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"All the services and staff excellent "

"I thought since it was holy week and a lot of places were closed so I thought the hotel was going to have some entertaintment specially at the rooftoop. We had 2 drinks only, for almost $70 dollars and music was not what I spected being in the DR. Place was neat, staff was very nice. But I do not think I will return."

"The service was excellent, the cleanliness was excellent, and the staff were super friendly. Everything was excellent."

"This hotel is in a great central location near The Monument, restaurants, and shops. However, the service and amenities in the hotel need improvement. I arrived very early on a Saturday morning and had informed the hotel that I would be arriving around 5AM, but the hotel doors were closed and no one was at the desk to let me in. After knocking on the outside doors for some time, the desk clerk awoke and was able to let me in. There was also an attendant who offered to help me with my bag, but I didn't need help with one backpack bag. Nonetheless, he still accompanied me to my room. In the room, there were hairs on the floor and the shower door did not shut completely enough to prevent water from getting out. The slow shower drain allowed water to flood the floor. The fan does NOT shut off, and there is no way for the guest to turn it off. Even the hotel workers could not shut it off. That's not good when you don't want cool air blowing on you during the cool morning hours. You are offered a small bottle of water on the first day. After that, you have to pump your water from a large water bottle located in the hallway. This used to be a very good hotel years ago, but, sadly, the standards have declined. It would be great if they could get back to providing a higher level of service and better amenities. The location is great though."

"Excelente opción en el centro de Santiago "

"Casino sucked,locals run the casino floor,no order"

"Breakfast was delicious, and staff very nice."

"Staff was friendly, room was comfortable and AC worked well, everything felt clean and fresh "

"Lamentablemente la unica cosa que nos molesto’ fue la musica -ruido que venia de la calle y que perduro’ toda la noche !!!!"