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Reviews of Deerfield Lodge at Heavenly

3 out of 5
Deerfield Lodge at Heavenly
1200 Ski Run Boulevard, South Lake Tahoe, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 269 out of 327 reviews" "
Rating 8 - Good. 47 out of 327 reviews" "
Rating 6 - Okay. 4 out of 327 reviews" "
Rating 4 - Poor. 4 out of 327 reviews" "
Rating 2 - Terrible. 3 out of 327 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alan, Wauconda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was within walking distance to the marina and several good restaurants, including Italian and Asian. The property was also peaceful with convenient parking. The courtyard was beautiful and the hot tube was quiet and relaxing. We would stay there again.
Stayed 4 nights in Jul 2023

8/10 Good

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service
Enjoyed this Lodge for the large rooms, the quiet and low number of guests while here. The Lodge is well-kept however, somewhat tired in appearance. When we reserved this place, it was called The Deerfield Lodge but since then, new owners have taken over and did away with included breakfast. Still worthy of staying in.
Stayed 4 nights in Jun 2023

4/10 Poor

Christian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The Deerfield Lodge has been acquired by the Black Bear Inn next door. Unfortunately, Expedia never informed us of this change. The Black Bear inn does not offer breakfast anymore, as still advertised on the expedia website. there was no attempt to rectify this situation.
Stayed 4 nights in Feb 2023

10/10 Excellent

Jianxuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This is the nicest hotel I have stayed in recent years. Everything seems to be recently renovated and looks perfect!
Stayed 3 nights in Nov 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property very nice but really needs chairs in the rooms

10/10 Excellent

Julian

Stayed 2 nights in Oct 2022

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a friendly and attentive staff. A few generous "extras" were a delightful surprise. I would certainly return for another stay.
Stayed 3 nights in Oct 2022

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service
We really enjoyed our stay at the Deerfield now known as Blackbear Lodge! The grounds are beautiful and our room was spacious and cozy at the same time. We were greeted by the Nicest people that made every attempt to make us comfortable and answer all questions. We highly recommend staying here.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Absolutely amazing stay at this lovely property. The rooms are large and modern. We were downstairs so had a nice patio space with a gorgeous view of the green outside. Walking distance to the lake and Heavenly village with lots of amenities very close by yet still get the woodland/ nature feel.
Stayed 3 nights in Sep 2022

8/10 Good

Arthur, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Toilet ran every minute of stay. Promised free breakfast was suddenly only on the weekends. Temp in room was difficult to adjust. The room was beautiful, as was the patio. Staff very nice.
Stayed 2 nights in Sep 2022

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with clean and well kept rooms. Staff was friendly and helpful. Close to food and activities but away from the casinos enough to be quiet and feel safe. Will definitely be coming back!
Stayed 2 nights in Sep 2022

10/10 Excellent

Stephen Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed during the heat wave with highs around 87 degrees but we were pleasantly surprised to enter the room with the fan on, it felt like it had been air conditioned. Lovely room.
Stayed 2 nights in Aug 2022
Response from Deerfield Lodge on 2 Sept 2022
Thank you for your review!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having two bathrooms was awesome! Very quite and clean. We loved this property.
Stayed 3 nights in Aug 2022
Response from Deerfield Lodge on 2 Sept 2022
Thanks for letting us know you enjoyed your stay!

10/10 Excellent

rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and how quiet it was. The room was spacious and clean. We will definitely be staying there again.
Stayed 6 nights in Jun 2022
Response from Deerfield Lodge on 19 Aug 2022
Thank you!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Great Value
I didn’t even know this place existed. Cool place, will definitely book again.
Stayed 2 nights in Aug 2022
Response from Deerfield Lodge on 16 Aug 2022
Hi Amanda, We are so happy you enjoyed your stay. We appreciate your feedback and hope to see you again.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The front desk staff was very nice and helpful during our stay. She obviously likes her job! Nice quiet property. Our stay was during a heatwave and, thankfully, there was a large floor fan in addition to the ceiling one.
Stayed 2 nights in Jul 2022
Response from Deerfield Lodge on 28 July 2022
Thank you for the review! We hope to see you again!

8/10 Good

ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the grounds were beautiful and very relaxing.
Stayed 4 nights in Jul 2022
Response from Deerfield Lodge on 28 July 2022
Thank you!

8/10 Good

james, pleasanton

Travelled with family
Liked: Cleanliness, amenities
its find
Stayed 3 nights in Jul 2022
Response from Deerfield Lodge on 28 July 2022
Thanks

2/10 Terrible

Dawn

Very disappointing
Stayed 2 nights in Jul 2022
Response from Deerfield Lodge on 21 July 2022
We're sorry for the inconvenience of having to pay for damages caused to the property. We strongly encourage all guests to read through our policies before booking and upon arrival. We understand your frustration and why you felt a need to leave a poor review that was not relevant to your stay with us.

