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Reviews of Emerald Bay Lodge

3.5 out of 5
Emerald Bay Lodge
735 Emerald Bay Road, South Lake Tahoe, CA

Reviews

6.6
Rating 10 - Excellent. 75 out of 244 reviews" "
Rating 8 - Good. 44 out of 244 reviews" "
Rating 6 - Okay. 37 out of 244 reviews" "
Rating 4 - Poor. 39 out of 244 reviews" "
Rating 2 - Terrible. 49 out of 244 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Bruce, RENO

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No shades on windows in room I was given. No hot water.
Stayed 1 night in Apr 2024
Response from Trina on 8 Apr 2024
Good day Bruce,None of the rooms have shades, only blinds.We were unaware that the water was not hot; we encourage everyone to check the room immediately and share your issues and concerns so that it will be addressed prior to you leaving our establishment. We are available 24 hours to all of our guest; If anyone has an issue with your room at any time, we encourage you to call the number provided to you at check-in. If you do not inform us of the issue, we cannot address it.

8/10 Good

seran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for! Yes, the beds weren't the cleanest with a couple of hairs that we found in the sheets, but everything else was fine and clean. The manager was wonderful and so kind. The check in process was so easy. The heater worked well in heating our entire room too. Had a good experience!
Stayed 1 night in Mar 2024
Response from Trina on 8 Apr 2024
Thank you Seran.We are always looking for feedback and suggestions.We hope to see you again soon.

10/10 Excellent

Mario

Stayed 1 night in Mar 2024
Response from Trina on 24 Apr 2024
Thank you Mario.We hope to see you again soon.

10/10 Excellent

Ilia

Stayed 1 night in Mar 2024
Response from Trina on 24 Apr 2024
Thank you llia.We hope to see you again soon.

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very pleasant and room is very clean.
Stayed 1 night in Mar 2024
Response from Trina on 8 Apr 2024
Thank you Nicki.We are always looking for feedback and suggestions.We hope to see you again soon.

8/10 Good

Tien Hsing

Stayed 1 night in Mar 2024
Response from Trina on 8 Apr 2024
Thanks Tien Hsing.We hope to see you again soon.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind receptionist.
Stayed 1 night in Feb 2024
Response from Trina on 8 Apr 2024
Good day Dustin,Thank you.We hope to see you again soon.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Trina on 8 Apr 2024
Good day Maria,Thank you.We hope to see you again soon.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Trina on 8 Apr 2024
Thank you Karen.We hope to see you again soon.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Basic budget hotel with all the necessities.
Stayed 3 nights in Jan 2024

2/10 Terrible

Sis

Disliked: Cleanliness, amenities, property conditions & facilities
Total regret on staying here. Unit was dirty and unsafe. Floors were dirty. All counters and table was not wiped down and the dishwasher had dirty dishes and food. There were a couple large stains on bedspread. The kicker was mouse droppings on the kitchen. That and exposed electrical outlet and no smoke alarm for a unit that had a stove. A terrible combination of dirty and uninhabitable. Would not recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Reto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a night for skiing. Large room with a separate small room for kitchenette, with coffee maker, fridge, microwave and sink.
Stayed 1 night in Jan 2024
Response from Trina on 22 Jan 2024
Thank you for staying with the Emerald bay lodge, we are happy you enjoyed your stay, we look forward to seeing you again, thank you.

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay druing the winter. Staff is very friendly and helpful. They are available around the clock. Great price. Its a basic room, so if you are on a budget i recommend coming here. The down side is how bright the lights are outside. Other than that its a great place
Stayed 3 nights in Jan 2024
Response from Trina on 22 Jan 2024
We are happy to hear you had a great stay, our rooms are small but cozy, our staff do there best to make every stay welcoming, thank you.

10/10 Excellent

Eliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gray stay
Stayed 1 night in Jan 2024
Response from Trina on 15 Jan 2024
Thank you for choosing the Emerald bay lodge, we look forward to seeing you again.

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was extremely helpful with any issues that raised. Slippers are a must, floor is a kinda stone tile and very cold.
Stayed 2 nights in Jan 2024

2/10 Terrible

Phyllis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from trina on 12 Jan 2024
Thank you for choosing the Emerald Bay, we work hard to make every guest stay as comfortable as possible, we look forward to your next stay, thank you.

10/10 Excellent

Jenna

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from trina on 12 Jan 2024
Thank you.

8/10 Good

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very lovely stay with my partner, very clean and cozy. Electric lock system does not seem the most secure for safety, could use a double lock.
Stayed 1 night in Jan 2024

8/10 Good

ashley

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Trina on 15 Jan 2024
Thank you.

4/10 Poor

Janette

Liked: Cleanliness, staff & service
The staff were very nice and responsive. The rooms need updating. The bathroom is tiny. The blinds let in most of the light, making it daylight all night long. The walls are very thin; you can normal conversations.
Stayed 2 nights in Dec 2023
Response from Trina on 12 Jan 2024
we are still working on completing the final renovations, but yes our rooms are small but cozy, thank you for staying with us.

4/10 Poor

Anita

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

zhengfu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023
Response from trina on 12 Jan 2024
thank you.

6/10 Okay

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Kagan

Travelled with partner
Great service
Stayed 1 night in Nov 2023
Response from Trina on 12 Jan 2024
thank you.

