Seru Fortuna Hotels, Willemstad

"Loved the jungle feel and the large balcony. The bed was uncomfortable 😫 "

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"Everything was clean and well organized!! "

"No ocean view. The hallways carpets very filthy."

"Amazing place. Highly recommended "

"I booked an Ocean View Junior Suite, but unfortunately was never placed in that room due to a pipe burst prior to my arrival. Instead, I was moved to a two-bedroom room with additional space that I did not need. The room I was placed in also had no hot water and drainage issues, which made the stay frustrating. During the trip, I was then asked to move rooms again to accommodate another reservation, which added to the inconvenience. Communication from the property manager was inconsistent and the overall handling of the situation felt disorganized. I was offered a drink voucher, birthday decorations (which I never received), and a 4% refund as compensation. The restaurant and pool staff were the highlight of the stay — they were incredibly welcoming, attentive, and the food was delicious. The view from the property is also beautiful. However, for a hotel with an 8.8/10 rating, I expected a much smoother and more professional experience. Hopefully management takes feedback like this seriously so future guests have a better stay."

"buffet was great. restaurants below average "

"Great location and beautiful hotel. "

"Nice beach areas with coves to swim or snorkel. Clean rooms. Balcony with ocean view. "