Family Hotels & Resorts in Shilin from AU$111

"Clean room. Friendly staff. Excellent location. Close to MRT."

"Clean room , staffs are nicely with good service "

"5 stars hotel and it’s really good "

"Breakfast was okay. limited options for kids "

"Overall, we did enjoy our stay at this hotel. The room was very nice & spacious. Cons: The food was okay, but not enough options. They had the same menu everyday. Also, at the restaurant entrance, it said dinner is served from 17:00-21:30, and last call is 21:00. One night, we arrived before 21:00, but we were told that they're already closing. We had to go eat at 7-eleven instead. We were also very disappointed that the hot tub was only open to guests 16 years and older. It wasn't mentioned on their website. We booked this hotel specifically for the hot tub. But we ended up not going even once because we had a 13 yo & 10 yo with us. "

"Excellent. You don't want to miss it, give it a try! "

"The Regent Hotel is in a great location. The breakfast buffet is 6 stars of 5 stars. Lots of variety - American, Chinese, Japanese, etc. The room was very clean and close to train station and shops. I highly recommend this hotel."

"A room service dinner was prompt and good. The gym is better than some. "

"Be very careful with this hotel’s front desk. We arrived early (6:30 AM) after a long flight from the U.S. with 3 kids and asked to pay for early check-in. They charged us $551 for one night, while the normal online price was about $330. This clearly felt like taking advantage of tired travelers. When we tried to file a complaint, the staff refused to give their full names and hid behind “privacy,” which makes no sense for customer-facing employees. Things escalated to the point where they even called the police — completely unnecessary and very unprofessional. Traveling with family should not be treated this way. This was one of the worst hotel service experiences we’ve had."