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Reviews of B&B Relais il Casato

B&B Relais il Casato
via Giovanni Dupre 126, Siena, SI

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 181 reviews" "
Rating 8 - Good. 73 out of 181 reviews" "
Rating 6 - Okay. 40 out of 181 reviews" "
Rating 4 - Poor. 10 out of 181 reviews" "
Rating 2 - Terrible. 4 out of 181 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place. Like stepping into Sienese history. Amazing breakfasts on the balcony overlooking S Giuseppe and the hills beyond. Caterina provided dairy free alternatives and a kettle so we could make tea any time. Everyone was really helpful. The original Etruscan house has was added to in the 15 and 17 centuries. Wander around to find the old kitchen, patterned marble floors, painted ceilings, and terraced garden. Lots of nooks and crannies and places to curl up with a book or sketch pad. It’s quirky, creaky and crumbling and all the more lovable for it.
Stayed 1 night in Sep 2022
Response from CATERINA on 16 Sept 2022
Dearest SIan, it was a real pleasure for me to have you as our guests, you will always be welcome

8/10 Good

alison

Stayed 1 night in Aug 2022
Response from CATERINA on 24 Aug 2022
grazie :-)

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Nice old building in good repair, nicely decorated rooms
Stayed 2 nights in Jul 2022
Response from CATERINA on 2 Aug 2022
grazieeee

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location and the place is full of character, very special. The room was clean comfortable and quiet. Only bad things: no AC (which is not good during the summer, and you can’t open the window because there is no mosquito screen and mosquitoes will get in) and our bathroom was very small and uncomfortable, it felt like a toy bathroom, awkward and would get water everywhere. Beautiful ceiling. Overall good.
Stayed 2 nights in Jun 2022
Response from CATERINA on 6 July 2022
La ringrazio

8/10 Good

Izabel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The room was very charming and the b&b is in a great location, just a few minute walk from piazza di campo. The staff was very helpful. The only complaints is that is was very cold is the room at all times and my friend had dirt on her bedsheets.
Stayed 2 nights in Feb 2022

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOLDEN ANNIVERSARY
As a person with bad knees, walking to the hotel and then up the stairs was not easy, but we did love the room and view and were allowed to leave from a different exit that was much easier.
Stayed 1 night in Oct 2019
Response from CATERINA on 6 Nov 2019
Thank you :-)

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Caterina on 14 Oct 2019
Thank you :-)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and views, very helpful and friendly staff
Stayed 2 nights in Sep 2019
Response from CATERNA on 16 Oct 2019
THANK YOU

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and no net
Very run down place with lots of stairs to lug your bags up. Internet does not work. When asked, staff literally said "I just work here". Would not recommend.
Stayed 1 night in Sep 2019

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option
Unbeatable location in quiet side street. Full of character and charm. Large comfortable clean room with amazing views. Charming staff. Only issue is breakfast which is brought to room with limited choice and variable quality. Contact I advance for parking instructions
Stayed 2 nights in Sep 2019
Response from CATERINA on 7 Sept 2019
THANK YOU :-)

10/10 Excellent

Amalia

Stayed 1 night in Aug 2019

10/10 Excellent

Daniel, Beaverton Oregon USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so historic that you feel like living in medieval times. So convenient to everything in the town for walking aboud.
Stayed 2 nights in Jul 2019
Response from Caterina on 10 July 2019
thank you Daniel , it's been a pleasure have our guest

10/10 Excellent

Deborah, Victoria BC Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel with knowledge and helpful staff. Breakfast delivered to your room was warm and plentiful.
Stayed 3 nights in Oct 2018
Response from Anastasia on 1 Nov 2018
Thank you!

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in ancient building
This is a b&b in a 15th century building. The location is great but is quite an uphill hike if you don’t get a cab( I didn’t) so I wouldn’t recommend it for people with mobility issues. The room was adequate, had the basics. Breakfast is brought to you.
Stayed 1 night in Oct 2018
Response from Anastasia on 21 Oct 2018
Thank you.

8/10 Good

Yesika

Siena Great Location
Good location and condition, nice service, funny to get the breakfast in the very old patio. a Little bit impractical to get into the 3rd floor without elevator. But they have and access entry available during the day. Not AC but was very confortable for the end on august 2018.
Stayed 1 night in Sep 2018
Response from Anastasia on 12 Sept 2018
Thank you very much.

8/10 Good

Amanda, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location, with a lovely garden. Plenty of space and a wonderful old world feel. Bathroom was a little awkward and Internet connection was spotty. But, I would stay here again. Perfect for being close to the Campo.
Stayed 2 nights in Jul 2018
Response from Anastasia on 18 July 2018
Thank you very much.

