Terrace/patio
Check availability

Reviews of The Secret Villas

3 out of 5
The Secret Villas
Jl. Cendrawasih no 27 Petitenget, Seminyak, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Rob

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Pool needed a really good clean. Some good maintenance is required around the property. Staff were friendly and helpful
Stayed 6 nights in Apr 2024
Response from The Secret Villas Team on 29 Apr 2024
Hi Rob,Thank you for your feedback on your recent stay at The Secret Villas. We sincerely apologize that the pool and general maintenance of the property fell short of your expectations.We take all guest comments seriously, and your feedback is invaluable in helping us improve. We've already scheduled a thorough cleaning of the pool and will be addressing any maintenance issues around the property to ensure future guests have a flawless experience.We're glad to hear the staff were friendly and helpful. We strive to offer both exceptional service and a beautiful environment for our guests.We hope you'll consider giving The Secret Villas another chance in the future!Best regards,The Secret Villas Team

10/10 Excellent

sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, we will definitely be back. It’s in a great location too!
Stayed 4 nights in Jun 2022
Response from The Secret Villas Team on 28 Nov 2023
Dear Sarah,Thank you for your wonderful review of The Secret Villas in Seminyak, Bali. We are thrilled to hear that you had a great stay and will definitely be back. We appreciate you highlighting our excellent location.Your satisfaction is our ultimate goal. We hope to see you again soon!Sincerely,The Secret Villas Team

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Fabulous villa. Yoga’s breakfasts were fantastic. He is just the nicest guy in the world and nothing was too much trouble for him. He arranged our three trips out and also for Merry to come and cook us a Balinese meal one night which was just fabulous too. We weren’t sure how this would work but we chose from a menu which Yoga gave us and Merry came to the villa and cooked our meals. One of the best meals of the holiday and that is saying something ! A similar idea for breakfast was that we were given a menu one day and we chose what we wanted for the next day and what time we wanted our breakfast served and Yoga would make this for us. He is such an unassuming guy and so nice . He really makes the villa! The rooms were just perfect and just exactly as you see on the photos. Downside was it was a good 15 min walk to the beach through some footpaths which are still in the process of being made up. If you don’t mind dodging the JCB then it’s fine. Once on the beach, it’s heaven
Stayed 10 nights in Sep 2017
Dear Sheena, Wow! Sounds like you had an amazing time. Yoga does a great job and we are so pleased to hear that he added such help and enjoyment to your holiday. Thank you so much for letting us know how much you enjoyed this hidden gem, it is such a pleasure to hear. Kind Regards, Steve McKenzie The Secret Villas Management

6/10 Okay

Jodie, Melboourne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely Villa with a great butler
We checked in and had no T.V's working and no WIFI. My children went for a swim in our private pool and came out 10 minutes later with burnt skin. We asked them to check the chlorine and was told chlorine hadn't been added for 2 days so levels were fine. The adults tried the following day to swim and all had burnt skin so we asked for someone to come and check the pool. We went out for the day as we had no WIFI no T.V reception and no swimming pool and was hoping all would be checked and fixed on return. We were given a modem for our WIFI but nothing was done about pool. After a firm phone call asking for it to be fixed ASAP someone came the following morning to test. The pool had an acid in the water due to pool not being kept up to date with chemicals and needed 8 kgs of chemicals added to make it safe to swim. We could not swim in the pool until day 4 of our 5 day stay. The hotel did give us a pass to go to the Waterpark on day 3 so we could swim and cream for our burns.
Response from Steve on 8 Aug 2017
Dear Jodie, We are incredibly sorry to hear this was your experience with the pool. We are glad that Yoga was able to assist with cream and give passes to the water park. We hope you enjoyed it. We trust that you had a safe and happy trip home. Kind Regards, Steve McKenzie Samana Villa Management

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location is good, with good restaurants nearby.
Dear Nick, Great to hear you loved the location. Even though the Villa is in a lovely peaceful setting it is still so close to everything. Look forward to seeing you again in the future. Kind Regards, Steve McKenzie The Secret Villas Management