Top Hotels Near Shibananda Dham in Kolkata from AU$24

"9 out of 10. Everything is exceptional except 1 or 2 incident in relation to food hygiene. We stayed here 7 nights and hotel staffs been very helpful and friendly. Housekeeping staffsI Sujay, Krishna, Baban, bishu & prabitra fulfilled all housekeeping & cleaning requirements. Especially Sujay was top-notch & really helpful. Food was delicious including breakfast buffet, lunch buffet & in-room dining. Rahul, who attended us for all our needs, was excellent at his duty & very friendly. Tathagata , duty manager, helped us in many ways in terms of room preference etc, always pro-active, quick on decisions and customer oriented. Thanks to Tathagata for taking care of us when we checked-in late night after long flight. Raajdeep was really helpful. Staff Supriyo was excellent in lunch buffet. Only concern regarding Grand Pavillion breakfast /lunch buffet - staffs don’t follow hygiene norms (bare hands & no gloves), multiple food items left open in buffet however nobody from hotel management staffs bothered about it( multiple buffet manager allocated for buffet management but they were not so friendly / alert / proactive at all), seems under staffed in buffet to attend customer needs. It’s recommended to maintain hygiene so that customer can enjoy delicious items without any concern. We prefer ITC Royal over any other 5 star hotel in Kolkata for its amazing hospitality, spacious apartment option with wheelchair accessibility, friendly staffs at the entrance & excellent bellboys. "

"Until the property is renovated, I cannot recommend that anyone stay there."

"Courteous staff."

"The room was spotless, and the staff were very responsive. Check-in and check-out were smooth. However, the view out of the window was depressing: old, abandoned, multi-storied government quarters. I realize that the hotel cannot do anything about it. Our room keys often failed, and they needed to be rekeyed. This was for multiple rooms that our family used. So it looks like a more general problem. While the staff was very responsive and addressed the issue immediately, this did cause us some inconvenience. The location is unbeatable. Very close to the Gariahat and all the hustle and bustle. A lot of street food and street shopping options are within walking distance. The hopping malls are not far either. We used the hotel car for a few trips and airport pickup and dropoff. They are reasonably priced, and the drivers were great. Ubers were also very easy to get. The restaurant is nice. We enjoyed the breakfast buffet. However, the Indian options for lunch and dinner were often too spicy. They may be intended for Indian guests, but they are too spicy for Western palates. This is unlike the other 5-star restaurants in India I experienced on the same trip. "

"this place is a big scam. Double deluxe rooms were so small, beds as described were not there, blankets were dirty and smelly, there was no parking place, why would they advertise parking when there is not even one place available for parking, on top of that they cheat people on a regular basis with key issues. They say you broke the key inside so now you have to pay 1000s of rupees to fix it. so much time each day was wasted. like 2-3 hours trying to get the key to the room fixed. we found out from others that it has happened to them too. whatever they do to the key, it is way of making extra money. I believe we paid for the breakfast but it was not available for free. Rooms are really really small. extra beds as advised online were not available in each room, rooms were not clean when given so we had to wait for them to clean the room before going in. the important issue is that they are not ready to accept their mistake. find another place, a very bad experience."

"They cancelled my booking"