10/10 Excellent

heather, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style hotel with character
I loved the place. The staff were welcoming, efficient and helpful. The location of the hotel was central but quiet. The building was gorgeous. It was very old and had so much character and history. The single room was large, a comfortable double bed and a lovely view. There were lounge areas with tea making facilities, a library and lovely gardens to sit in. Breakfast was brought to the room each morning and I was given my breakfast the night before I left because I had an early departure. I look forward to staying there again and highly recommend the place.
Stayed 3 nights in Jun 2018
Response from Anastasia on 5 July 2018
Thank you very much. We are really glad, that you've enjoyed your stay.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Has location in its favour
This hotel was chosen by us as one with character rather than modern. It is very close to the square, up a very steep hill but it is tired, worn and basic. The staff were lovely, the breakfast not so! The ensuite bathroom smelt very musty but we had a suite so we used the other one. The furnishings are basic, unloved and not so fresh. The bed sheets and towels were ok though. The rooms shown on the pictures on the website must be well hidden because all that we saw were not plush or picturesque. For us we used it as a base, to sleep and shower and that was ok. Wouldn’t really want to spend any time there unless the weather was good and you could sit outside in the garden. To sum up, basic, close to the centre and ok for a weekend if you are no y too fussy.
Stayed 3 nights in Mar 2018
Response from Caterina on 26 Mar 2018
I'm sorry you did not like it, but when you write a recession you have the kindness to write your name, and not in anonymous

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quirky
Room excellent staff fantastic and breakfast delivered tom your door, if you like an individual and traditional hotel with a medieval feel you will love this place, only reason for losing a star no wi-fi as advertised.
Stayed 2 nights in Mar 2018
Response from Caterina on 26 Mar 2018
Thank you :-)

6/10 Okay

Gina, New York, NY

Liked: Staff & service
Decent hotel in Siena
My daughter and I stayed one night. It was easy walking to the attractions. Wear good walking shoes, Siena is all hills and steps. Be prepared to walk up steps with luggage, there is no elevator at the hotel. Room was a suite with living room, kitchen area, bedroom and small bathroom. Shower is square and tight - not recommended for big person (more than 200 lbs or so). Front desk were lovely attendants and very helpful. They bring breakfast to your room, breakfast food okay - I would skip it next time. Because it rained we couldn't enjoy the outside terrace that looked lovely. My impression is Siena is beautiful in the summer with all it's outside beauty and activities. Early November is not really ideal for this location.
Stayed 1 night in Nov 2017
Response from CATERINA on 20 Nov 2017
THANK YOU :-)

8/10 Good

Mary P.

Nice Location
It was a lovely place!
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and comfortable. Exactly what we wanted in Siena.
Stayed 1 night in Oct 2017
Response from Anastasia on 27 Oct 2017
Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Quirky and wonderful residence in good location to explore the city. Friendly service (during day only). Pretty and peaceful terraces - ideal location to enjoy breakfast or just chill. Wifi free if a little patchy in room.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique historic hotel
First time in Siena and our hotel was perfect. We could walk to everything. Our room was comfy, clean and we had a wonderful terrace to eat our nice breakfast out on. It had a wonderful view also. We would definitely recommend this hotel to other travelers!

6/10 Okay

Rashida

Disliked: Cleanliness, property conditions & facilities, room comfort
Location excellent but..........
the hotel was in an amazing location but not happy with the cleanliness and lack of facilities in the room. we were 2 and got one towel between us for the shower!!!! the shower....was so small we had to wedge in side ways.... the main disappointment was the breakfast being a tray in our room, with packet croissants !!!!! the room was dirty also. sorry to be so negative but we have travelled most of Italy and this has been the first let down. I would give it 10 \ 10 for location.

8/10 Good

chris

Liked: Cleanliness, staff & service
Historic jewel near everything.
Great place except for the bed. Wonderful staff. Lots of stairs from lower street level. Be in shape or use the 3rd floor entrance.

8/10 Good

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but a few bumps along the way
We really enjoyed this hotel but there were a few bumps along the way. The hotel itself is beautiful and quaint and charming. Our room opened up to a beautiful large shared balcony with beautiful views and seating. A few days before our arrival, we received an email from the hotel stating that they wanted us to check in instead at their sister hotel on the other side of town. We picked this hotel based on location and look and the sister hotel didn't meet what we wanted. We responded back to the hotel and they did revert back to the original reservation quickly and with no issues. Luckily we had wifi from time to time though to know that our reservation had even changed. When we checked in we were advised that breakfast was served in the rooms. We selected the earliest breakfast time and stated that we had a very early checkout so that we could catch a train. The next morning no breakfast arrived although we did see another couple out on the balcony eating the breakfast and it did look delicious! As well, there was no one to be found working at the hotel that morning to follow up with, to check us out, or to call a cab for us. It is a bit of a remote area so finding a cab was a great challenge. All that being said, the location, view and charm of the hotel was really terrific.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a very good location
The room was nice and clean. The only problem was that the bed was not comfortable.

