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"During breakfast which is the only restaurant in the hotel there was no service. Just people cleaning."

"The property is beautiful but that’s where it begin and ends. Staff were disinterested and it was like a cafeteria experience -no warmth or personality. The concierge was terrible and no one went out of their way. Although the hotel grounds and location are beautiful it was very touristy and impersonal with not much to do in the area."

"Friendly staff"

"Superb… Amazing location and great amenities, the best breakfast in town."

"Great location and friendly staff "

"The most friendly and helpful staff I’ve met in a hotel. The location is excellent and the maintenance of the facilities is impeccable. Thumbs up! 👍👍"

"No.5 Valley Lodge was the absolute highlight of our honeymoon. My wife and I stayed here during our visit to Zhangjiajie, and nothing else came close. You wake up surrounded by mountains and rice fields — literally inside the national park. Breathtaking and unforgettable. This isn’t a luxury hotel — it’s a mountain lodge, and that’s its charm. Rustic, big, built entirely out of wood. The staff are the heart of this place. Shoutout to Frankie for making us feel at home, and to the Tea Master for her warmth, incredible tea ceremonies, and gifts we’ll treasure forever. Luggage help was always there without asking — service here puts many luxury hotels to shame. For our honeymoon, the staff decorated our entire room with balloons and messages — one of the most thoughtful gestures of our trip. Breakfast was fantastic, served right next to our room. The hotel also provides free transport to the Avatar Mountains, which are incredibly close. Things to know: the wooden construction means sound travels between rooms. The lodge is remote — the city, Grand Canyon, and other attractions require a ride, and hotel transport is pricey (we used DiDi). But we came wanting a deep nature experience, and that’s exactly what we got. Not for everyone, but for us it was perfection. The best stay of our honeymoon, no question."

"Good hotel"

"outdated hotel"