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Reviews of The Waterfront Hotel & Bistro

3 out of 5
The Waterfront Hotel & Bistro
7 NORTH CRESCENT, Stranraer, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 304 reviews" "
Rating 8 - Good. 114 out of 304 reviews" "
Rating 6 - Okay. 38 out of 304 reviews" "
Rating 4 - Poor. 20 out of 304 reviews" "
Rating 2 - Terrible. 13 out of 304 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

joanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Room slightly roo small. Hard to get in and manouvre round bathroom
Stayed 2 nights in May 2024

8/10 Good

Luidgardo

Business traveller
Liked: Cleanliness, staff & service, amenities
Had a good stay at the Waterfront. Building is a bit dated and in need of refurb but the cleanliness and staff were great. Breakfast was quite good. The only downside is the shower that kept going off while showering and the creaky floorboards in the room. Would probably stay again if in the area.
Stayed 2 nights in May 2024

6/10 Okay

Alastair

Stayed 4 nights in Apr 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Staff very helpful
Stayed 1 night in Apr 2024

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loved area didnt like hotel room.Wind blowing in window, Shower inop,Heating on timer
Stayed 1 night in Apr 2024
Response from R on 15 Apr 2024
Disappointed to read this. You only told us about the shower on check out. If you had mentioned it earlier in the morning we could have fixed it. We went straight up to the room and had it fixed within 2 minutes. You also didn't mention a problem with the heating during your stay. The windows are a problem and we are waiting for approval from the council to replace them due to listed building restrictions.

8/10 Good

William

Stayed 2 nights in Apr 2024

2/10 Terrible

Davie

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was tiny, bathroom is so small, you have to fill the kettle with a tiny cup.
Stayed 2 nights in Mar 2024

4/10 Poor

Nick

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a superior double room with a king size bed to discover it was 2 single mattresses pushed together, the restaurant was closed we had to go to the sister hotel for breakfast which we were told we would have to be there for 8.30 am because they were fully booked breakfast was an extra if we hadn’t took that booking we would not have got a breakfast which we had paid for with our booking.
Stayed 2 nights in Mar 2024
Response from The Waterfront Hotel on 9 Mar 2024
Your Review has been received .We welcome feedback & thank you for staying with us.

4/10 Poor

Allan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room was warm and comfortable but the hot water was hit and miss. The internet didn’t work. There was a lot of apologies and the offer of a free drink with dinner. The restaurant was fully booked, no privileges for guests (and no free drink)
Stayed 1 night in Mar 2024
Response from The Waterfront Hotel on 3 Mar 2024
Thank you for writing a review of your stay with us & we shall take note of the commentary made. Thank you.

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities
It has a good location. The hotel is getting up graded so there is a building site next door
Stayed 2 nights in Feb 2024
Response from The Waterfront Hotel on 28 Feb 2024
Thank you for reviewing your visit with us and for staying with us.

6/10 Okay

Nigel

Travelled with family
The seafront location of the property was very good. We stayed in a cottage at the back of the property and this was querky. Would have preferred to meet a human rather than receiving letter with instructions/key to enter room. Room was a little tired but clean although the bin had not been emptied. The shower was only lukewarm which was slightly challenging in winter. Would have been nice to eat in the bistro but this was shut. Had a nice meal in the adjacent Crown Inn. Brisk walk to the Harbour House Hotel for breakfast in the morning - lucky to dodge the heavy rain. Overall enjoyed the stay but would probably better in the summer.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Thank you.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely warm room, wi fi?
Stayed 1 night in Feb 2024
Response from The Waterfront Hotel on 14 Feb 2024
Thank you for reviewing your visit with us and for staying with us.

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Waterfront Hotel on 14 Feb 2024
Thank you for reviewing your visit with us and for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waterfront - worth a visit
Had a lovely time at the Waterfront. Hotel itself is clean and warm, maybe a bit dated but it’s comfortable and the staff were very friendly and helpful. Ate at the Harbour House hotel which was also very nice. For a couple of nights away we couldn’t have asked for better value.
Stayed 2 nights in Jan 2024
Response from The Waterfront Hotel on 14 Feb 2024
Your Review has been received .We welcome feedback & thank you for staying with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Waterfront Hotel on 14 Feb 2024
Thank you for the great review. Your feedback is appreciated.

