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"Clean room, staff are very helpful "

"Beautiful hotel…excellent, friendly service"

"It’s one of the most beautiful hotels we have ever stayed at. It reminds us the colonial era yet the facilities are modern. The staff are friendly and always available to help. There are lots of food choices within a 5-10 walk from the hotel. Will definitely stay here again. "

"Staff are always smiling and happy at all times 👍"

"Our 3rd time staying in JEN. Excellent service as always. They helped to prepare a birthday surprise which is highly appreciated. "

"Great room, central location and friendly staff"

"Staff were absolutely lovely, very convenient and well priced. Everything was great just didn’t want to put our clothes in the cupboards as they had a damp off putting smell"

"Service was excellent and the room was very well provided, with a potable water tap to refill my bottle. We often stay here because the location is fantastic -- walking distance to most sites in George Town. "

"The hotel staff service was efficient and excellent. The room was very clean and amenities were well kept. It is also convenient for shopping and local food tasting as Penang Road, Komtar and other shopping places are all within 10-15 minutes walking distance."