4/10 Poor

Deborah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reception was very nice and the property was clean. The room: hair in the shower, stained towels, lumpy (broken?) bed, no hooks in the bathroom for the towels and no closet or the ability to hang anything up; everything draped on a chair or dropped on the floor. Saw a receptacle for a smoke detector, but no detector was there. Very disappointing because the receptionist was really nice.
Stayed 1 night in Nov 2023

4/10 Poor

Maryana, Itasca

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms are not ready for anyone to stay. Our room smelled strongly of urine/mold/water damage, the bed sheets had dirt, the towels were stained, and the walls had holes in them. This place needs a lot of remodeling.
Stayed 1 night in Nov 2023

8/10 Good

Benita

Stayed 2 nights in Oct 2023

4/10 Poor

Rich

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Keep in mind what you are paying. It was easy check in. You should call in advance to verify details/amenities because we were expecting a mini fridge and microwave but was not there in our specific room. They were nice about our concerns and switched us to a room with those things but this room did not have any air conditioning. Heating and air con are either not provided or does not work well but again, remember what you are paying. Overall fine for staying. Oh and make sure you ask the floors mopped because they are so dirty.
Stayed 2 nights in Oct 2023

6/10 Okay

Milena

Business traveller
Liked: Staff & service
Disliked: Room comfort
Picked up key at lobby desk. No one here to greet you. Moved my stuff into the place. This one had a kitchen w oven , no oven sheets to bake my pizza. Bathroom ok. Missing hairdryer. Could use a better showerhead. All relatively clean and functional. Beds not to comfy... tv has big background noise. Next door easy to hear... Heater was from last century ... but replaced w new in no time super fast service! Morning... NO COFFEE inspite the kitchen !!! 😣 Maybe ill stay again maybe I'll try better!
Stayed 1 night in Oct 2023

6/10 Okay

christopher

Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Elda

Stayed 1 night in Sep 2023

4/10 Poor

scott

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do your research. The staff was great. But these photos are a joke! The room was nothing like it looks and there was junk thrown all over in piles. The suite room we had was pretty mediocre at best.

10/10 Excellent

Rosabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
close proximity for activities. lots of options for restaurants. quiet. bathroom was small and needs renovation. bed was comfortable. spacious with kitchenette. easy parking. overall will come back and stay again.
Stayed 1 night in Sep 2023

2/10 Terrible

Mary Joyce

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK AT THIS HOTEL!!! ITS AN ABSOLUTE DISGRACE!!! IT SHOULDNT EVEN BE AVAILABLE ON EXPEDIA!!! MY FAMILY HAD TO EVACUATE WITH TBE AMOUNT OF SPIDERS AND ANTS IN THE ROOM!!! THE MOST HORRIBLE EXPERIENCE EVER!!! They need to shut it down and rebuild!!!
Stayed 2 nights in Sep 2023

4/10 Poor

Kathi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were very kind and helpful. It was unexpectedly raining and cold, yet she walked us to our room to show us how to use their new keyless entry.
Stayed 1 night in Sep 2023

8/10 Good

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing!! Accommodated us and was very nice. Enjoyed it very much!!
Stayed 2 nights in Aug 2023

10/10 Excellent

kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and our room was very clean and cozy. Our dogs were welcomed and enjoyed the burger stand near by. Will stay here again!
Stayed 2 nights in Aug 2023

4/10 Poor

Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Raccoons would love this place!
Booked the spot 3-4 months early. Just needed a place to crash for the night after the concert so the price for the place was a little ridiculous for stained sheets before and after asked to change them. It looked like they remodeled the place recently but I think the best thing would have been to get new sheets or at least ones you can’t flat out see stains on. The bed was sloped on my side so if I hadn’t been on my wife’s side with her I probably would have rolled off in the middle of the night. I think it probably would have been 60% better if they had better blankets and mattresses since a tiny little place like that the bed should be the highlight. The lady was nice and she had the lady switch the sheets right away they were just stained too. If it wasn’t for the dog blanket we had in the car(wasn’t our preference but it felt cleaner) we would have been cold all night. The TV was new and someone left all there Netflix and other streaming platforms on there so that was cool. Other than that I probably would never return.
Stayed 1 night in Aug 2023

8/10 Good

Glenda

Travelled with partner
Disliked: Amenities
Friendly people.
Stayed 1 night in Aug 2023

8/10 Good

Christine, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service
Property was old and smelled musty, but clean. Swimming pool was empty. Convenient location for us to Meeks Bay trailhead - away from the hustle and bustle.
Stayed 1 night in Aug 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a small but comfortable room.
The room was small but comfortable. The bed was very comfortable. The AC was an in wall unit that was difficult to reach the control due to a counter built over it. Our unit had recently been renovated with new flooring, newly painted. Overall it was just fine for a one night stay. It would be a bit small for a longer stay.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The lodge is old and out dated. There's no AC in the room. Some of the outlet is not in working condition. The bedsheets are terrible not clean. Not enough towels provided. No one at front desk to check in or out.
Stayed 1 night in Aug 2023

10/10 Excellent

JOSEPH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

NGO, Santa Ana

Travelled with partner
Disliked: Amenities
Property is old and room small but the location is convenient
Stayed 2 nights in Aug 2023

6/10 Okay

Isabelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
We waited 15 minutes in the reception before anyone come. The staff was very nice and helpful but no Airconditioning in the room and it gets noisy if you open everything to get proper cooling.
Stayed 1 night in Aug 2023