6/10 Okay

Robert, Denver

Disliked: Property conditions & facilities
Nice hotel but needs attention.
Room nice. Bathroom too narrow, barely 3' wide. Gardens raked but generally shanby

6/10 Okay

Amy, Charlotte, NC

Liked: Staff & service
Disliked: Property conditions & facilities
Unique hotel in a historical building
It was a very unique experience staying in such an ancient building. It fits the entire atmosphere that we found from this medieval town.

2/10 Terrible

sandra, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!!!!
Where to begin??? No elevator, no a/c, no staff help, mildew on walls and shower, 59 large steps to the room, plants growing through shutters into room, wood bed frame with camp mattress, flea market furniture spray painted flat white, old discolored mirror, staff gave us keys and left. We couldn't wait to get out of this place. Only saving grace was a nice continental breakfast brought to your room. Unable to believe that anyone could give this 4 stars?????? I would give it a minus 10!!!!

10/10 Excellent

Raj, visiting from Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Excellent hotel
Great location and excellent place to stay. We had an excellent time at the hotel. Things were organized and setup perfectly almost to an ocd level.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice view but could be better on cleanliness
Nice historic place but a nightmare with parking outside the walls and also the bathroom was not as clean as it could be
Response from caty on 29 June 2016
thank you,

8/10 Good

Jaclyn, United Kingdom

Liked: Staff & service, room comfort
Great location in Siena centre
This is a great central B&B for those who want to explore Siena city by foot. It's a 5min walk from the Piazza del Campo and the Duomo. The B&B is a little dated and the wifi is only strong enough to check your emails, but the staff are lovely and helpful and it's very quiet. For a single traveller, my room was a great size. It's a bit far to walk from the train station, but the no.3 bus stops just down the road at Porta Tufi.

10/10 Excellent

Linda, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast in bed!
Very cute rooms (mural on the ceiling) and cozy sitting areas like in an old home with several floors. Had a back entrance on street level for those on the top floors. Breakfast more than expected -- croissant, roll, apple, yogurt, tea, juice and cookies.
Response from caty on 29 June 2016
thank you :-)

6/10 Okay

Verified traveller

Liked: Staff & service
The staff was very helpful. Anastasia willingly helped us make local calls to confirm reservations for a hot air balloon ride, and later for made restaurant reservations for us. She left for the night before we returned, but kindly left a note confirming she was successful in getting the reservation. We recognize that a very old, damp building provides challenges, especially with mold, but it appeared that more could be done with simple maintenance to make the facilities look better and shine as special and unique. For instance there were rips in the seams of the bedspread that could have been easily sewn. Extra attention to small details can make all the difference so as to make this a special place to stay. We really enjoyed the neighborhood, the nearby university grounds and the views from there. We also enjoyed the university botanical gardens. We took a taxi from the train station since we were unfamiliar with the city and didn't want to go up and down hills with the carry-on roller bags, which cost 17 euro, but we realized that it was easy to catch a bus outside the nearby city gate to return to the station. The highlights of our stay in Siena were walking the non-touristy parts of the city, the views of the Tuscan countryside, and the hot air balloon ride with Balloon Team Italia. The view of the countryside over the rooftops from the hotel window was amazing, especially in the early morning light.
Response from caty on 30 June 2016
thankk you :-)

6/10 Okay

JOO HYEUN

Disliked: Property conditions & facilities

8/10 Good

Carmel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable, unique place in a great location.
This place is so fantastic. It winds up through so many nooks and crannies so make sure you explore the whole place. The garden is really cool as well and it is so close to the main square. We were greeted by the most wonderful, friendly woman who told us heaps about Siena and gave fantastic advice. Our room was great. Our bathroom was teeny but quite hilarious and adorable and in a place that old we didn't mind.

10/10 Excellent

Kim , Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful courtyard location, great panoramic view
Beautifully located in a historic convent in the old town of Pienza - "secret" courtyard location. Rooms historic and spacious.

