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Reviews of Best Western Plus Olives City Hotel

3.5 out of 5
Best Western Plus Olives City Hotel
1A, Prof. Hristo Vakarelski, Str., Sofia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 70 reviews" "
Rating 8 - Good. 24 out of 70 reviews" "
Rating 6 - Okay. 5 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 4 nights in Apr 2024

8/10 Good

Leonas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

CEYHUN

Stayed 1 night in Sep 2023

8/10 Good

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth. A try
Lovely hotel with fabulous Greek restaurant attached
Stayed 1 night in Jul 2023

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023

8/10 Good

mark

Stayed 6 nights in Jun 2023

10/10 Excellent

Marius

Stayed 3 nights in Jun 2023

10/10 Excellent

Melvin

Stayed 1 night in Jun 2023

8/10 Good

Karamfil

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good location and free parking are the best perks of this hotel. As a loyal clients to Olives City Hotel over the years we noticed that the cleanliness of the rooms is not at the level it used to be.
Stayed 2 nights in Nov 2022

10/10 Excellent

Hans, VILVOORDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice area with a wakable distance to the center of Sofia thru the parks and close to Metro Dimitrov. Nice & very friendly staff. Rooms were modern & clean
Stayed 1 night in Jul 2022
Response from Rossitsa Genadieva Sales Manager on 9 Aug 2022
Dear Mr.Hans, thank you for your time to share the information and opinion! Kind regards!

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Place
If you want to be slightly outside the tourist area of Sofia… I would recommend this area including visiting the student area and it’s trendy bars
Stayed 1 night in Jul 2022
Response from Rossitsa Genadieva Sales Manager on 9 Aug 2022
Dear Mr. Jevon, we appreciate your review:) Thank you for your time and looking forward to welcome you again at the hotel!

10/10 Excellent

Stanimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Kristiyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property!
Stayed 1 night in Feb 2022

10/10 Excellent

Veselinka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 4 nights in Dec 2021

10/10 Excellent

Veselinka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2021

10/10 Excellent

Veselinka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Aug 2021
Response from Maria Vajarova, Front office manager on 1 Sept 2021
Thank You for being our guests and for your great review! Best wishes, Maria

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Aug 2021
Response from Maria Vajarova, Front office manager on 1 Sept 2021
Thank You so much! Your opinion means a lot to us! Best wishes, Maria

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great customer service!
Stayed 1 night in Jul 2021
Response from Maria Vajarova, Front office manager on 16 July 2021
Thank you so much for this wonderful review! We are all happy that you had good time at our hotel. Best wishes from the team of Olives city hotel!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean place and friendly staff
Stayed 7 nights in Mar 2021
Response from Maria Vajarova on 6 Apr 2021
Thank you so much for the high score you rated us! It means a lot to us! We will continue to improve our services. Best regards, Maria Vajarova Front office manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Rossitsa Genadieva Sales Manager on 2 Feb 2021
Dear Guest, we are very grateful for your opinion! Looking forward to see you again at the hotel!

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to next visit next week
Really great hotel staying again next week
Stayed 2 nights in Aug 2020
Response from Maria Vajarova on 5 Sept 2020
Thank You, so much, dear Jevon! Your opinion makes us truly happy! You are always welcome at Olives city hotel, hope you feel comfortable. We are at your services! Sincerely, Maria Vajarova Front office manager

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 5 nights in Dec 2019

8/10 Good

GEORGE

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Andrej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great and low cost
great overall
Stayed 1 night in Sep 2019
Response from Maria Vajarova on 4 Oct 2019
Dear, Andrej, Thank You so much for being our guest and for your great feedback! Your opinion means a lot to us. We will try to keep and even improve the rate of our services! Best regards, Maria Vajarova Front office manager

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok!
It was ok. Breakfast could be better! Not at the level of a 4* star hotel but it is sort of ok. Local area not very nice! This is really just a hotel to stay and sleep and not for tourists because it is far from town centre... you will have to take a taxi to get to town centre or to any mall. Air conditioning is a problem! I set it for cold and 20 temp but after 3 min changed always to hot! So instead of cooling down the room it was actually warming it up!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given even better room then expected. Very nice staff, great hotel, rooms clean, very good view from balcony. I recommend everbody.
Stayed 3 nights in Apr 2019

8/10 Good

Milen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

6/10 Okay

john

Liked: Cleanliness, staff & service
Good hotel on edge of Sofia and close to mountain
The staff were most helpful to make my stay in Sofia pleasant
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Respite in Sofia
Weekend respite in Sofia. Unfortunately the weather wasn't ideal for outings, will return again in spring.

