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Reviews of The Imperial Hotel

3 out of 5
The Imperial Hotel
The Imperial Station Road, Stroud, England

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 107 reviews" "
Rating 8 - Good. 47 out of 107 reviews" "
Rating 6 - Okay. 31 out of 107 reviews" "
Rating 4 - Poor. 10 out of 107 reviews" "
Rating 2 - Terrible. 4 out of 107 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

christopher

Liked: Cleanliness, staff & service, room comfort
Great potential
A special hotel which with a little more care has amazing potential
Stayed 1 night in Mar 2020

6/10 Okay

Morten

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Ideal for central stroud and train station . Good breakfast
Stayed 1 night in Feb 2020

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 31 Jan 2020
Hi Alan Thank you for your review. We are glad that you enjoyed your stay at The Imperial Hotel and we hope to see you again. Kind regards The Imperial Hotel

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Manager on 31 Jan 2020
Hi Thank you for reviewing The Imperial Hotel. We are glad that you enjoyed your stay with us. Kind regards

8/10 Good

Debra

Liked: Cleanliness, staff & service, room comfort
Value for money
Bed was comfortable but floor in room was exceptionally creaking every step so got woken up early as husband is early riser. Staff were very good and best of all was the breakfast which was cooked to order and very tasty.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Imperial
The first hotel on my trip was comfortable!!! This hotel is very ok, but only downfall, was put in a room over band music!!!
Stayed 2 nights in Oct 2019
Response from Management on 29 Oct 2019
Hi We are sorry that you had a room above the Function Room, the Hotel was full that evening otherwise we would have moved you to an alternative room. We are aware that occasionally some events may be heard by the room above so we ensure that all music is turned off by 11pm. Kind regards

8/10 Good

Anthony

Stayed 1 night in Oct 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a short stay but I’m coming back next month and have asked for the same room
Stayed 1 night in Oct 2019
Response from Management on 29 Oct 2019
Hi Mike, we are glad that you enjoyed your stay and that you will be returning to The Imperial Hotel. Kind regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Management on 29 Oct 2019
Hi Mark Thank you for the 8/10 rating.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Market Positioning & Priced Right
Our stay at the Imperial Stroud was far better than our expectations and in my experience towards the upper end of its three star rating probably only knocked back because the buildimg had character in real estate speak, but its the Cotswolds so enjoy. The staff where great, friendly and helpful whilst the Down Town location with Free Parking was superb for getting about by public or private transport.
Stayed 1 night in Sep 2019
Response from Management on 7 Oct 2019
Hi Simon Thank you for the 10/10 rating. We are pleased that you enjoyed your stay with us so much

8/10 Good

Noor

Travelled with group
Liked: Cleanliness, staff & service
Good
It was a nice room yet bed was making a lot of sounds which was quite irretating other wise its good and very close to the station and mall.
Stayed 1 night in Aug 2019
Response from Management on 7 Oct 2019
Hi We are pleased to hear that you liked your room. We will investigate the source of the sound coming from the bed. Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm property and the room fan was invaluable
Stayed 1 night in Aug 2019
Response from Management on 7 Oct 2019
Hi Thank you for your review. We are currently insulating the hot water pipes to reduce the heat emanating from them

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
hotel is jaded and in need of refurbishment. overpriced for what it is
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very nice people, fantastic breakfast, and right next to the station. Will definitely use again.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was okay
The hotel was very hot, despite the heatwave being over, and although a fan was provided in the room it was still really stuffy. The room was nice, a bit tired looking but it was clean and comfortable. The breakfast wasn't particularly nice, especially the sausages, which were dry and unappetising. The juice was overpoweringly sweet, I wondered if it was long life as I've not had juice that tasted like that before. Overall, it was okay for our one night stay but I wouldn't recommend it to anyone.
Stayed 1 night in Jul 2019

8/10 Good

Andrew

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Nice hotel ideally situated staff friendly rooms were clean and tidy the social side was good too
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Card details on paper or no access to room
I booked online, paid for two nights. When checking in, the hotel demanded I wrote my full credit card details on paper. This seemed risky to me and I refused. The hotel refused to check me in. This condition of stay was not communicated to me at any point prior to checking in nor is it mentioned on hotel's website. Just to reiterate, I paid for my full stay in advance, when booking.
Stayed 2 nights in May 2019
Response from Mrs Y L on 6 June 2019
Thank you for taking the time to review us on expedia. Unfortunately, all guests that pay directly to expedia must provide some valid credit card details at check-in in order to guarantee any extras or damage to the room. This is the hotel policy. We have requested expedia to add this information to our property policy.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right.
Corridor was a tad warm room very comfortable local aera a bit noisy at night.
Stayed 1 night in May 2019
Response from Mrs Y L on 6 June 2019
Dear Mr Stuart, Thank you for taking the time to review us on expedia. The hotel may get a bit warm during the hottest days of the year. We provide fans for all rooms and portable air conditioning in a few rooms. Regarding the noise, unfortunately this is a 2 grade listed property and we can't change our windows. Stroud is generally a very quiet town but some noisy could be expected on weekends because we are located in the town centre.

