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"Clean room"

"Staff were super friendly and check-in was a breeze. Unfortunately we were put in the outside “west wing” building, which was beautiful but noisy. We were just next to the entrance stairs and ice machine, so we expected some traffic; the upstairs ‘neighbors’ got ‘home’ around 2am and we could hear every footstep, jump, scuffle, etc. making it difficult to fall asleep. The bed was comfortable, the room was great, the room service was fantastic and WORTH IT! Hard to go wrong at the Peppermill, just be sure to book second floor/center room if you book an outside building!!"

"Very comfortable and quiet, definitely enjoyed this stay!"

"The Staff was amazing to deal wirh"

"The room was very clean and the beds comfortable. The only thing we didn’t like about the room was the toilet was very short, like it was made for children. Here are things that detracted from our stay. First, before even entering the building, the smell of cigarette smoke was very strong and worse in the lobby. When registering, we were told the way to our room was through the casino. I asked if there were any other way because the smoke makes me ill and I was told there was not. This was upsetting since we were staying for 5 nights. We had family members checking in two days later and asked if they could be given a room near ours. We were told no because 1) they were only placing guests in the South Tower that day and we were in the North Tower and 2) the hotel was fully booked. This was disappointing and meant more treks through the Casino. I even asked a couple other employees if there were a way in to the hotel that wasn’t through the Casino. All said “no”. The day before we checked out, I discovered there were at least 2 entrances that did NOT require walking through the smoke-filled Casino. One is the entrance for Peet’s Coffee around back and right next to the South Tower elevator. The other is right of the lobby entrance. You pass by meeting rooms and get to the North Tower elevators without going through the Casino. Why would no one tell me this? I suspect they’re trained not to. That way more people funnel through the Casino and spend their money."

"Very nice rooms"

"Check-in was quick and easy and agent was knowledgeable and friendly. Room was very nice and updated. Casino was fine, but there was a faint small of smoke lingering."

"I will NEVER stay here again. The hotel was smokey, dirty, a dog definitely peed and"

"Room was clean and staff was very nice/helpful."