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Reviews of Iberotel Palace - Adults Friendly 16 Years Plus

5 out of 5
Iberotel Palace - Adults Friendly 16 Years Plus
Sharm el Maya Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 132 reviews" "
Rating 8 - Good. 44 out of 132 reviews" "
Rating 6 - Okay. 10 out of 132 reviews" "
Rating 4 - Poor. 4 out of 132 reviews" "
Rating 2 - Terrible. 1 out of 132 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arif

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, super friendly staff that go above and beyond to ensure you have a fabulous holiday, nothing is to much trouble, even though the mostly young staff who work 14 hour shifts always remain polite, friendly and smiley. The beach bar is amazing, I have attached a photo of Mr Sayeds and Mr Samehys amazing team. Hana and Islam buzz about non stop serving drinks, Hana also does an amazing dance on birthdays and special occasions, so prepare to be pounced ha. From burgers, pizzas, hotdogs and fish and chips and even healthy salad options, brilliant work guys, thank you so so much. The Ali Baba is amazing, the Tuscana restaurant is amazing, very hard to find anything to complain about, maybe some fans or extractor fans in the Ali Baba restaurant as the grills brought to the tables are very smokey and imaging its not particularly good in the warmer months. Mr Salem on the reception is a fantastic gentleman, ask him anything, his knowledge is amazing. Mr Osama and Mr Mamdough are always on hand to iron out even the smallest of issues, lastly you will never forget the guest relations Mr Youseff, amazing, impeccably dressed and the friendliness you will receive is beyond belief, the entertainment staff try everything to get you out of your seats and dancing, playing beach games or just plain fun, great work Janna, Mo, Diabb, stay safe everyone and see you soon.
Stayed 7 nights in Apr 2024
Response from Tarek Sanad General Manager on 26 Apr 2024
Dear GuestThank You for your great review of our service. We’ve passed your kind words on to our team. The hotel team are passionate about providing all of our guests with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our guests’ feedback for helping us to keep improving our service.Best regards, Tarek Sanad General Manager

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Tarek Sanad General Manager on 1 Feb 2024
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards,

10/10 Excellent

Semrhan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would like more food varieties
Stayed 5 nights in Jan 2024
Response from Tarek Sanad General Manager on 26 Jan 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Tarek Sanad General Manager on 9 Jan 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

8/10 Good

PAULINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to relax.
Everywhere the staff was very smiling and helpful, ready to fulfill your wishes (even on the beach). The room (and the whole hotel) was beautiful and very clean. Never felt crowded. There is a Spa (we never use it). It is next to the Old Market. The beach is big and the sea is very good for swimmers because is calm and windless most of the time (December 25°C). If you want to see the reef there is a free boat which departs 5 times a day...and the trip takes just 5 minutes. There is a van which goes for you at the airport for US$ 5. There is a good range of dishes but the basics are bland (fircexample, the mushroom were from a can, not fresh ones)...the juices and jellys are not natural, the sweets were ordinary as were the drinks. The salads and the fish were always fresh.
Stayed 15 nights in Dec 2023
Response from Tarek Sanad General Manager on 9 Jan 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

8/10 Good

Jason Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort and staff, but very loud
The staff were great and friendly. We found the live music at night to be very loud, which affected our enjoyment of the evenings.
Stayed 8 nights in Dec 2023
Response from Tarek Sanad General Manager on 8 Jan 2024
Dear our valued guest,Please allow us to Thank you for considering Iberotel Palace for your stay for giving us the opportunity to serve your good self with the best of our hospitality.We feel so fortunate to receive such great comments about all the services and facilities provided in our resort and Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.We hope that you will give us a chance in the near future to welcoming you with all the pleasures of Iberotel Palace Management and Team.Once again, thank you for your visit to our hotel, and for your feedback.Best regards, Tarek Sanad General Manager

