St. Stephen Walbrook Tours and Activities

Was disappointed in this hotel. It is very much a heads down and dont spend much time type hotel. 4 attempt later we got a suitable room after cleaning and maintenance issues. No bedside cabinet, no set of drawers, no window, no TV, no kettle. All could have been accepted if it wasn't for the thinnest pillows i have ever encountered . Of which you only get one each. Then there is the see through glass as a toilet wall where, when the doors open and you feel you are being reveals as a game show prize. Trying to communicate with most of the staff was very difficult and we had to ask for some compensation for the mess we had at the beginning of the day. This came in the form of coffee and croissants. The staff here were lovely and I felt the security was quite good. Which was needed directly outside . It is £15 a day to store your bags! And when in the lobby we heard lots of complaints so I feel there is a bit of fighting fire here instead of fixing the real problems. A shame as I like the location of these hotels and would have came back but the organisation and cleanliness is a big let down. There is a reason why all hotels have dark pattern carpets in the hallway and its because it gets very dirty very fast. Not inviting and much better hotels in area for same price unfortunately

Fantastic staff, great amenities in the room. The staff goes above and beyond to make sure you have a pleasant stay! 10/10 recommend

A wonderful hotel, but in need of an update. The positives - the location, the view, comfy beds, spacious room and gorgeous communal areas as well as friendly staff. The not so positives - for a 5 star hotel, the rooms are very tired and in need of an update. Whilst this was decent value for money I don’t think I would stay again