4/10 Poor

Alan

Business traveller
Disliked: Room comfort
Will not book again
Having used the Waterfront before, I booked with them again, but on arrival there was a notice saying they were closed, but to use The Harbour Hotel. I was not informed at the time of booking they would be closed, so, I was not impressed. When I checked into the Harbour Hotel, I was given a double room instead of a twin, as I was working away with a collegue, this was not suitable. The twin room we were given was very small and freezing cold. As the room was B&B, we did not have breakfast due to an early start, When at the Waterfront, we were given a packed lunch type breakfast, but nothing at all from The Harbour, so, not impessed, will not book again.
Stayed 1 night in Jan 2024
Response from The Waterfront Hotel on 14 Feb 2024
Thank you for submitting your review and for staying with us.We are sorry to hear that you did not enjoy you stay and that you felt it was not satisfactory for you .

6/10 Okay

Lesley

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from The Waterfront Hotel on 14 Feb 2024
Thank you for reviewing your visit with us and for staying with us.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Waterfront Hotel on 14 Feb 2024
We have received your feedback and appreciate the fantastic review .

4/10 Poor

Alastair

Travelled with partner
Stayed 2 nights in Dec 2023
Response from The Waterfront Hotel on 14 Feb 2024
Thank you for reviewing your visit with us and for staying with us.

10/10 Excellent

colin

Liked: Cleanliness, property conditions & facilities, room comfort
Windy night in Portpatrick
Stop over before catching ferry, which due too bad weather was cancelled staff went out of their way to help and find extra accommodation. Hotel is a delight ,food excellent, spotlessly clean,staff friendly very helpful.
Stayed 1 night in Dec 2023
Response from The Waterfront Hotel on 14 Feb 2024
Thanks for recommending us in your super review. We are glad we made your experience with us an enjoyable one and look forward to hosting you again.

10/10 Excellent

Roderick

Stayed 1 night in Nov 2023
Response from The Waterfront Hotel on 24 Nov 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

4/10 Poor

Rebecca

Travelled with partner
Disliked: Amenities
Great location near waterfront, beautiful place to walk around and explore. Lots of free parking available. Room was nothing like the photos on the website, barely enough room to walk around the bed and other furniture, bathroom was barely functional and opened packets of shampoo were in the shower from previous guest.
Stayed 1 night in Nov 2023
Response from The Waterfront Hotel on 22 Nov 2023
Thank you for submitting your review and for staying with us.

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Interesting and enjoyable stay. Room was a bit warm for me. Portpatrick was beautiful and brought back lots of memories of previous visits
Stayed 2 nights in Nov 2023
Response from The Waterfront Hotel on 13 Nov 2023
Thank you for the great review. Your feedback is appreciated.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutley loved the location and the view. Gutted the windows were very dirty so we couldn't see much out of them but we loved our stay. Hickup with our food which was sorted no issue. Bathrooms tiny but had everything we needed. Bed was comfy enough, could hear the downstairs people and next doors pub pretty loudly but stopped at reasonable hour and wouldn't stop us coming again would just bring earplugs. Plenty of local walks, the locals were all friendly enough. Well worth the 5 hour drive! Will be back
Stayed 2 nights in Oct 2023
Response from The waterfront Hotel on 3 Nov 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from The Waterfront Hotel on 3 Nov 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

8/10 Good

Gail

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Waterfront Hotel on 3 Nov 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Waterfront Hotel on 3 Nov 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Waterfront Hotel on 10 Oct 2023
Your Review has been received .We welcome feedback & thank you for staying with us.

4/10 Poor

David

Stayed 1 night in Sep 2023
Response from The Waterfront Hotel on 10 Oct 2023
We have received your review and thank you for staying with us.

4/10 Poor

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is tired and nedds some money to be spent on refurbishment.
Stayed 1 night in Sep 2023
Response from The Waterfront Hotel on 22 Sept 2023
Thank you for submitting your review and for staying with us.

4/10 Poor

Dennis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poky room riddled with cobwebs and second hand furnishings. Never seen polystyrene tiles on the ceiling of any property for a very long time. Overpriced big time! Unlikely to use Expedia as the experience is telling me that the company sells only the poorest rooms in the hotels offered.
Stayed 1 night in Sep 2023
Response from The Waterfront Hotel on 17 Sept 2023
We are sorry to hear that you were not happy with your stay with us . This hotel was not for you . We do not agree with your points & nonetheless we take note of feedback even though it may be negative. Thank you.

8/10 Good

Ranald

Stayed 1 night in Sep 2023
Response from The Waterfront Hotel on 10 Oct 2023
We have received your feedback and appreciate the fantastic review .

6/10 Okay

jim

Travelled with partner
Liked: Cleanliness
Room was small but comfy, sadly the en suite in a cupboard was a trial.
Stayed 3 nights in Sep 2023
Response from The Waterfront Hotel on 15 Sept 2023
Thank you for reviewing your visit with us and for staying with us.

6/10 Okay

Michael

Stayed 2 nights in Aug 2023
Response from The Waterfront Hotel on 21 Sept 2023
Thank you for submitting your review and for staying with us.

