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"To start with, even after confirming 2 times before travel no one picked us up from airport and we had to book a taxi and make our own way. When asked about it i got no reply. Then the room given to us was dirty and disgusting which i took photos and showed to duty officer. Dirty tables, dirty bath and broken shower were the few photos i took. They changed my room but the new room was not clean either. I took photos of ripped duvet which i did not complained and they did not change for 3 days and then i took pictures and showed it to duty officer but he did not do anything. Then there was this PSL team was arriving so they send us notice that they will change our room, lucky it was our last day. Overall worst experience ever.i will upload pictures if i get option for people to see the 5 star Hotel of Pakistan. Its a shame that the standards have gone down drastically and no one cares because it still runs on full capacity as many people don't know better or they don't say anything. For me it was the worst stay ever i have had in my entire life. Stressful time I'm glad is over after 14 long days and big dent on my pocket. If anyone want proof i have photos i clicked. Last bit they also cut water supply on one night in the name of maintenance. Please avoid this hotel."

"No hot water"

"Other than safety of the hotel and 5 restaurants to choose from, staff are really friendly and helpful. But above all, the thing I like the most is Mughal style interior design in hallway and public space in reception area and restaurant, which makes my trip to Lahore feel worthwhile. I have travelled almost 100 countries, this is one of the best hotels I’ve stayed."

"I recently stayed at Four Seasons by Sheraton Lahore and had a pleasant overall experience. The staff were exceptionally professional, attentive, and made the stay comfortable from check-in to departure. Their service stood out as one of the highlights of the visit. The breakfast, while somewhat limited in variety, was well-prepared and enjoyable. Quality definitely made up for the smaller selection. The building itself is on the older side, but it is clearly well maintained, which reflects positively on the management’s upkeep standards. Security was also very reassuring throughout my stay. I felt safe at all times, which is especially important when traveling. I also appreciate that they provided a shuttle to pick me up and return me to the airport promptly. Overall, it’s a solid choice for anyone visiting Lahore, particularly if you value good service and a secure environment."

"Yes room very clean, staff always agreeable to any request. Breakfast ample and of good variety of Pakistani and western food. "

"The staff is what makes this place. My experience has been great, the hotel was clean, food was great but customers service especially by Rehan and Ashraf exceeded all expectations by me, well done. "