8/10 Good

TANDI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and service were good nothing special. The so called continental breakfast though was a joke. Had a couple of choices of muffins and stale croissants. The office is only open from 9 am to 5 pm. If you need anything after hours you are out of luck
Stayed 3 nights in Jul 2022
Response from Deerfield Lodge on 15 July 2022
Hi Tandi, Thank you for your review! Just so you know we are available after office hours at the phone number provided to you upon check in!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The room was nice, clean and the check in was easy. Nice area to walk around with some restaurants close by.
Stayed 2 nights in Jun 2022
Response from Deerfield Lodge on 6 July 2022
Thank you so much, Kim! We really appreciate you taking the time to leave us a review. Keep us in mind for future getaways, we'd love to have you back!

10/10 Excellent

Adriana, Nieuwegein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a hidden gem, would return if visiting lake tahoe. Convenient, bog, clean room on the groundfloor and thus enjoying the garden. Great to have coffe makers, perfect chairs in the garden.
Stayed 3 nights in Jun 2022
Response from Deerfield Lodge on 5 July 2022
Thank you Adriana! We appreciate you taking the time to leave us a review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first class joint!!!
Stayed 2 nights in Jun 2022

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for family living, we love the small bar in the room with bar sink and microwave
Stayed 2 nights in Jun 2022
Response from Deerfield Lodge on 23 June 2022
Thank you Victor!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again!
We love this place and so does our 14 year old dog, Emma!
Stayed 2 nights in Jun 2022
Response from Deerfield Lodge on 23 June 2022
Thanks for coming back!

10/10 Excellent

Chelsea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent place to stay. Close to everything. The rooms feel like a home away from home. The Kitchenette came in handy. We will definitely be back.
Stayed 3 nights in May 2022
Response from Deerfield Lodge on 14 June 2022
Thank you Chelsea! We appreciate you taking the time to leave us a review!

10/10 Excellent

Steve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is quiet and the outdoor area backs up to pine trees, making a comfortable place to hang out. Staff were all friendly and helpful. Bed was comfortable and kitchenette had all we needed for light meals. Only downside was a noisy heater, but with warming weather we used it only one day.
Stayed 3 nights in May 2022
Response from Deerfield Lodge on 14 June 2022
Hi Steve! Thank you for your reveiw. Next time you come our way feel free to let us know that you would like the heater fan turned down or off and we can accommodate that for you! Hope to see you again soon!

8/10 Good

beth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and quiet area. Doors to the outside were not locked unless we locked them even at night. Hallway had a strong smell but room was very clean.
Stayed 2 nights in Apr 2022
Response from Deerfield Lodge on 2 May 2022
Thank you for your feedback, Beth! We are currently undergoing some renovations, but we expect to be back up to our high standard within the month. Thank you for your patience during your stay and we hope to see you back soon!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First visit to South Lake Tahoe and loved staying here. Near anything you'd want to do in the area; our room was spacious, super clean & modern with a little kitchen area (Keurig, sink, mini-fridge, dishes and little snacks), and a nice fireplace. Bed was comfy, courtyard was nice and probably fun in the spring (snow covered while we were there).
Stayed 2 nights in Apr 2022
Response from Deerfield Lodge on 2 May 2022
Thank you Emma! We appreciate you taking the time to leave us a detailed review. We hope to see you back when it's warm and you can make use of our courtyard!

2/10 Terrible

Vereker

Stayed 2 nights in Mar 2022
Response from Deerfield Lodge Management on 29 Mar 2022
Hello, we are sorry that your stay did not meet your expectations. It appears there were no complaints made during your stay, and no attempts to contact us regarding any issues you may have had. Please get in touch with our office directly to discuss any issues that occured during your time here.

10/10 Excellent

LIHUA, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly. The room is comfortable.
Stayed 2 nights in Feb 2022
Response from Deerfield Lodge on 27 Feb 2022
Thank You!

10/10 Excellent

Helgi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was decorated elegant, staff very accommodating, property 2 miles from Heavenly gondola, so convenient. Only issue; excessive snow/ice broke gutter system outside only entrance to rooms, thus causing very icy walk way in/out fir room access.
Stayed 4 nights in Feb 2022
Response from Deerfield Lodge on 27 Feb 2022
Thank you!

8/10 Good

Sahar

Liked: Cleanliness, amenities
Our winter stay was a ton of fun. The room I stayed in fit my needs for my trip and especially for the price. Didn't see staff because of COVID, so it is hard to say how the property usually runs. Conveniently a few minutes away from Heavenly. There are a few Thai restaurants in walking distance. Nice and quiet. There was only one issue with a large gutter hanging on to the roof by a thread with ice falling from the gutter onto the walkway into the building. A bit of a hazard that management didn't notice while we were there... Don't know if that is a typical problem.
Stayed 4 nights in Feb 2022
Response from Deerfield Lodge on 21 Feb 2022
Hello Sahar, Thank you for your review. So you know, management absolutely is aware of the issue and is in the process fof having the gutter replaced. This is unfortunately something that can happen in icy winter cnoditions, and we apologize for any inconvenience it may have caused during your stay.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful lodge, personalized touch with snacks in the room. Large rooms with fireplace. Great location. Would book again! Lovely stay.
Stayed 1 night in Jan 2022
Response from Deerfield Lodge on 4 Feb 2022
Thank you Natalie!