8/10 Good

Peter, Vernon

Liked: Cleanliness, room comfort
Inside Siena's walls
great location inside walls of Siena...the residence is a very medieval stone structure.... our room had a nice terrace and was quite roomy....wifi did not work in the room because of the thick walls, so had to use it in the public areas and the terrace.,,,, staff work hard and breakfast is delivered to your room.. good spot

8/10 Good

Peter, Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Tuscany delight
Wonderful time in this location in the old city. Close to all the major attractions .. Building is very old somewhat dark with lots of stairs. Problematic for people with mobility issues... Staff there early and in late afternoon. ... Overall a decent B&B in old Siena

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Plenty of character & near the Campo
The hotel is very quaint and Albana the receptionist is very helpful with a sunshine personality... Great! The little garden is lovely to sit in to cool off in the evening & so near the Campo and old streets that it was a real joy. Only thing is some maintenance issues in the bathroom... Loo seat screws causing sliding loo seat! Basin took a long time to drain. Had a wonderful time in a beautiful place!
Piero della Francesas at Arrezzo
Campo
Good rissotto

6/10 Okay

Andrea, Rome

Liked: Cleanliness, staff & service
Nice location, charming place...need a bit of worK
Nice location, charming place...need a bit of work. Old building therefore lack of elevator....but awesome location!!!

8/10 Good

Joel, Santa Barbara, CA

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived on Sunday afternoon just before check in was over. It's quite a trip if you are coming in from the train station. Take a bus into the city center (Piazza Gramschi). And walk from there to the end of Giovanni Duprè (otherwise you'll be going up a steep hill -that's what Siena is known for). Breakfast was ok (the fruit could had been slightly fresher). The ladies at the front desk are friendly and helpful when it came to helping me get around. Like many old building in town. There's no AC. Wifi is very slow and work sporadically in the common areas.

4/10 Poor

a couple

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your money
Shower is literally microscopic,no air conditioning

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the hotel gave a true sense of feeling the city's history. We loved it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay !
My boyfriend and I stay there for 2 nights. We had book, without knowing, the suite for 4. The room with 2 singles beds (yellow quilt - for picture reference) and 1 double bed (blue quilt). If you are 2, it's ok. We try the singles bed for fun …. just sitting on them we felt the curves. Seems not comfortable.We slept in the double bed (real one, not 2 singles), it's ok. don't expect the ultimate comfort. The breakfast was served on our private terrace, which is really nice! Good coffee and breakfast was good too. The room was not clean during our stay, but we don't really care if the bed is done or not … It,s located near the Tuffi Door, which is complete south of the city. If you arrive by train, you will have to cross all the small town. We had a car, if was possible to enter the restricted area to drop off the luggages. There is a not that expensive parking 10 minutes walk outside of the Tuffi door. Sincerely, very nice place to go ! The decorations are amazing ! The is only stairs … but the personal bring our heavy luggages in our room. I recommend totally this place !!!

6/10 Okay

Carolyn, Kalispell

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Sad!
The location was excellent and the rooms were very clean. But they are not keeping up with the maintenance. The shower door just about fell off, drape had missing or broken tie backs. One light didn't work and one of the rooms had unrepaired water damage on the ceiling that was covered with mold. Lastly the mattresses were really awful. Time for an upgrade! Its sad to see such an interesting place being so badly neglected!!

6/10 Okay

blaise, yorkshire

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Handy location, frescoed ceiling
Access is from two streets near il campo, so convenient and quiet.nearby parking expensive so used main car park outside walls.fabulous fresco on our ceiling. Dont stay if you want mod con or decent breakfast. Fairly basic place but truly historic. Reasonable value

8/10 Good

Jeff, Toronto Canada

Liked: Cleanliness, staff & service, room comfort
Amazing location just 10min walk to Campo
The highlight of our trip was staying at Residenza d'Epoca il Casato. We felt like we were locals and only minutes walk to the main Campo Square of Siena. The historic building is from the 1300's and has so much character. The rooms are located on the 2nd and 3rd level up from the reception...they are all different. Ours was No.7 with 3 beds and had a door out onto a terrace where we had our breakfast and enjoyed wine in the evening. It has steps down into a secluded garden patio with fountain that all guest can enjoy. There are a lot of stairs to climb as we were on 2nd level, but it was worth it. The breakfast is brought to your room in the morning at the time you prefer but the earliest is 7:30am. It is your choice of coffee, tea or hot chocolate, croissants, jam, crackers, sometimes a fruit, and yogurt. The room was cool as the ancient walls are thick. Bathroom was a good size but the shower door is rather narrow. There is no air conditioning, but you can ask for a fan although we did not need it in late May. The reception staff ladies were friendly and helpful. Reception is there only certain hours and you get a key to the main entrance as well as your room. If you are arriving after 7pm make prior arrangements with the hotel. The view from the terrace and courtyard is magical. A unique place.