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Reviews of Regal Jinfeng Hotel

4 out of 5
Regal Jinfeng Hotel
318 Jingang Road, Pudong District, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 158 reviews" "
Rating 8 - Good. 74 out of 158 reviews" "
Rating 6 - Okay. 40 out of 158 reviews" "
Rating 4 - Poor. 8 out of 158 reviews" "
Rating 2 - Terrible. 0 out of 158 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, room comfort
A good place to stay
Thr hotel is located about 40 minutes drive away from Shanghai Pudong airport. We were only staying one night so this was OK and can’t comment on ease of access to Shanghai via public transport. The check-in process was easy. The reception person was very friendly and helpful. The room was OK although the power supply tripped when we had the kettle and the lamp stand on at the same time. The man on reception came to our room quickly and tried to resolve the issue himself. Eventually we were given a new kettle and we resolved not to use both items at the same time. The hotel was dated decoratively. The best bit of this hotel was breakfast which was superb with every appetite catered for. There were some great cafes nearby. One we enjoyed enormous platefuls on home made noodles with beef and vegetables for around £4 each.
Stayed 1 night in Oct 2023

10/10 Excellent

He

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but still have improvement margin.
It's good, but still have improvement margin.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Neglected hotel
This hotel is in advanced state of neglect. Its probably seen better days. Staff speak nearly 0 English. Breakfast is a mess. Restaurant not big enough for number of guests. You go get food and when you return to your table it has been occupied by someone else. Staff dont make any effort. Food runs out at 9. Gym floor is like an abandoned haunted hotel. Reminds me of Stephen King's "the shining". Change room renovation never finished and place is abandoned no place to shower. Room temperature control doesn't work and room is always too hot and impossible to sleep. This place is best avoided as the price isn't even good.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business stay
The hotel location is close to a nice expat area which offers many nice places, restaurants and bars to visit. The service was very good. I asked for several things like more bottled water, towels, etc. and they service took care of everything right away. The cleaning of the room was good. I really enjoyed the selection of the breakfast buffet. Overall I enjoyed my stay at this hotel very much.
Stayed 2 nights in Sep 2018

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a business stay
Overall, I enjoyed my stay at this hotel. My booking said that I am eligible for dinner too which I had to negotiate in the beginning and first they were hesitant but granted me this service. In the end I got what I booked. The cleaning of the room was okay and there are minor things which I noticed that were not made or taken care off. The breakfast has a nice selection of food and the service there is good.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
More like a 2.5-star than the stated 4-star hotel
My first review on hotels.com and I have to. This hotel is not so valued for money compared to the others in the same area (commercial district I suppose). The room is pretty spacious with proper condition, quite clean overall. However, breakfast is quite terrible especially when you need to add a significant amount of money. The only thing that was good was the freshly made fried eggs! Gym was bad too with the minimal basic equipment. When I arrived at 7pm, the lights and AC were off and I had to turn on everything myself. It was probably the worst hotel's gym I've ever been. Last but not least, the customer service and attitude of SOME of the staffs here were quite terrible. This is a 4-star hotel so I should expect the same level of service as it should be. With this budget, please choose another hotel nearby (where there are plenty of options).
Stayed 4 nights in Sep 2018

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I stayed in this hotel many times this year already and everytime it's been great. It's quiet, not too far from century avenue and the staff really do their best to help if needed.
Stayed 20 nights in Jul 2018
Response from krystal on 17 Aug 2018
Dear guest： Thank you very much for your good comment and support to our hotel! If you have any assistant during stay in hotel,don't hesitate to contact us .we are looking forward to your next stay!

8/10 Good

ThuanKoon

Liked: Cleanliness, staff & service
Overall experience
Overall the stay is good, however, the facilities is aging.
Stayed 2 nights in May 2018
Response from Krystal on 19 July 2018
Dear guest！ Sincerely thank you for choosing to stay at our hotel and take the time to comment on us.I sincerely hope that you can continue to support our hotel. The hotel team is waiting for your stay again!

6/10 Okay

Chung Yu

Disliked: Cleanliness, property conditions & facilities
A bit dated and need to improve on hygiene
The hotel is ok and I booked because the Regal Brand. However, some of the staff are quite new and certainly did not live up to the standard. And no shuttle bus to Pudong airport as advertised.

10/10 Excellent

Kabir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YILUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay over there.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Everything is great except that a cockroach was found in the cabinets under TV.
Stayed 2 nights in Mar 2018

8/10 Good

Chris, Utah

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Airport
A great place for Pudong, relatively close to airport. Quiet. Nice breakfast buffet. The best part is the very friendly staff who were very approachable and proactive in their service.
Stayed 3 nights in Mar 2018

8/10 Good

david Y, SF, CA

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to its local area companies.
Comfortable room, warm greeting staff. Nice area surrounding there.
Stayed 3 nights in Jan 2018

6/10 Okay

Charles, Coquitlam BC

Liked: Cleanliness, staff & service, room comfort
Staff were great and helpful
The hotel was clean and the rooms were comfortable. The staff were great. The concierges were very helpful in making sure we were able to get the taxi to the right destination. My only complaint in the main areas of the hotel (lobby, bar area) the heat wasn't turned on. I had to actually wear a jacket to the main lobby to sit and have a beer and something to eat. The main areas were quite cold. I would stay here again.
Stayed 4 nights in Nov 2017