10/10 Excellent

Nima

Liked: Staff & service, amenities, property conditions & facilities
Amazing stay, very clean and tidy and easy check in check out
Stayed 2 nights in Jan 2022
Response from The Deerfield Lodge on 8 Jan 2022
Thank you so much for the great review! We hope to see you back our way soon. Ali

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Too expensive to have annoyances
It's a nice, fairly updated, place not too far from the stateline or the Heavenly gondola. Lydia (?), the on-site manager was very accommodating and was very nice. However, for the price we paid, we shouldn't have to deal w/ multiple issues w/ this "nice" place. First, the ceiling leaked when the person above us took a shower. Second, the fan for the electric fireplace in our second room didn't work properly that we had to unplug it. Third, and this is a pet-peeve of mine, pun intended, people with pets shouldn't be put on the second floor even in a hotel with high ceilings. We will hear that pet at different times of the night. Now, will we stay at this place again. I dunno. For a difference of around $60/night for a not so "nice" place, we might just have reconsider.
Stayed 2 nights in Nov 2021
Response from Deerfield Lodge on 11 Dec 2021
Hello Robert, Thank you for your feedback. We're sorry your experience was unsatisfactory. If you have further concerns, please contact us directly as our primary goal is customer satisfaction. We do read all of our reviews and ones like these are concerning, as we did not hear these things from you during your stay. We hope to see you again, and have better communication next time to provide a more enjoyable experience. Kind regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Deerfield Lodge on 4 Dec 2021
Thank you John!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Deerfield Lodge on 29 Nov 2021
Thank you!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite, limited in-person presence
Stayed 1 night in Nov 2021
Response from Deerfield Lodge on 11 Nov 2021
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Deerfield Lodge on 11 Nov 2021
Thank you!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the size and ambiance of room. View was pleasant. Question the cleaning materials used in the room. Both of us had negative reactions. Stinging watery eyes and irritation to lungs and throat. Those things would keep us from rebooking.
Stayed 2 nights in Oct 2021
Response from Deerfield Lodge Management on 2 Nov 2021
Hello Steve, First and foremost thank you for your review. We are sorry to hear you had an unpleasant reaction in the room. We do not use scented cleaning products, or anything with harsh chemicals as we want to maintain a neutral environment. Please contact us if you have further concerns as this is a matter we would want to address directly. Thank you again!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional, just as prior reviews noted. The room was clean, quiet and nicely decorated (and I appreciate the tissue and towel sculptures). A great mid-week stay.
Stayed 2 nights in Oct 2021
Response from Deerfield Lodge on 24 Oct 2021
Thank you so much, Brent! We really appreciate you taking the time to leave us a review. Keep us in mind for future getaways, we'd love to have you back!

8/10 Good

Anthony

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice accommodations very clean and renovated rooms
Stayed 1 night in Oct 2021
Response from Deerfield Lodge on 24 Oct 2021
Thank you, Anthony! Your review means a lot to us!

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely, clean and quiet. The staff was very friendly and accommodating. My only complaint was that the shower lacked hot water, and so our showers were cold to luke warm at best at 7:30-8:00am. They obviously had run low on hot water to our room. Our friends, who had the room next to us had said that their shower was near scalding hot.
Stayed 1 night in Oct 2021
Response from Deerfield Lodge on 12 Oct 2021
Hi Marianne! Thank you for your review. We're sorry that the hot water got depleted over the busy weekend. We are so glad you enjoyed your stay and hope to have you back sometime soon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful updated property, nice amenities and helpful, friendly service!
Stayed 2 nights in Aug 2021
Response from The Deerfield Lodge on 24 Aug 2021
Thank your for staying with us! We are glad you enjoyed your visit and look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Friendly staff, clean and comfortable rooms and a beautiful setting!
Stayed 2 nights in Jul 2021
Response from Deerfield Lodge on 6 Aug 2021
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and felt private. But they need a/c
Stayed 7 nights in Jul 2021
Response from Deerfield Lodge on 28 July 2021
Thank you for your review! It has been exceptionally warm here this year, but we are looking into solutions to make it more comfortable for our heat sensitive guests. We would love to see you back our way when it cools down!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the cleanliness of the room, coffee every morning in our room, sitting out in our balcony taking in the cool mornings&evenings, convenient parking and continental bkfst on weekend. Lake Tahoe was warm while we were there and the rooms do not have AC so it did get warm in our room. There is a venue next door which has weddings and parties, and some nights were a bit loud. We would recommend staying at Deerfield, and have already recommended to friends.
Stayed 10 nights in Jul 2021
Response from Deerfield Lodge on 28 July 2021
Thank you so much for your review and for recommending us to your friends! We look forward to seeing them at some point in the future (hopefully when it's a bit cooler). Enjoy the rest of your summer!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable room in a quiet location. We will return.
Stayed 4 nights in Jul 2021
Response from Deerfield Lodge on 21 July 2021
Thank you for your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N
Very clean and reasonable priced. Will stay there agai
Stayed 2 nights in Jul 2021
Response from Deerfield lodge on 5 July 2021
Thank you! We'd love to have you back!