8/10 Good

Dianne

Travelled with partner
Liked: Property conditions & facilities
Nicely located in old Sharm, great adult only property
Stayed 5 nights in Dec 2023
Response from Tarek Sanad General Manager on 21 Dec 2023
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Tarek Sanad General Manager on 10 Dec 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Sami, Hassan and chef Mouhamed at the restaurant were very accommodating, Yassen our housekeeper went above and beyond to make our stay pleasant, finally the waiting staff was amazing, we will miss Tarek, Mouhamed and Romany. Thank you for great memories…
Stayed 7 nights in Nov 2023
Response from Tarek Sanad General Manager on 10 Dec 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Muaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice for value of the money I paid but they could replace the old chairs in the room for newer and adding sea food and sushi flavors
Stayed 3 nights in Nov 2023
Response from Tarek Sanad General Manager on 30 Nov 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean sandy private beach, very easy and safe to walk into the clear sea, our main reason for returning time and again.
Stayed 14 nights in Nov 2023
Response from Tarek Sanad General Manager on 30 Nov 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as extensive gardens as I imagined. Very good service and comfort. Food acceptable for price paid
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Guest,I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.Best regards,Tarek SanadGeneral Manager

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tarek Sanad General Manager on 15 Oct 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

6/10 Okay

Leon

Liked: Cleanliness, staff & service
Average hotel, few of us got ill and they shut down the beach bar/restaurants and 1 al la carte restaurant, leaving dining options very limited. Great staff though
Stayed 10 nights in Sep 2023
Response from Tarek Sanad General Manager on 15 Oct 2023
Dear Guest,Thank you for taking the time to share your experience with us.We are extremely sorry that we could not meet your expectations, please note that your comments have been passed to concerned department in order to be taken care of and we were wishing to receive them during the stay to make your holiday better.We look forward to welcoming you soon at Iberotel Palace and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Tarek Sanad General Manager

10/10 Excellent

yair

Stayed 4 nights in Sep 2023
Response from Tarek Sanad on 11 Oct 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tarek Sanad on 24 Aug 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
A 3 night stay at a gem in old sharm. The resort has a beach front not crowded. Also there is a free sea transportation between coral beach and the resort. Furthermore, one small pool 150cm depth and another one with around 75 cm depth. The all inclusive is amazing. 👏 The food is delicious. The rooms are located either on ground floor or 1st floor. The views of rooms could be a garden view, pool view or arena view. Most of the rooms have balcony. I noticed most of the visitors are older people. The wifi connectivity is good. The towels are outdated. The bathrooms are fine but no shattaf. The area is walkable if you want to go out to old sharm and souq.
Stayed 3 nights in Jun 2023
Response from Sander Ackermans on 28 June 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Good

Franklin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
The all inclusive ended at 12am. After that I had to pay for everything . The AC didn’t work to the fullest even after they checked it and said it was fixed. I am a gold member and was told I was upgraded but got the original room I booked with no upgrade .
Stayed 5 nights in Jun 2023
Response from Sander Ackermans on 20 June 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Good

????

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very efficient and kind. The menu was very rich
Stayed 4 nights in Jun 2023
Response from Sander Ackermans on 6 June 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

6/10 Okay

Abdolellah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Magdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation at Iberotel Sharm. From the moment we arrived till we left we felt welcomed. Staff at the reception were friendly explaining all details. Room was clean with a fantastic sea view. Dining variety and service were superior. Vey friendly staff all over the place. We'll sure select the same place for our next trip to Egypt. Can't find enough words to THANK all staff for an amazing experience.
Stayed 3 nights in May 2023
Response from Sander Ackermans on 16 May 2023
Dear value guest,warm greetings.Thank you for your review and we are looking forward to welcoming you again soon.

