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"Clean room and friendly staff"

"everything was so good. The staff was so friendly and always helpful. "

"Nice hotel near the airport. The downside is that there isn't many venues within walking distance. "

"We were greeted in reception on arrival by Walter who was very kind and helpful. The room (Executive King Club Room) was fabulous- comfortable, clean and super comfortable bed. The executive lounge staff are great - welcoming and friendly, they looked after us well at breakfast and cocktail hour. The hotel is located in a great area, an easy walk to lots of attractions, great shopping opportunities and in easy reach of various metro lines. At check out, William was super helpful in helping us work out how and when to go to Seoul station for the airport train - we happened to be checking out on the day of the BTS concert, and so were concerned about various road closures, availability of taxis and the crowds. With his help we were able to take our luggage by taxi in the morning to the station and leave it in a luggage storage place located above the AREX train. Which meant no hassle when we came to leave the city early evening. A great stay - would stay again!"

"I was staying there but it was not good. I made a reservation because I could have breakfast but when I arrived at Shilla Stay Mapo Hongdae. I felt something strange when I said I couldn’t have breakfast. I made a reservation at Severance Hospital because l am sick. Shilla Stay staff told me l shouldn’t smoke, so I was very happy, because I have got allergic to cigarettes. I expected no one to smoke. However, I moved to a room first night because of the smell of cigarettes there and l protected many times but the smell of cigarettes still lingered and my cough was everynight and I have never slept peacefully due to headaches and coughs. I asked for a headache pill because I didn’t have one, but they said they couldn’t give it to me. I had a hard time during the two weeks stay. I was encouraged to move only rooms when I complained to staffs. Suffering from cigarettes, I came back unprotected. Due to my health problems, l also got insurance during my stay at Shilla Stay Mapo Hongdae. They didn’t help cigarettes smell. I feel like l just wasted money and l have been living in a cigarettes hell. "

"Staff was amazing from the get go. I had some questions prior to our stay and they responded To my emails right away. We stayed here for 2 nights only but of the 3 hotels I booked in Seoul and Jeju, they had the best service, from the front desk to the security staff. Accessibility to the Lotte mall and airport a huge plus!"

"Room was clean and plenty of space. Convenient location"

"Great location "

"Check-in was very smooth, facility was very clean.We were three p"