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"This was incredible! Very helpful staff, very nice/large lobby, and also an incredible gym/pool/sauna area. Only cons: you really need to like the person you share your room with, because the bathroom door is a piece of (frosted) glass and faces towards the room. It is not a bad location, around 15-20 minutes by tram from the old town."

"The hotel is conveniently located near Zurich’s main train station, which is ideal if you’re arriving from another city, and it’s also about 10–15 minutes from most major attractions. Overall, it’s a nice hotel, but there were a few significant issues during our stay: - Ants in the room: We noticed a considerable number of ants appearing sporadically throughout our stay. At first, we assumed it might be due to having the balcony door open, but the issue persisted even after the room was cleaned. I also mentioned this in feedback via Expedia, and while I was told it would be forwarded to management, we never received any follow-up. - Room temperature: The room was uncomfortably hot throughout the night. Despite following the front desk’s instructions—turning off the heating and using the air conditioning—it still felt extremely warm. We were hesitant to leave the window open because of the ants. - Service: The staff were not particularly welcoming for a 4-star hotel. While I don’t like to focus on this aspect, I would expect a more engaged and friendly response when greeting staff or asking questions, but this was generally lacking. Overall, while the location is very convenient, I would likely choose a different hotel in the future due to these issues."

"Staff"

"For room 404 - Large fan needed for room, in warm months, as even with temperature off, AC was too noisy at full level. Also for some reason the external window blinds opened right up to let the hot sun in and wouldn't drop down even when 🔽 button was kept pressed? USB ports were not working for my phone and mini fan to charge the batteries, on this visit. Pillows could have been a little plumper and firmer for a more comfortable sleep as 3/4 were quite flat. Excellent in all other respects and would stay again and recommend to others. Excellent hotel location, nestled in Swiss hillside. Transport right outside to the heart of Zurich city Regular taxis appearing to take customers to the airport. Exceptional service and so clean in hotel and everywhere you go. Bathroom facilities absolutely immaculate. I would have preferred breakfast at hotel to be a waiting on dining service, with menu on table and meet and greet hosting service on arrival to the restaurant, as the self service style was a little off putting for the price (30CHF). Super clean everywhere though. A small pantry close to reception provided refreshments and snacks whilst waiting. It would have been nice to have some complementary cooled Swiss bottled water in the room refrigerator in addition to this but excellent in all other respects. IKEA also 2 minute walk from hotel, really clean, clear layout, outstanding toilet facilities again and everywhere you go in Switzerland. Cannot fault it otherwise. "

"The staff at reception and the bar were excellent - very professional, polite and helpful. The breakfast was seriously disappointing and I would not pre-pay for it again. We were there for 4 breakfasts and mostly there 30 to 60 mins before the closing of the service, but we felt there was mainly scraps left to pick over. On Saturday 18 April, the food that should be hot was cold (because 2 of the "hot plates" were switched off) there weren't any eggs, beans, bread for toast or pancakes, all of the marmalade and jam jars were vitually empty. When I complained to the breakfast lady, her answer was that she was working alone (implying she was doing her best in a difficult situation). She then brought out some fried eggs from the back which had been cooked in advance and were also cold (and didn't switch on the hot plate, but it was too late anyway). "

"Great large room with very comfortable bed. Really nice shower. We didn’t have breakfast at the hotel. There is a beautiful bakery only 250 meter away. Taxi both ways to hotel which is only 4 km from central station was very expensive in total for 2 trips was 95 Swiss francs, approx 140 Australian dollars. It would have been more economical to stay at hotel closer to central station, probably would have saved 50 dollars."

"clean room; friendly staff; modern hotel"

"Very nice hotel"

"Fresh breakfast. Staff are friendly and accommodating. Staff make sure rooms are clean and well kept. "