8/10 Good

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martin, Black Forest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at attraktive rates
A modern hotel with beautiful furniture in a spacious room ake a good stay. Airport is about 15 min Taxi ride away.Metro about 15 min walking.

10/10 Excellent

Liz, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting relative
Very comfortable stay, very pleasant staff. Very good food in restaurant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week in Sofia.
For us it was a very good location in the city. The staff was kind but a little bit difficult communication in English. Good breakfast and nice room.

10/10 Excellent

Folashade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hideaway
Excellent, wonderful caring staff, great service a beautiful hotel. Cant wait to visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Value for money! Definitely going back
I stayed in this hotel for 3 nights getaway break. The hotel staff were very polite, helpful and went out of their way to help me with bits and pieces the type that we all need from time to time for a lovely stay outside our home. The spa services were done by professionals and good value for money. The pools is clean although I did not use it but I certainly used the Jacuzzi, several times actually, absolutely wonderful service by the spa staff. Room I stayed in was clean and the fittings and bed dings were of good quality. Lovely views from the balcony. The restaurant is top quality, interiors very lush. Staff very polite and the menu extensive but yet holds the exclusiveness of a nice gourmet restaurant. All in all can't fault it. I hope they maintain the standard though because it is a fairly new hotel. Tip: try and do all your transactions in the local currency, spending euro in Bulgaria is a rip off

4/10 Poor

Matteo

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Uhm.
We booked the hotel wanting one with the spa. And the spa was not working. The area is in large construction so there is almost nothing. Room ok, but far from the price they ask.
Stayed 1 night in Jan 2024
Response from Boyan on 1 Apr 2024
Dear Matteo, there have been no reconstructions in our hotel in the period of your stay. The opening hours of the SPA are 09-19 h. Thank you for choosing our hotel for your stay! Sincerely, Boyan Alexandrov, General Manager

6/10 Okay

Jorge

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da ritornare
Tutto perfetto anche la colazione, ho cenato nel loro ristorante greco ottimamente La zona è un po’ fuori dal centro ma ben collegata e con centro commerciale vicino
Stayed 1 night in Feb 2023

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Hans

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel not too far from the city. The hotel is quite new, and the interior is very modern. rooms are of good size, excellent shower, good bed, and our room had access to a balcony. I didn't like that you are charged extra for the pool. Although it is nice, it is not worth the extra charge, in my view. The restaurant next door is where the breakfast is done. Very good.
Stayed 3 nights in May 2022
Response from Rossitsa Genadieva Sales Manager on 14 June 2022
Dear Hans, thank you so much for your opinion! It is very important for us! Take care and looking forward to meet you again at the hotel!

8/10 Good

vicent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Maria Vajarova, Front office manager on 1 June 2021
Dear, Vincent, Thank you for being our guest and for sending us a great review! We will continue to improve our services in future. You are always welcome at Olives city hotel! Best regards, Maria Vajarova

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE HOTEL
Hotel en buena zona para negocios y con grandes instalaciones para aire libre. Uno de los mejores gimasios de hoteles en los que he estado. El restaurante Griego también espectacular
Stayed 1 night in Apr 2021
Response from Maria Vajarova on 10 May 2021
Dear, Alberto, Thank You for being our guest! And thank You for the high score you rated us! This is a big reward for us and motivates us even more to improve our services. I remain at disposal and will be happy to welcome You again! Maria Vajarova Front office manager

8/10 Good

CHRISTOS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

yasmine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老客户的几点意见
早歺需要改善，太差了，请拿做正歺的热情做早餐！政策也不灵活，住了50多天的老客户也不给延迟退房，一个下午没地方去呆大厅里很尴尬
Stayed 1 night in Jul 2019