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"The room wasn’t the cleanest. I pulled back the sheets and found a lot of long black hair. The bureau draws didn’t close. There was no remote in the room. The window sill was very dusty. The room had a musty smell to it. Breakfast was not great. Even though the food was on warmers it was still cold. The staff didn’t refill the food when it was low. There was no tea. The gentleman at the front desk on Saturday and Sunday was super nice. I don’t see myself staying here again. "

"Everything was done quick and accessible. "

"Pros…location right off the Mass Pike and 10 minutes from downtown Springfield. Looked modern, and was very clean. Staff was nice. Cons…paper thin walls. The guests around us were loud but it was a Saturday night and probably enjoyed some beverages but they weren’t obnoxiously loud, we just heard everything through the walls. Every laugh, every word, and worse every hacking cough. I wish I spent a little more and stayed at the casino. The breakfast was an average chain hotel buffet. Not bad, scrambled eggs, sausage, toast, pancakes, and cereal. Coffee was good. If you’re under 30 and just want a place to crash for the night it’s probably fine. I wouldn’t bring my family or stay for business. "

"Staff was amazing - always welcoming, helpful, friendly, and accommodating. More can be done to keep the property up and maintain cleanliness. "

"Great price and location."

"Probably was misleading about amenities! I signed up for a swimming pool which is picture and made to look indoor but in actually was an outdoor pool that was closed. The beds were broken and slanted in the rooms. Bathroom was smelling really bad as if it was just used before we came in. The worst place I've ever stayed in I felt embarrassed that I had my children with me"

"Only stayed a few hours but it was very clean and comfortable"

"we had nothing"

"I had to ask for house keeping after 3 days. They took the garbage out and replaced towels. They did not make the bed or change linen. Very disappointing."