Spring Park Hotels, Jacksonville

"Towels"

"The fridge did not work. The door would not lock."

"The room was good, nice view of the ocean. The upholstery on the sofa and desk chair needs to be re-upholstered. The carpet and bedding was damp. Upon entering the room the A/C unit was set on high, probably to dehumidify the room."

"If you stay here, you better be prepared because there was nothing in the room except an iron and ironing board - no glasses, no hair dryer, no coffee in room or anywhere on the property. We needed a cup for water and I had to get the front desk to raid the breakfast closet. Otherwise the room was quite nice and had a kitchen. But to use it, you have to bring everything. We didn't take a shower because we didn't want to walk around with wet hair. Nice room for one night."

"Clean room and very friendly staff"

"Very nice for one night"

"Everything was great except for the powdered eggs. One staff member stood out. Lori, a member of the breakfast staff, was joyful and shared that joy with the guests. She was amazing and a delight to be around. We missed her presents on our second day."

"My stay was disappointing from the start. I arrived early due to an early flight, hoping to check in, but the front desk told me my room wasn’t ready and to check back later. I did, had lunch/took a walk. Despite multiple attempts, I was told it wasn’t worth coming back again, which felt dismissive, especially since I’m 7 months pregnant with back pain and needed to lay down. I was hoping they'd contact housekeeping and prioritize a room, but that initiative didn’t happen. When we finally checked in at 3:50 PM, the outlets at the desk didn’t work, forcing us to use inconvenient outlets by the bed. There was also hair in the shower, leaving a poor first impression. Throughout our stay, our room wasn’t cleaned daily. One day, after the beach, I returned to an unclean room. When I tried to speak to the cleaning staff, I felt ignored, and on another day, I politely asked for cleaning, but the staff turned away and seemed dismissive. There also seemed to be two supervisors in a room that housekeeping was working on that ignored me and were sitting inside on their phones. Overall, interactions with staff were negative, and it was misleading to learn that beach chairs and umbrellas weren’t included and had to be rented separately, adding unexpected costs. I had hoped for a better experience, but unfortunately, it was not up to expectations. I do not recommend staying here."

"My biggest peeve was the pillows were flat as pancakes. Overall, the room was pretty good for the price. Stayed 3 nights."