Starmount Hotels, Charlotte

"The staff were very kind and helpful. They informed us on what was happening that night. They just wanted to make sure we had everything we needed. "

"Just what was needed for a quick overnight for the airport"

"Parking / valet was a nightmare. There was no bellman and I assumed the valet was going to take care of my running vehicle and luggage while I got my 2 dogs upstairs. Nope, my car was running and unlocked and unattended 20 yards away from any staff by the street and homeless addicts. The elevators were slow averaging a 3-5 minute wait and were as hot as a sauna. NEVER STAY HERE"

"It was very clean"

"People are very nice!"

"Font desk staffin the evening not very friendly or helpful!"

"We booked this hotel for a week for a business trip in the Charlotte area. When making reservations I wanted to make sure we would be able to park our 26ft box truck. The rep put me on hold to make sure we would be good on parking. I was told we could park the truck at the Hilton because they had regular parking. And these were sister companies. When we get there we found out we had to pay $50 a day for parking. I guess that part was left out. The bedding wasn’t clean on both beds. The comforter thing on both beds looked like it hadn’t been changed a few times. I had to change the trash myself when house keeping came beds wasn’t refreshed I changed trash they gave me bags. A couple of the guys who did the valet parking was nice and friendly. They didn’t have a pool I don’t know how I missed that. Location was great right by spectrum center. As much as you pay for these you you’d expect clean linen on the beds. I don’t know I guess that maybe too much to ask I guess. Other than parking issues and dirty bed linen everything else was ok. "

"I liked the breakfast buffet, the room/beds, and it was nice overall. Only issue I had was with a couple of electrical outlets not working but I was able to find a workaround. "

"Excellent staff and great location!"