8/10 Good

Jin

Liked: Staff & service
Stayed 5 nights in Oct 2017

10/10 Excellent

Sau King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Dinesh

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK for this area.
A decent value if you need a hotel in this area. Comfort and cleanliness were good. Breakfast was fine. A problem was that I thought since it was close to PVG it would be great, but traffic in that area is HORRIBLE; the location probably added an hour for only 8-10 miles extra. As well, the massage was bad (really needed one after 25 hours of travel to get there). Save your money.
Stayed 1 night in Aug 2017

10/10 Excellent

Michelle, Arndt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Very clean and comfortable hotel. The bed is wonderful and you can pay 48RMB ($8) to warch 24 hours of movies. The room also has an 220V adapter for Apple computer. (This is NOT a converter!) The staff speaks English and is willing to help you. About 30 minutes by cab from Pudong Airport. (200 RMB). Nice breakfast. Starbucks is across the street.
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
black mold in shower on arrival and never cleaned during stay. remote location, quite a trek by taxi and far from any metro station.
Stayed 3 nights in Jun 2017

8/10 Good

Kuang-Po

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel but it is not as close they said from the Pudong Airport

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Very helpful staff, good business hotel. The breakfast room gets crowded and hot at times.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Degraded since time
This hotel was good last year. But appear lack of maintenance as windows sealing not proper as loud creaking sound of wind was disturbing. Bath room scupper choked. For 3 days stayed in hotel internet not working at all was offered to use internet in thier office

8/10 Good

RK, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable business hotel
A clean, comfortable business hotel in high tech center

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel
Lovely stay perfect for our business requirements

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Excellent Hotel , Qualifies for 4 star category, but needs improvement in breakfast service, though my booking does not included buffet breakfast. I had paid buffet breakfast for one day , but to my surprise most of the item which i inquired from table was told finished

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

griz, Silicn Valley

Liked: Cleanliness, property conditions & facilities
Quite by Chinese Standards
A little tricky to find, even for locals, but being off the main road makes for a quieter location. Had room facing LGN storage facility. Convenient to Pudong Airport and local business but had to take a taxi to the Metro. A/C fan was rather load only simple temp control.

10/10 Excellent

vijaymodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sol, Australia - NSW - Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Fair, Ordinary; Value: Affordable; Service: Rude; Cleanliness: Poor; was so disappointing after brilliant service and hotel we got, through you in HaNoi, Vietnam

4/10 Poor

Eric, San Francisco

Disliked: Cleanliness, property conditions & facilities
internet connection is horrible
internet connection is horrible, service request is ignored

8/10 Good

BG, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel in good price
The room was clean and comfortable with view at the surrounding buildings. There was a slight cigarette smell. Check in and check out quite ok. The price was ok for the quality of the room and services.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hotel for a conference
It was an ok place to stay. The restaurants are expensive, and it was a little too far away from the main streets for food and drinks. The staff had a difficult time with English, but were helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Near to my meeting place but nothing much around
The room condition is good but the attitude of the hotel staff can be better. No very friendly when I check in and generally they do not smile during my 2 days stay there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good business hotel
The hotel was clean and modern with helpful staff who spoke good English. The room was large, clean and generally in good condition, although one item of furniture needed to be repaired and had not been. My room was quiet and I slept well. I ate in the restaurant, which was quite good. The breakfast buffet was good with a lot of choice. The only real negative was that it is a little bit out of the way and taxi drivers had problems getting me there on more than one occaision. If you want to walk out of the hotel and do tourist stuff then this may not be the one for you, although taxi's are cheap so it is not really an issue. This hotel is good value. I would stay there again.

10/10 Excellent

A.S., HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值very good price
The hotel is clean , room is big with nice bath and shower , the bed is huge and comfortable . Surprised to have a hotel room at such good price. Staffs are very nice and helpful and the bellboy is very effective. The area is quite and its easy to get a taxi. I stay for a night for business and the restaurant opposite is good , nice food and good price .I highly recommend my friends to stay in this hotel .

10/10 Excellent

Dave, Fort Lauderdale, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
The staff was amazing. They would walk out to the street and call us a cab while we waited in the lobby, then told the cab driver where we wanted to go in chinese, even looking up our desired destinations online if they did not know exactly where they were. Always opened doors and carried our bags. The room was a little small, but was very new and clean. The only negative about the hotel is that it is too far to walk to the subway. You will need to spend around 16-18 yuan ($2.5-3) for a cab to the nearest subway station (Jinqiao Rd).

10/10 Excellent

TStudent, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the not great location
Perfect room and service, lovely large bathroom, really good coffee and breakfast, (though many businessmen making loud noises while they eat). In general the only inconvenience is that it's a little far, about 5 dlls away by taxi, each way... but well worth it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for me !!
The hotel was located just 2 block from my meeting place, so was very convenient for me. Its easy and convenient to take a taxi to reach other important places, The peoples square, The bund, The maglev station ... The rate was very convenient comparing with other hotels in Shanghai

8/10 Good

P, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap stay but location is not so great!

10/10 Excellent

Janet, Suzhou,. China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Accommodations at Competitive Rates
In the last two weeks we have had family visiting from around the world. For us, the location was very near our Shanghai family. The rate is very competitive with surrounding hotels. We contracted for 7 rooms with a total 15 room nights. Everyone was very happy with the Western amenities of their respective rooms and the provided breakfast buffet was quite good. Billing issues that arose because of reservations made on various websites, including Expedia, were all resolved to our satisfaction. Adjusting credits and debits as required were made in a timely manner. The very helpful staff is fluent in English and helpful, even when very busy. We will most happily stay at this hotel in the future and recommend it to traveling family and friends.