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fabulous resort on the beach close to the old town. Staff are very friendly and the place is immaculate. Great stay, just too short!
Stayed 3 nights in Mar 2023
Response from Sander Ackermans on 8 Apr 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2023
Response from Sander Ackermans on 3 Mar 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Good

Alyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
This hotel is located near the old part of Sharm. it has a private beach, and you can enjoy all exclusive in the 2 dining rooms and the bars. Room is spacy. Design a bit undated. Spa services are too expensive. Overall good
Stayed 3 nights in Feb 2023
Response from Sander Ackermans on 1 Mar 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was absolutely delighted with Theo’s hotel. I really can’t recommend it highly enough and plan to return next year.
Stayed 7 nights in Feb 2023
Response from Sander Ackermans on 25 Feb 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay .The service very good .Large spacious rooms .Very good shower.Excellent beach especialy the beach restaurant and facillities .I loved the outdoor - the gardens and white color .What we did not like : Spa costs money ,even sauna ...20 euro per hour .Dated rooms .Food especially meat options not so tasty ,often dry or overcooked .At breakfast low quality cold cuts and cheeses .Very good vegetables and fruit at all meals .As a whole very good .
Stayed 5 nights in Feb 2023
Response from Sander Ackermans on 14 Feb 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander AckermansGeneral Manager

10/10 Excellent

Nitzan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good people The food was good too The place was quiet and relaxing
Stayed 3 nights in Jan 2023
Response from Ali Abdelwahab on 24 Jan 2023
Dear value guest,warm greetings.Thank you for your review and we are looking forward to welcoming you again at your second home Iberotel palace.

8/10 Good

Nathan, Downton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet resort with good facilities and friendly, helpful staff.
Response from Sander Ackermans on 5 Jan 2023
ear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

10/10 Excellent

Rania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort, super location and the best staff and service
Response from Ali on 5 Jan 2023
Dear value guest,warm greetings.we are looking forward to welcoming you again at your home iberotel palace.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to Sharm with my big family from Russia and Latin America. I have to say that all of us were impressed by the hotel staff's professionalism and kindness. Everyone was very friendly and helpful. We celebrated NYE at the hotel. The food and entertainment program was good. We had an amazing time during our stay. Also, the hotel offers different sports activities including tennis, yoga, volleyball, snorkeling, and others. The sports and entertainment team was the best. We tried everything, even salsa classes. Thank you for the great time.
Response from Sander Ackermans on 5 Jan 2023
ear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

10/10 Excellent

Katerina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Iberotel. Thank you to Farouk and Hassan at the front desk, and all restaurant and bar staff for making our stay so great! The food was delicious and they accommodated our dietary restrictions. The resort is clean, the rooms are big, the water pressure in the shower was perfect. We hope to be back in Iberotel soon! We had a wonderful stay!
Stayed 8 nights in Oct 2022
Response from Amr Elhaw on 18 Nov 2022
Looking forward to welcoming you again.

8/10 Good

Vitaliy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Really nice hotel for lazy quiet beach holidays. The big plus is that this is an adult only hotel. Located on the first line to the beach and in close proximity to the so-called old city with lots of shops and local restaurants. The food at the hotel was delicious, but would be good to see more seafood choices. The hotel also provides regular boat trips to nearby coral reef for snorkelling - this is the must see experience.
Stayed 9 nights in Oct 2022
Response from Ahmed Elnaggar on 11 Nov 2022
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures don’t do this place justice. It’s very clean, well-kept, and organized. The pools are great, beach is great, and the staff is amazing except for one employee we had a bad experience with. The vibe is a perfect mix between fun and relaxing. I have to say i’m most impressed by the staff. There were a few great employees which made our stay even more enjoyable by being super friendly and accommodating. I’d like to mention a few by name: Samy from the dining hall near the arena, he was so kind and friendly, always smiling and such a sweet person. Mohammad from the same dining hall, Sayed from the bars, Islam from the spa, Ahmed from the spa (go get a massage there, you won’t regret it), and Mustafa from the clothing shop inside the hotel. If you need tailor made pants, that’s the place. The one bad experience we had was near the end near check-out. Our bank froze our funds because of a suspicious transaction in the village outside the hotel, which put us in a sticky situation to pay for the fees on the last day. We had a string of bad luck in that last day where one bank was frozen, and our other was experiencing other issues beyond our control. When i tried to explain the situation to the first guy at the desk, he treated me like I was a bum off the street trying to get out of paying my bill. He looked down at me and his attitude ruined that day for me. The others at the front were understanding and helpful though. In the end, they allowed us to check out a bit late
Stayed 7 nights in Sep 2022
Response from Ahmed Elnaggar on 11 Nov 2022
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

