Southend Hotels, West Palm Beach

"Upon arrival, the facility was very welcoming. The front desk staff was friendly and explained the check-in steps. My bed was extremely comfortable and the hot water was plentiful! "

"Na"

"The electronic check-in was a hassle. The room had nowhere to sit. A small table and chair would have been useful. I actually sat on the toilet to eat my sandwich."

"Zero customer service you would call for luggage or anything and it would be hours pretty terrible. I won’t ever stay there again."

"Staff was kind but the facility is run down and dirty and needs some serious love and renovations. "

"Nice place"

"Great place."

"For a last minute booking, rooms were a reasonable rate"

"The hotel was fine — not great — definitely not bad — just fine. It was as expected from a resort of the caliber charging $500+ p/n, and worth the cost. The pro shop staff though …. Easily the most unprofessional bunch of screw ups I’ve encountered in all my travels. Worse than any bargain basement Motel 6 staff, this bunch couldn’t do anything right to such an extent that it became a joke to see what they’d screw up from day to day. Pure comedy. It actually made the trip in a sense because we’ll laugh about their incompetence for years to come. My advice if staying and playing here — get everything in writing. From your tee times to the number of players, to the greens fees and caddie requirements, GET IT IN WRITING. Also, go to the front desk after each round to make sure you’re billed correctly and promptly make corrections. Or don’t listen and enjoy years of laughter recalling just how comical their performance was. Either path works."