space. Other issues before our stay (e.g., no reply to emails from head office, and no passing on our room requirements and bedding requests), during our stay (e.g., no restaurant, broken car garage, incomplete bathroom linen) and after (e.g., no reply to emails asking for a copy of paid account) all mean that we won't be returning and will be cautious of the IHG brand in future.
Stayed 2 nights in Apr 2022

2/5 Poor

Travelled with family
Disliked: Staff & service, room comfort
Dont do it
Bed was as hard as a rock, no one was at the desk when needed, no one would answer the after hours phone when the car park would not let us in, loud and uncomfortable
Stayed 3 nights in Mar 2022

4/5 Good

Stayed 1 night in Mar 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Mar 2022

4/5 Good

Stayed 1 night in Mar 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating!
Mark, the duty manager, couldn’t be more helpful. We needed to leave our bag and collect it later in the day. Mark didn’t hesitate to organise it for us.
Stayed 1 night in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent , l had a call from Josh who was concerned l had not arrived, l made it with 5 mins to spare but he stayed for me which was wonderful. He assisted me with parking also
Stayed 2 nights in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing car park availability- no other negative issues. An overall positive stay
Stayed 2 nights in Feb 2022