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"Check in was great and all of the staff were super friendly. Probably in need of a little upgrade in some parts. The food was varied but definitely catered for more Eastern European visitors. It’s missing some kind of snack bar as there were periods in the day where we could have had a little snack. Found some of the AI misleading. Particularly the Italian where the menu is set and if you want anything different you pay extra. Same can be said in bar area too. Slightly disappointed to be charged an extortionate amount for a taxi from the hotel to Naama Bay. My advice, get one of the many taxis that are right outside the gate and pay 150 and not the 750 the hotel charge. Overall, staff make is amazing and it’s super clean and tidy. Needs a little rethink in terms of charging extra. Thanks for the memories. "

"Swim up rooms are great. Food was really good and staff were really friendly. "

"We booked for 4 nights with the all inclusive package, so all meals and drinks were included. It was a great place to unwind after our extensive tour of Egypt. "

"We stayed five nights at this resort. The grounds are very nice and well maintained, and the beach and outdoor areas are attractive. Unfortunately the rest of the experience did not live up to the five-star standard advertised. The rooms appear to be finished with fairly low-quality materials – our first room had cracked tiles, scuffed furniture, and poorly finished bathroom surfaces. Parts of the resort are extremely loud and we had to move rooms after the first night due to excessive music volumes played late at night. Be wary of buffet food that appears to have been sitting out for some time, as this caused illness during our stay. Though Sandeep in the Indian restaurant cooked nice fresh, well made food. Later in the trip we also had no running water in our room for most of a day due to a broken pipe and had to move rooms again late in the evening. Service overall was inconsistent and often sub-par, especially at reception. That said, Islam at the front desk was excellent and very helpful when dealing with our room change. There were also some excellent staff in the restaurants/beach. Overall, while the grounds are beautiful, the room quality, maintenance and service fell well short of what we would expect from a luxury five-star resort. Hotel gave us some token gestures and asked us to sign a form to say we wouldn’t leave a negative review. "

"Very clean and organized "

"Not a review writer but wanted to leave my thoughts. Hotel. Good. Rooms good. Pool and beach good. Food terrible. The fact you have to check out by 12.00 and they take your wrist band leaving you to have to pay for drinks. Terrible "

"Enjoyed the entire property "

"From the moment we arrived to departure,the welcome we got was so wonderful from the staff. We have been to Egypt over 12 times and would not go to any other hotel than the sierra. The staff at this hotel are great and really hard working.they can’t do enough for you"

"Checkin was disappointing , not accommodating at all and cranky every time we had to deal with the front desk. It would not hurt to smile at the guests. We have been here 3 other times and seems to be getting worse. Very disappointed. "