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"Hotel is pretty new. Very clean. Room is a little small. Booked superior twin room. Was allocated room on 9th floor which had a beautiful view of the sea. Difficult to hve 2 luggages opened. Very good location about 7 mins walk from Otaru station. When we arrived Otaru it was raining hard, so took taxi to hotel which costs 700 yen. Hotel is also within walking distance (10mins) to Sakaimachi street Otaru canal. Lots of eateries near hotel. Behind hotel is Sushi dori (sushi street).. lots o sushi restaurants. Staff are pretty helpful. Maria is wonderful. She speaks good English n assisted me several occasions to do restaurant reservations."

"The apartment was very clean and spacious for our family of 3. We are looking forward to stay here again in snow season"

"This was our first Park Hyatt visit and boy does it live up to the name. Being from a blue collar level, this was a special treat for my husband and I and it surpassed our expectations. The resort is in pristine condition, the rooms had zero flaws and the service was outstanding. They made you feel special and never ignored. It will be the most memorable stay for us and the view of Mount Yotei and in room onsen, was the icing on the cake. Even our room service meal was out of this world. A must visit for all."

"This chain always has best locations.. all the hotel amenities.. the ONSEN are the best.. with ice cream massage chairs etc"

"I think the overall experience staying at Grand Otaru was pleasant and enjoyable. However, the room we stayed in had a slight odor, and while the ocean view was nice, an old wall partially obstructed the full scenery. The daily buffet could also be improved, especially when compared to the outstanding experience at Tsuruga Forest Akan Resort. Nevertheless, I still gave the hotel 5 stars, as Otaru itself left an unforgettable impression with its magical city vibe."

"Yes, room was clean, and amenities like shampoo, towels was adequate."

"It was great experience with Unwind. I like the design of the hotel. Room is clean and well designed whereby I found everything I need. The hotel also offers free wine tasting everyday so please don't miss it if staying with the hotel. "

"Spacious room with good amenities. Kitchen, washing machine, public bath, free parking all are awesome. A little bit from the center, but no problem if having a car"

"เป็นโรงแรมแรก ที่จะเลือกพักหากแวะมาโอตารุ โรงแรมอยู่ใกล้คลอง สามารถเดินไปถนนคนเดิน Sakaimachi ได้ โรงแรมมีที่จอดรถให้ อาหารเช้าคือดี ห้องอาหารเห็นวิวคลอง ห้องนอนกว้าง กางกระเป๋าเดินทางได้"