Seru Fortuna Hotels, Willemstad

"Really good stay"

"Check-in felt rushed and unwelcoming. We were handed wristbands, given our room number, and directed to scan a QR code for resort information—without any real orientation. There was no explanation of where our room was until I asked, no mention that the buffet was about to close (which would have been helpful after a long trip with two small children), and no offer to assist with luggage. The reception area itself is quite small, lacks seating, and isn’t equipped to handle the high volume of arriving guests. Overall, the arrival experience felt cramped and disappointing. Check-out was especially frustrating. We weren’t informed that a generator installation was scheduled at the main entrance on the morning of our departure. As a result, we had to carry our luggage up to the gym area and wait outside in the heat for our cab. Once again, no one offered assistance with our bags, which made the experience unnecessarily stressful—especially with kids. Overall, my kids had a great time. The resort is great for families thanks to the variety of water slides & exceptional buffet, but the customer service in the front desk & bar areas really needs improvement. "

"Not as nice as i remember it to be. I felt shoved in a corner. The staff looked bothered every-time I asked them anything. Not very helpful."

"I love coming here…I feel so relaxed…wish I was staying longer. The shower was one of the best too!!"

"Property was gorgeous, beach stunning and staff the friendliest around. Please add a book drop/exchange, maybe at the towel hut. I’ve stayed at several other hotels that do this. Great way to leave behind books I’ve read and don’t want to take home. "

"This is an amazing property . Be mindful that there is a small mini fridge with not alot of room to store food . No microwave to reheat things you may bring back . Staff was great and very accomodating "

"My go to place for a quick stay in Curacao. Premium bedding,clean room and friendly staff. Convenience at your finger tips, restaurants, shopping all available at every turn."

"Absolutely outstanding from start to finish. When we arrived we were greeted with glasses of local fruit bunch with fresh, sliced orange. The front desk was exceedingly polite. The hotel grounds are well kept and generally quiet. The food at the resort and in town is all SO good (and we’re snobby New Yorkers!). There are at least 6 or 7 outstanding restaurants within walking distance of the hotel and the neighborhood is safe enough to walk around at night."

"I loved my stay"