6/10 Okay

marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

ashraf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a prime location to the Old City, where everything is available, also it is very close to the Marina. which means if you decied to go on a ship you'll be the last to be picked up to the trip and the first to be dropped off after. The Spa facility they have is very good, I highly recommend making a booking on the first or second day of arrival. They have very good offers and the service is great. There are many activities in the hotel during the day and night, but if you would like to do something outside the hotel the staff will be more than helpful in guiding you to the right place! so don't be shy to ask.
Stayed 7 nights in Jul 2022
Response from Ahmed Elnaggar on 25 July 2022
Dear Mr. Ashraf, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

10/10 Excellent

Brian, Sanibel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, it was smaller than I'm used to staying but they had a great assortment of amenities. Food was the best I've had at an all-inclusive resort.
Stayed 4 nights in Apr 2022
Response from Ahmed Elnaggar on 9 June 2022
Dear Brian, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

10/10 Excellent

melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem! Clean rooms, friendly and attentive staff, beautiful beach. Every wish is fulfilled instantly, with a smile. From the hotel manager, Sander, to the bar manager (drinks flowed), and the beach manager (If I wanted a mattress for my sun lounger, someone scurried off to find one) - everyone was so professional and helpful. The restaurant manager went to great pains to find me lactose-free options in the dining room, or made me something delicious if I didn't like the choices! The little village of Sharm El Sheik - literally across the road - came alive in the evenings with loads of little shops. The vendors can be a bit aggressive about getting you into their shops and selling you something, but a firm 'no' works well. We took a boat for snorkeling and the reefs are amazing! The dive pros were also well trained and very professional. The only thing that went wrong the whole trip was we missed our flight in Cairo (to London). There are FIVE levels of security there and if you are not checked in an HOUR before the flight is due to leave they will not let you in so beware.
Stayed 7 nights in Mar 2022
Response from Ahmed El Naggar on 29 Mar 2022
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Два раза был в этом отеле. Персонал отлично работает. Еда-так себе. Огромные очереди в ресторанах. Рыба была только одного вида-мерзкая на вкус, что даже кошки не ели. Фруктов достаточно. Море превосходное. Кофе -прекрасный и если дать доллар, то сделают его ещё лучше.
Stayed 15 nights in Feb 2021
Response from Ahmed El Naggar on 27 Mar 2022
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable! Good value for money! Excellent location! Great beach, especially for Sharm. Have been to many hotels, can compare. Tasty food, nicely organized even in pandemic period. Will return!
Stayed 9 nights in Feb 2021
Response from Sander Ackermans on 5 Mar 2021
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iberotel palace a piece of paradise
Absolutely fantastic hotel we both had a truly relaxing time which was well needed. Thank you all so much for your kindness and Mr Ahmed for our room upgrade, also to the guest relations who kindly gave us a gift on our last night that was a lovely gesture.It was a pleasure to stay in your beautiful hotel and we will most definitely stay again in the near future. Thank you all once again Stella and Waleed
Stayed 14 nights in Aug 2020
Response from Ahmed Elnaggar on 7 Sept 2020
Dear Guest, Please let us thank you for posting your precious comment followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Iberotel Palace in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Jaz Hotel Group Kind Regards, Ibrahim Halil Taşoyan General Manager

