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"The room was clean although the decor is dated. Two challenges for me - only one light in the room on the wall. I had to ask for a bedside lamp. The staff was excellent at helping resolve that dilemma. The second issue was intermittent internet access. "

"Can't fault the room or the staff spa and pool seemed a bit busy with non hotel guests"

"The hotel was super and all the staff were incredible thank you "

"Love this hotel "

"Was assigned a disabled room which we did not require,the bathroom was am"

"Fifth stay here and definitely not as clea"

"Room was lovely but the air conditioning didn’t work as the battery was flat. Windows don’t open so room was far too hot and stuffy. Bed and pillows were a little soft for our liking.Hotel was extremely busy as there was a show on in the P&J Arena but not enough staff on to clear tables, serve drinks etc. Big cue at bar. Lift broke down in the morning causing cues for lift. Not enough tables for sitting eating breakfast, either carry your food right through the hotel to the other side or eat food at low tables which are fine for evening drinks but no good for eating food."

"Staff are great and friendly. Also remember you from last stays"

"Couldn’t get a parking spot but was still charged £5 for parking. No hot water in shower- Luke warm. Breakfast was disaster, no plates, cutlery, cups. Staff were slow to serve and stock up. "