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Reviews of The Westin St. John Resort Villas

4.5 out of 5
The Westin St. John Resort Villas
300B Chocolate Hole, P.O. Box 8310, Great Cruz Bay, St. John

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 363 reviews" "
Rating 8 - Good. 111 out of 363 reviews" "
Rating 6 - Okay. 38 out of 363 reviews" "
Rating 4 - Poor. 24 out of 363 reviews" "
Rating 2 - Terrible. 19 out of 363 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jipil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great times !
Stayed 4 nights in Apr 2024

8/10 Good

Amy Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful. It's so close to everything as well. I'm sorry to say this but I did not enjoy the food at Lemongrass.
Stayed 7 nights in Apr 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 5 nights in Apr 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Westin. Huge pool, easy parking. Room was clean and large. Would stay here again. It is a huge property. We were very close to the pool and the beach. The hotel is close to Cruz Bay but it’s not really walkable. It’s not that far but it’s across a big hill.
Stayed 3 nights in Mar 2024

10/10 Excellent

Noudeline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and my children enjoyed their stay. The staff were very polite and friendly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Vern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier facility in a prime location with all the amenities. We enjoyed our 3 day stay in the villas in St John. It was the perfect base for accessing the shopping and restaurants in Cruz Bay and the amazing beaches and trails on the rest of the islands. The suite offered all of the comforts and accessories we need and had the best beds we slept on during our stay in the USVI.
Stayed 3 nights in Feb 2024

8/10 Good

Alison

Stayed 4 nights in Jan 2024

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No care for urgent medical conditions.
Had reservations but forced to cancel for urgent medical conditions. No break. All money taken
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Maria

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 6 nights in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Jarrod

Stayed 5 nights in Aug 2023

6/10 Okay

Iris

Travelled with family
Liked: Amenities
Disliked: Staff & service
It was very convenient, kitchen is a plus had everything you need and has washer and dryer in your room. I have no complaints about the property, the food at the restaurant could be better but it goes depending on your taste. The service at restaurant it wasn’t great.
Stayed 8 nights in Aug 2023

10/10 Excellent

Anju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay overall…beautiful facilities, room was clean and comfortable. Pool was perfect and it was convenient having excursions leave from the resort. One minor thing - did not like being charged for pool activities.
Stayed 6 nights in Aug 2023

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great along with the pool crew. Beautiful room with ocean front views. The room was very clean and well equipped. Enjoyed the dining especially our waiter Armani! Would definitely stay here again if returning to the Island. Offsite restaurant we enjoyed the most was Morgan’s Mango. Tasty food, very clean and updated dining area
Stayed 4 nights in Aug 2023

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Proximity to Cruz Bay, Coral Bay and North Shore beaches is excellent. Food at Snorkels Bar and Grill is excellent. Convenient rent a jeep. Pools are nice. Fitness center leaves something to be desired.
Stayed 5 nights in Jul 2023

10/10 Excellent

Kimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Property!!!!
Stayed 5 nights in Jun 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really cannot say enough good things about this resort and the people working there and I can’t wait to go back!
Stayed 1 night in May 2023

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator didn’t work but fixed/replaced second day. Were going to charge us for ice at deli. Shuttle was nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Carolyn

Stayed 4 nights in Apr 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and most staff were helpful - but be aware everything costs a lot of $$$$… even though it’s not stated that way, they also wouldn’t let us take the hobie cat out bc even though we are experienced sailors there was a slight breeze (any less and we wouldn’t be able to sail) and weren’t clear about the snorkel gear costing $$$ to use , $12 a card To play pool bingo… and the golf carts they shuttle you around in (bc big property) didn’t show up all the time… but if you don’t mind opening your wallet to enjoy the “ included amenities” and pay 7$ pp every time you want to leave the resort for Westin taxi ( plus tip) Oh and it’s under construction- so there’s that. We had a great vacation - despite feeling nickle and dimed- just good to know ahead what you’re getting into It’s a beautiful spot and St. John is awesome
Stayed 5 nights in Apr 2023

10/10 Excellent

Dorrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin St John
Great accommodations. Service was terrific and the personnel extra friendly definitely will be back.
Stayed 4 nights in Apr 2023

10/10 Excellent

Carlos, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 7 nights in Mar 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Maria

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hope to visit again

4/10 Poor

Josh

Travelled with family and small children
Disliked: Staff & service
Property is dated, and customer service by staff is beyond disappointing. Rooms are updated but if a 4/5 star resort is what you are wanting, this is not the place.

10/10 Excellent

Walter

Stayed 1 night in Dec 2022

10/10 Excellent

Rachael

Stayed 7 nights in Nov 2022

10/10 Excellent

Maleya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
It was comfortable, quiet and extremely relaxing. The property was well maintained and beautiful. Absolutely staying here again.
Stayed 1 night in Oct 2022

6/10 Okay

Gilbert

Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

JOAN

Stayed 1 night in Sep 2022

10/10 Excellent

Raoul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time and enjoyed the property.
Stayed 2 nights in Sep 2022

10/10 Excellent

Stefania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property as well clean. The rooms were spotless. Great customer service.
Stayed 4 nights in Aug 2022

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was amazing! The staff were not friendly nor welcoming. Seemed moody at times, seemed bothered.
Stayed 3 nights in Aug 2022

10/10 Excellent

Anatoly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sits on large, spacious grounds. There's a very nice beach with complimentary watersports, and a beautiful pool. There are lots of amenities: tennis courts, gym, bar cafe, etc, so there's plenty to do, even if you want to take it easy for a day and stay on the hotel grounds. When you want to go and explore the island, safari cabs are always on standby, and there's free parking for your rental car. Most rooms have beautiful views of the bay and the area, with fully equipped kitchens and balconies. There's a supermarket nearby, a couple hundred feet away, an easy walk. Staff is friendly and helpful, and the general ambiance is laid back, relaxing and tranquil. Rooms seem to sell out fast, so book it while you can.
Stayed 6 nights in Aug 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and really went out of its way to make our stay enjoyable. The property should remove the signage about the spa, which was confusing because I understand the spa has been closed for a while. Finally, the maintenance staff should be sensitive to light sleepers because my husband and I were awakened one morning by power washing or something loud that was being done at 3am near our building.
Stayed 5 nights in Aug 2022

8/10 Good

Tracy, Charlotte

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this property. This was my second visit. Everything is as seen on site. Majority of service staff is accomidating and very friendly. However, towel/pool service and front desk personnel are always combative, openly. Even hearing a women refuse popcorn to a child at the pool for not actuality watching the poolside movie. Seemed petty and outwardly agressivve at times. Cleanliness of grounds and rooms are superior. Restaurant and golf cart guys are the true winners on this property. Pool needs daily vaccuming. They get a daily cleaning, but more attention to detail could be had. Overall a great property and by far superior in the area. Work on service in the aforementioned areas, and it would be perfect.
Stayed 5 nights in Aug 2022

10/10 Excellent

Linwood James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and well maintained
Stayed 5 nights in Aug 2022

10/10 Excellent

Daqua

Stayed 3 nights in Jul 2022

10/10 Excellent

Hally

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot to stay! Everyone friendly and service been great. Easy get too. Can't wait to come back.
Stayed 1 night in Jul 2022

10/10 Excellent

Yusun

Stayed 3 nights in Jul 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Barbara

Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort, grounds, room, amenities were all great. I would have enjoyed a second dining option, but I do recommend and will plan on returning
Stayed 3 nights in Jun 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love being here!
Stayed 5 nights in May 2022

8/10 Good

Olivia

Stayed 2 nights in May 2022