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and nice beach
Iberotel Palace was a wonderful resort with its own private beach section and a couple of nice restaurants with great food but could have done a little more for vegetarians. Pool and spa facilities were fantastic as well as beach beds and snacks. Service was also great and all staff were always willing to help. Location also decent near the old market and they provide shuttle to naama bay. A beach club next door does have very loud music so avoid rooms near that side
Stayed 6 nights in Dec 2019
Response from Ahmed Elnaggar on 10 Jan 2020
Dear Guest, Please let us thank you for posting your precious comment followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Iberotel Palace in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Jaz Hotel Group Kind Regards, Ibrahim Halil Taşoyan General Manager

8/10 Good

PRANUS

Liked: Cleanliness, property conditions & facilities
Small choice of food
we stay 13 nights. Everything was good, but very small choice of food. When we come 4 days was same food 1 chicken 1 beef 1 fish. When start new week chef changes and food was better. Friendly staff, good cleaning every day. This hotel have good beach but small pools. I give 4 stars to this hotel, but for food only 3
Stayed 13 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very relaxing hotel. Great food and service. Staff are very professional. The hotel has a nice sandy beach and swimming pools and all external areas are well maintained. Would definitely return to this hotel.
Stayed 6 nights in May 2018

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
Was a nice surprised that in addition to the great service and facilities, the hotel were in the IN the city. Usually all inclusive hotels are far away, but this hotel could be part of the old market, you are at walking distance of hundred of stores, cafes and bars.
Response from Hossam Mohamed on 30 Apr 2018
Dear Guest, Please let us thank you for posting your precious review followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Iberotel Palace in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Jaz Hotels and resorts. Kind Regards, Ibrahim Halil Taşoyan General Manager

10/10 Excellent

Judith , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Property on a lovely beach
I will say that this property is FIVE star, the rooms immaculate, grounds and facilities are all absolutely perfect. The drawbacks—the all-inclusive plan is slightly misleading as it only includes certain items and others are chargeable. For example, you can order a cheese pizza at the beach bar, but if you wish to add any toppings, they are at an additional charge. The all-inclusive liquor offering is: beer, wine and house liquors (vodka, light rum, gin etc). The other thing is that the two available restaurants are buffet only and do not provide any dining alternatives. The food quality is marginal—so what I mean is that no one will starve, in that there is food to eat, but the quality is just barely a pass. There isn’t much flavour to anything and could, therefore, be improved.
Stayed 3 nights in Mar 2018
Response from Ibrahim Halil on 20 Mar 2018
Dear Ms. Judith Davis-Smith, Greetings from Iberotel Palace. Thank you for choosing Iberotel Palace to spend your holiday, & Please let us thank you for posting your precious comment via Expedia website followed by high score and positive comment. We truly value and appreciate your comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify our service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction. Looking forward to welcome you back again soon at our property or at any of our Jaz Hotels and resorts. Kind Regards, Ibrahim Halil Taşoyan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD VALUE FOR MONEY
We visited the hotel two days ago (2 adults & 1 year child). To be honest the first impression wasn't that good as we the receptionist wasted a lot of time finding our reservation and some other problem with his attitude, but a few hours later we had a telephone call from the manager Mr. Hossam who apologized for everything and tried his best to make us feel comfortable during our trip, starting by upgrading our room and keeping contact everyday. The hotel overall is a good value for money, it's perfectly located near to the old souk with a private beach attached to hotel (no walking or transportation needed to the beach). It's not the kind of big resorts with a main building shaped as U letter but it's quiet and the room's terrace has a great view. The food is okay and again we enjoyed our stay thanks to Mr. Hossam I would recommend the hotel.
Stayed 3 nights in Feb 2018
Response from Ibrahim Halil Taşoyan on 27 Feb 2018
Dear Guest, Please let us thank you for posting your precious comment via Expedia website followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Iberotel Palace in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Jaz Hotels and resorts. Kind Regards, Ibrahim Halil Taşoyan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice price, Kind staff, Good food
I drunk alcohol all day.. It's free. Everything was good. Specially, The food. You have to use all inclusive service.
Stayed 3 nights in Jun 2017

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive even shopping is across the road.
Food was not that good ..not enoufg variety