8/10 Good

Rebecca, UK

Liked: Cleanliness, staff & service, room comfort
Clean and convenient
Clean, comfortable and convenient. Only there for one night so didn't explore local area really. Hotel is right next to train station and a taxi rank so good for getting around.
Stayed 1 night in May 2019
Response from Mr Y L on 6 June 2019
Dear Rebecca, Thank you for taking the time to review us on expedia. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future.

6/10 Okay

Angela

Stayed 1 night in May 2019

6/10 Okay

EUGENE

Liked: Cleanliness
Squeaky Floors
Only 'criticism' would be the incredibly loud squeaking floors - in my room (111), the room above mine and outside my room in the corridor ! Otherwise, fine !
Stayed 2 nights in Apr 2019
Response from Mrs Y L on 6 June 2019
Dear Mr Eugene, Thank you for taking the tie to review us on expedia. Unfortunately this hotel is over 200 years old and a lot of updating has been done to it but we have to retain some of its original features including the floors. We look forward to seeing you again in the future. Best wishes,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
COULD DO BETTER
YOU WILL SEE FROM THE ABOVE THAT I HAD VERY MIXED FEELINGS ABOUT MY VISIT. THE VERY GOOD ASPECTS WERE UNFORTUNATELY SPOILED BY THE PROBLEM THAT I EXPERIENCED WITH GAINING ACCESS TO MY ROOM ON ARRIVAL. THE KEY ALLOCATED WOULD NOT WORK DUE I THINK TO THE QUALITY OF THE METAL WHICH HAD BECOME TWISTED FROM PREVIOUS USE. THAT WOULD NOT HAVE BEEN A PROBLEM IF THERE HAD BEEN ANYONE ON RECEPTION IN THE EVENING TO DEAL WITH THE MATTER BUT THERE WAS NO ONE READILY AVAILABLE UNTIL A FELLOW GUEST CAME TO MY ASSISTANCE AND CALLED TO AN OUTSIDE NUMBER. IT IS REASONABLE IN AN HOTEL OF THIS STANDARD TO EXPECT BETTER SERVICE FOR ARRIVING GUESTS AT WHAT WAS STILL THE CIVILISED TIME OF ABOUT 11PM.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The hotel was very good parking can be a bit of a problem a lift in the hotel would of been appreciated as we were on the top floor and found the stairs difficult but hasnt put me off booking a room there again
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Did the job!
Pretty much as expected. Basic but clean and well located for our needs
Stayed 1 night in Feb 2019

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and in need of renovation
Good size room and very convenient for the town centre and railway station with some parking spaces are the positives. You might also say that you don't need an alarm call as the first train will wake you at 5:30 plus there is plenty of fresh air through the old draughty sash windows. The heating is poor and you will need the additional fan heater. The furniture is charity shop standard and the bed not the most comfortable. The staff were all friendly but the bar and restaurant area pretty cold and not a place to hang about in. You pay for what you get and if price is most important head to a Premier Inn.
Stayed 2 nights in Jan 2019

6/10 Okay

Susan

Liked: Cleanliness
OK Hotel in good location in Stroud centre
Location was excellent , next to both the rail station and the shopping centre of Stroud. When we had got to the car park it was fine, but to it in on arriving and out on departing was being blocked by cars that had booked outside of the bays on the British Rail pay and display car park - although this was obviously no fault of the hotel. Our bedroom was badly lit in Room 111, having only 2 bedsite lamps and nothing else. In addition the porcelain on one of these lamps was cracked, making it unsafe to use the switch, so we had to make do with this when we got back the first night. We did mention this to the gentleman who served breakfast (as he was the only person around) on the Saturday morning and asked if we could have it changed. When we cam back at night nothing had been done, so we mentioned it to the lady in the restaurant / receptionist who did attempt to change the lamp - however the electric sockets were an old fitting and since lamps in all empty rooms were modern it was not possible - eventually she found a large standard lamp which made the lighting a bit better, although not ideal. Breakfasts were nothing much to write home about , although better on the 2nd morning.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor would not recommend
The hotel is dated and in need of some serious up grade. Floors make the most horrendous noise every time you move or if anyone else does. Bed poor. facilities poor .
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We enjoyed our stay at The Imperial, will use it again.
Stayed 2 nights in Dec 2018

8/10 Good

J, Alice Springs, Australia

Liked: Cleanliness, staff & service
The hotel was nice enough. Although perhaps more luxurious once upon a time. Staff were friendly and helpful. Room probably needs updating. Good position near the station and the centre of Stroud.
Stayed 3 nights in Dec 2018

