Cabin Room, Shared Bathroom with Fan

Reviews of Citihub Hotel @Pecindilan, Surabaya

2.5 out of 5
Citihub Hotel @Pecindilan, Surabaya
Jalan Pecindilan 66, Surabaya

Reviews

6.6
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 2 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Mohd Farhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Stephen T Hartono on 18 Oct 2019
Thank you very much for your review. We look forward for your next visit. Thank you

8/10 Good

Ernesa, Yogyakarta

Liked: Cleanliness, staff & service, room comfort
Nice bugdet hotel that meets our budget
Excellent room cleanliness. Room facilities worked really well. However, I would say the internet connection and TV signal were not so good.
Stayed 1 night in Oct 2017
Response from Stephen T Hartono on 8 Nov 2017
Dear Ernesa Thank you very much for your review. We are glad that you like our room. Regarding the internet connection and TV Signal, we will try to improve it so you can enjoy it in the next visit. Once again we thank you for your valuable review

6/10 Okay

Nick, Australia

Liked: Staff & service
Disliked: Cleanliness
Not as nice as hoped
The staff tried to be helpful however with only limited english there was a lack of communication. The internet was never working properly. Internet can NOT be relied on... I had to ask each day for the reception staff to reset the wifi.

4/10 Poor

Dee, Indonesia

Disliked: Property conditions & facilities
Not a budget hotel at all
dont get distracted by their tagline about budget hotel., this is not a budget hotel. they hava cheap price because they cut off the facilities, you have to pay extra for breakfast (breakfast not included), towel, and a shower kit also they charge laundry per 5kg even if you have less, and no ironing included Located near a train station, so everytime the train passed you will feel the shake of the building i though it was mild earthquake at first Actually, there more hotel that give full facilities with same or cheaper price I am not going to stay again in this hotel, and not recommended it
Stayed 3 nights in Nov 2017
Response from Stephen T Hartono on 13 Nov 2017
Dear Dee Thank you very much for your review. We are apologize for any inconvenience during your stay. We have several price plans for our guest to choose. For guest who want to have breakfast included there's a All in Package rate plan. For guest who don't want to have breakfast, we have Room Only rate plan. And for the laundry we believe it is a common practice in most hotel to charge additional charge for laundry, since not all guest want to laundry so we can not burden laundry cost to all guest. Yes we are located near to train station, it is an advantage for guest since they can get transportation easily. Trains always pass at slow speed because they always have to reduce speed near the station, so they come with slow speed and create almost no vibration, much weaker compare to train which pass at high speed. But we deeply apologize that you feel the vibration is still sensible to you. We hope that we can serve you better in your next visit. Thank you very much.