6/10 Okay
Kathy P.
4 Nov 2019
Liked: Cleanliness, communication, location
Disliked: Check-in
Pleasant but also disappointing
The place we had to get our key was out of the way. Why not provide a locked box at the residence.
The sign on the fridge was we had to leave the place as we found it. I eventually found the vacuum down stairs and then I had lug it upstairs to vacuum the carpets. Is it possible to find a place upstairs and put the vacuum cleaner. There was no cloths to clean up the benches etc. The TV did not have a signal. I rang up the after hours number to get it sorted but nobody bothered to come and fix it. The cleaning was not completed until 1530. That was 90 minutes after our allotted incoming time. An attached list placed on the refrigerator indicted that a cleaning fee would charged as an extra if the residence was not left as we found it. This is at odds with anywhere else I have stayed at. There was also a message for us to place the bins at the kerb. The bins were full before we got there. The driveway was far too steep for me to place on the kerb.
Now the positives. The view was amazing. The decor was adequate. The ladies I spoke to , from the office, on a couple occasions were very friendly, welcoming and supportive.
Kathy P.
Stayed 3 nights in Oct 2019