South Beach Tours and Activities

The highlight of our trip was the bellman, Michal. He displayed incredible and accommodating customer service, truly treating our family of 7 as if we were his family. We will never forget him. All other staff we encountered, especially at the front desk, were rude and less than accommodating (three different individuals). Asking for more towels and pillows was like we were asking for their firstborn child. The hotel is run down and beds were terrible. Will definitely not be back, except to maybe see Michal.

I am disappointed. I was organizing my bags and realized that items and belongings were missing, such as 4 empty bags and a bag containing a T-shirt and three reading glasses. This had never happened to me before, and so far no one has given me any explanation about what happened. I am Waiting for an answer.

Couldn’t ask for a better location in Times Square ! Elevators were very roomy and fast. The rooftop and other bar areas are really cool. The room was very clean and loved the beachy decor!