4/10 Poor

Mark

Liked: Cleanliness
My visit to Stroud
The hotel price was far too overpriced. In the hotel itself, the receptionist was unfriendly at the check in. The hotel has no lifts to the rooms. In the room there is no fridge, to put drinks in, no safe, to put valuables in and no drinking glasses in the bathroom. The TV, in the room, is very small with only a few channels available. The radiators, in the room, were not working properly, so we were given a small fan heater and the room does not have electronic card access. The breakfast was okay but it was not a buffet selection. I have seen much better facilities, at many European hotels at half the price I paid at this hotel. Stroud is a very unwelcoming town, in my opinion, with a lot of nasty unfriendly people in it. I would not recommend this hotel to anyone wishing to visit Stroud.
Stayed 2 nights in Dec 2018
Response from Mrs Y L on 30 Dec 2018
Dear Mark, We are sorry to hear that you found the hotel overpriced. Please note that we offer the best rates in the Stroud area. We are proud to offer a friendly service. Please feel free to e-mail me to know more in detail about the situation you encountered with one ogf our receptionists. Please note that we do not advertise the hotel with lifts or fridge or safe. There are drinking glasses and tea cups in each bedroom. Our breakfast is a full English breakfast plus a Continental breakfast so I have to disagree with your comments. I am sorry to hear your opinion about Stroud. I very much believe that many people would definitely disagree with your comments but I respect your opinion as a Stroud visitor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , friendly and right in th centre of towm ... perfect for a night out witj mates .
Stayed 1 night in Dec 2018
Response from Mrs Y L on 26 Dec 2018
Thank you for sharing your opinion with the Expedia Community. We are very delighted with your comments. We look forward to seeing you again.

6/10 Okay

BethM, Manila

Business traveller
Disliked: Cleanliness, property conditions & facilities
Staff very unresponsive to queries through Expedia. Finally had to call and got an answering machine. The hotel itself is a bit worn around the edges. The halls ways are a bit stained and dirty. The room itself was clean, the bathroom spotless. There is no elevator so be prepared to carry your own baggage up the flights of stairs. Overall, not good value for money.
Stayed 2 nights in Nov 2018
Response from Mrs Y L on 26 Dec 2018
Dear BethM, Thank you for sharing your opinion with the Expedia community. I am sorry to read that you could not get in touch with the hotel staff and I assure you this issue in particular has been addressed . Please note that we do not advertise the property with lifts. Our staff is more than happy to assist the guests with the luggage. I am disappointed about your opinion that the hotel is not good value for money. We offer the best rates in the Stroud area and we are very proud to have a very friendly, helpful and professional staff in our hotel.

4/10 Poor

Andrew

Well done to the guy who looked after the room. Clean linen and more tea-bags!
Stayed 1 night in Nov 2018
Response from Mrs Y L on 30 Dec 2018
Dear Andrew, I am very disappointed about your comments about the linen and tea bags. Had this been the case, it had been very straightforward to come to reception and let us know about the inconvenience before posting your review online. We are always happy to assist our guests 24/7.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018
Response from Mrs Y L on 26 Dec 2018
Thank you for sharing your experience with the Expedia Community. We are delighted to know that you enjoyed your stay with us. Best wishes

8/10 Good

Ian, London

Liked: Cleanliness, staff & service, room comfort
This hotel has improved a lot since I was last there several years ago
Stayed 1 night in Nov 2018
Response from Mrs Y L on 26 Dec 2018
Thank you for sharing your experience with the Expedia Community. We are delighted to know that you enjoyed your stay with us. Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Mrs Y L on 26 Dec 2018
Thank you for sharing your experience with the Expedia Community. We are delighted to know that you enjoyed your stay with us. Best wishes

6/10 Okay

Ian, Bristol

Liked: Staff & service
The room we were given was above a function room and the dj decided to start playing music from 4.30 at a very high volume. When asked he informed me the function started at 7.30. So was requested to turn music down until nearer the start time. To our disappointment he didn’t which resulted in us leaving the hotel early and wandering the streets until it was time to meet up with friends.
Stayed 1 night in Oct 2018
Response from Mrs Yl on 26 Dec 2018
Dear Ian, Thank you for sharing your comments with the Expedia Community. I am very sorry that during your visit to the Imperial there was an event in the premises. Please note that we are always happy to assist our guests with any situation. Had you informed us about this, I assure you that we had been able to move you to another room. We hope to see you back in the future.

8/10 Good

D, Ireland

Liked: Cleanliness, room comfort
Reception needs to be improved. Good breakfast but diificulty with communication with a staff member eg when I asked for a saucer for a cup I was brought sauce packets and told they were on serving table anyway.
Stayed 3 nights in Oct 2018

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Adam

Disliked: Staff & service
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel Stroud
Excellent location for the town centre and railway station. The staff were excellent - particularly at breakfast which was lovely - and it was a good sized room with a large bathroom. Great stay !!
Stayed 2 nights in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stroud weekend break
Very good service and very polite staff, clean room and comfortable beds. We had a meal in the Thai restaurant food and service was exceptional highly recommended
Stayed 2 nights in Sep 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boff
Good
Stayed 1 night in Sep 2018