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"Nice room. "

"If I could give this hotel a million stars I would. Incredible staff, great food, perfect location to town, incredible mountain and water views."

"We were on the ground floor in a large room. Very basic but clean enough and it really was just a bed for the night! Breakfast was excellent. My daughter is Coeliac - I mentioned this when checking in and they had a tray overflowing with GF options ready for her, plus yoghurt etc that she was able to eat. Staff were friendly. We checked out in the morning but weren't heading to the airport until dinner time. They were happy to store bags for the day at no charge. Location fairly good. We were happy to do lots of walking! Bergamo is lovely! "

"Always a great stay & amazing staff!! Love staying. Here "

"We had a standard double room, which was clean and modern. Had obviously been renovated relatively recently, all the fixings and fittings in excellent condition. The lights all linked to touchscreens located throughout the room. Powered shutters on the windows and AC which was effective. Complimentary water in the fridge, tea and instant coffee. As a vegan, the options at the breakfast buffet were limited to fruit, cereal + soy milk, bread + jam, some hot mixed veg, and a couple of sweet cakes. Tea/coffee/juice. The vegan things were labelled so that was nice. Very easy to get around, bus stops just across the street to the train station, airport etc. Overall a very pleasant stay and we would happily recommend."

"Staff were friendly and helpful. Breakfast had reasonable choice for a small-ish breakfast area but ran out of sine things (we were down towards end of breakfast times though). Room was ok but looked into a roof that covered a lot of the window so could not really see out. A few bits looking tired and need attention although bathroom was clean and modern looking. Great location for Bergamo station and Citta Bassa and buses ho right past hotel to Citta Alta (although not too long a walk either). "

"Everything was really good and clean. We had requested for a cot, and it was available when we checked-in. The staff was very friendly as well"

"Excellent reception and restaurant staff. Fabulous extra large bed and the bus transfer was also a massive benefit with a friendly driver. Would recommend if you need to be close to the airport."

"Misleading information on Expedia website regarding the pool. The pool is in a spa that the hotel claims is separate and needs to be paid for and there is only a few hours in the afternoon that the pool can be used free of charge. The Expedia page suggest that there is normal pool acces, but there isn't and hotel staff don't care at all about rectifying this."