Simon Diaz Hotels, Santiago de los Caballeros

"Best hotel and staff was great "

"The hotel description is misleading. After booking and checking in, I was shocked to discover that the windows were frosted and covered with tape—allowing light in, but offering no view whatsoever. Had this been clearly disclosed, I would not have booked this property. I was told that if I wanted a room with a clear window, I would need to pay extra for a suite upgrade. Given that the rate I already paid was quite high, I declined. As a result, I decided to leave the hotel and requested a refund. I then booked another property, where I had an excellent experience. Unfortunately, the owner/manager of this hotel refused to issue any refund. I also requested a call from the manager, but never received any follow-up. After escalating the issue through Expedia, I was only offered a partial credit—roughly 50% of what I originally paid. This is very disappointing, as the hotel has potential, but practices like this undermine the overall experience. I would not stay here again. If you are comfortable staying in a room without any view—something that can feel quite claustrophobic—then this place might work for you, otherwise I would strongly recommend looking elsewhere."

"Really nice place and very centric "

"Excellent service and food service were outstanding "

"The food was good and the room too . "

"The included breakfast was amazing. Rooftop bar had a event which was nice to join and kill time on vacation. This hotel is in walking distance to shops and the monument "

"Excellent "

"Cuando reservé decía desayuno incluido y no es cierto! El Staff muy amable! Limpieza bien! Cama cómoda y agua caliente. Pero no es momento de alojarse aquí ya que están en remodelación. Y no nos tenían la habitación lista cuando llegamos! Los alrededores tranquilos. "

"It’s definitely worth the stay I really enjoy the staff very professional 💙✡️💙✡️"