2/10 Terrible

Ainslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first and LAST stay in the Waterfront.
Very disappointing stay. The annex room was straight off the street and had no means of ventilation other than by the front door being left open which was impractical for the majority of the time we were staying and resulted in the room having a musty smell. The window was painted shut and the velux in the bathroom had a broken mechanism that could not be opened. It was hard to tell if there was more dirt on the inside or the outside of that window. The beds were not proper 3 foot single beds but 2 foot 6 inch beds which were not very practical for two adults. The beds were different heights as one seemed to have a problem with its springs and had no mattress protector. The bedrooms tiled floor did not appear to have been swept and two plastic tops left by a previous occupant were on the floor, nor had it been washed as the soles of my wife's white slippers were turned black. The sink in the bathroom had a large crack in it and the plug did not hold water for more than ten to fifteen seconds - not very enviromentely friendly as it constantly had to be refilled. The towel rail was falling off the wall at the slightest touch. We had to make a coffee in the room ( provided) without the benefit of a teaspoon. Breakfast was adequate but we had to reject two cereal bowls before we could find one that was clean enough to use. Our worst hotel experience for a very long time!
Stayed 1 night in Aug 2023
Response from The Waterfront Hotel on 23 Aug 2023
Hello ;Thank you for your review. We appreciate your feedback even though it may indeed not be positive .Of course we are sorry to hear of your dissatisfaction with your room and your experience at breakfast . We do not agree with all the points mentioned and will look at all as serious comments made. If something requires repairing or replacing then we shall do so. Thank you.

10/10 Excellent

Leslie, rumson

Stayed 1 night in Aug 2023
Response from The Waterfront Hotel on 6 Sept 2023
We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Waterfront Hotel on 16 Aug 2023
Dear customer .We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and welcoming, the food was great. The only problem was the bathroom, doors wouldnt close and no hot water at all, also some long dark hairs in the shower and on the floor, even tho i would recommend this hotel for great area, customer service and value for ur money. I will stay there again thx
Stayed 2 nights in Aug 2023
Response from The Waterfront Hotel on 5 Aug 2023
Thank you for submitting your review and for staying with us. We shall look into the points made and we are glad you enjoyed elements of your stay. Many thanks

10/10 Excellent

Eileen

Stayed 1 night in Aug 2023
Response from The Waterfront Hotel on 4 Aug 2023
We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Waterfront Hotel on 26 July 2023
Thank you for the great review. Your feedback is appreciated.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Waterfront Hotel on 26 July 2023
Dear customer .We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Waterfront Hotel on 13 July 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

10/10 Excellent

Ewan

Stayed 1 night in Jul 2023
Response from The Waterfront Hotel on 30 July 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

10/10 Excellent

Jr

Stayed 1 night in Jun 2023
Response from The Waterfront Hotel on 2 July 2023
We have received your feedback and appreciate the fantastic review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Waterfront Hotel on 1 July 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

2/10 Terrible

Victoria

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Food came out raw, room very small bathroom down flight of stairs not in room
Stayed 1 night in Jun 2023
Response from The Waterfront Hotel on 1 July 2023
We have received your review . Thank you. We shall look into the points made. We do not agree with your negative feedback and we are sure the food did not come out raw . Thank you

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view of the Harbour. Comfortable bed , en-suite was very small but manageable, lovely breakfast .
Stayed 1 night in Jun 2023
Response from The Waterfront Hotel on 1 July 2023
Thank you for your super review. We hope to see you again in the future .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel & Friendly Staff. Nice Breakfast.
Great Staff, Clean & Decent Breakfast. Bit Of A Squeeze Fitting En Suite In A Small Room But I'd Rather Have One Than A Shared Bathroom. Got A Good Rate With Breakfast Included, So Would Definately Book Again :)
Stayed 1 night in Jun 2023
Response from The Waterfront Hotel on 24 June 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

6/10 Okay

Lorna

Travelled with family
Liked: Cleanliness, staff & service
Room was lovely with King Size bed, however you couldn’t swing a cat in the bathroom. It looked like a closet that’s been converted to a shower and toilet however far to small to be comfortable. Bed was very comfortable. Breakfast was very good however was disappointed on arrival to find that they don’t cater for vegetarians on dinner menu so had to look elsewhere
Stayed 1 night in Jun 2023
Response from The Waterfront Hotel on 24 June 2023
Thank you for submitting your review and for staying with us.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Three adults went for two days 2 rooms rooms a bit small but adequate and bed very comfortable staff for so young excellent and food very good.
Stayed 2 nights in Jun 2023
Response from The Waterfront Hotel on 23 June 2023
A lovely review thank you .We are glad you enjoyed the food and that you found the staff accommodating . Thank you.