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"Unfortunately we had to stay in a smoking room, it was disgusting the smell because we do not smoke."

"We had a very nice experience on our single night stay. Onsen was refreshing, breakfast was good and the room was clean and quiet. Very professional and friendly staff"

"Very inconvenient method of ordering drinks on patio, required phone and could not just charge to room. Also stayed in same Share property in Kanazawa and had nice happy hour for guests, here offered nothing special. Does not seem to be that friendly to foreign guests, "

"Good stay"

"Great hotel. Not sure if it is every room but ours had a large step into the bathroom which was hard to navigate with a bad hip. Beds were super comfortable and the hot stones in the lobby were great for the feet after a day of walking around"

"Clean, safe, friendly and help. Thanks."

"We were treated like royalty. It was so clean and beautiful. The spa, breakfast, and our room was perfect!"

"Overall, the stay was average. The location is convenient, as it’s close to the station. However, the service was below expectations. I paid extra to book a trundle room (three beds), but was instead given a double room. I showed the front desk my booking confirmation, but they refused to provide the room type I had reserved. It seemed the hotel may have oversold their rooms and reassigned me to a lower category. No reimbursement or refund was offered for the difference."

"Air conditioning is basically in fan mode, not proper A/C. "