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Reviews of Casablanca Sayulita Hotel

3 out of 5
Casablanca Sayulita Hotel
79 Av. del Palmar, Sayulita, NAY

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

8.6/10

Cleanliness

9.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Maria

Travelled with group
Disliked: Room comfort
Stayed 2 nights in Oct 2020
Response from Octavio F on 27 Jan 2021
Hello Maria, Please let us know when did you stay with us since i can't find it in our records; maybe is about a different property? Or else please elaborate why you didn't like it, so we can improve and be the best we can. Thank you!

4/10 Poor

Bryan, Seattle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing hotel for the price. We were initially checked into our hotel, to find many of listed amenities were not actually included/working (TV, A/C,Safe). Further their included toiletries must only mean soap, as there was not shampoo or conditioner. The site lists 2 pools, yet one is a private pool only available to the Main-House suite. Privacy is a minimal for the balconies and windows. 3rd floor rooms are located right underneath a rooftop hot tub, which makes for unfathomably loud noise from the pumps, jets, drains, etc. all through the night as well as the noise associated with any people using the hot tub. We were relocated to the 2nd floor, where the hot tub noises were still loud, but manageable. The rooms are open air concept, so allows for bugs/critters to enter your room (which we were ok with). The big problem with the open air concept was noise at night from everywhere. The club down the street bumping music, the night guard talking on the phone at the entrance, people from other rooms, etc. Peace and quite is impossible here. Stained/ripped sheets, curtains, towels, blankets were the normal. Finding anything unstained was a pleasant surprise. Internet in the rooms was spotty, and generally only available from certain parts of the room. Staff was friendly though.
Stayed 8 nights in Dec 2020
Response from Octavio F on 11 Jan 2021
Hola Bryan, good day!! Im sorry to hear about your experience, we try to be as specific as possible... We feel our hotel is boutique and simple; according to Sayulita style and also if you address something with our staff we can surely fix it right away.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Octavio F on 12 Sept 2020
Hope you liked your stay ?

8/10 Good

Monique, Longmont, CO

Travelled with partner
Liked: Cleanliness, amenities
We liked the boutique feel of the small hotel. The grounds were beautiful. Loved the proximity to the beach- just steps outside your room and you could hear the waves crashing from your room. The staff was incredibly friendly and helpful throughout our stay. We didn't like the mattress, pillows, sheets and towels- very sub- standard.
Stayed 6 nights in Feb 2020
Response from Oc on 15 Feb 2020
Thanks you for visiting, we hope you come back soon :D

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Little Hide-away
Perfect spot right on the beach and away from main public beach. Everything is within walking distance which is great. Heated pool for cloudy days was perfect. We will definitely stay there again. Very private feel. The balconies with lots of good air flow. Only downside for us was that the beds are firm! Took us a couple days to get used to it.
Stayed 4 nights in Jan 2020
Response from Oc on 3 Feb 2020
Thank you, and we are very happy that you liked the place!! :D

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 8 nights in Jan 2020
Response from Octavio F. on 30 Jan 2020
Thank you

10/10 Excellent

Neeraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay!
Awesome place!!
Stayed 4 nights in Jan 2020
Response from Octavio F on 30 Jan 2020
Thank you!! :D

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Oc on 16 Dec 2019
Thank you for choosing Casablanca!! :D

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
The staff were amazing. Had a fabulous time. We will be back!
Stayed 2 nights in Dec 2019
Response from oc on 16 Dec 2019
Thank you for choosing Casablanca!! :D

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from octavio f on 8 Nov 2019
thank you for visiting..

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
This property is right on the beach and is well north of the surfers and local beach goers. Very nice staff and if available, secure parking behind a gate. 24/7 watch person at the gate as well. The landscaping is well maintained. Walkways swept and neat. Price was reasonable for the size and style of the room.
Stayed 4 nights in Oct 2019
Response from Octavio F. on 25 Oct 2019
Thank you!! :D

8/10 Good

Canadian, Victoria, BC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casablanca is in general a wonderful place to stay! Great pool, gorgeous landscaping, clean, friendly staff. Beachfront location excellent, away from downtown so more laid back (but NOT a long walk from downtown, Sayulita is not big). Nice restaurants close if you don't feel like walking a little longer to downtown. Rooms spacious, air-con works great, nice lounge area, kitchens, verandas. BUT NOTE: get a room that is NOT on the lowest ground floors!!! The first room we were in was a "Suite type C" and was on a ground floor. Lounge area in the "C" suites do not have actual windows or doors that close, just drapes. We were in Sayulita in August (rainy, humid, hot, mosquito-y season), and we could not use the lounge area because of the mosquitos! The bedrooms did have screened windows, air-con, locks. But for the amount we were paying I wanted to be able to sit in the lounge area, but couldn't. Also, ground floor rooms very dark and never really get much light at any time of day, so MAKE SURE to get a 2nd or 3rd story room. We did ask to be moved and had to get 2 rooms (two Suite type As since we were 2 adults, 2 teenage boys). We had to pay extra, but they did give us a "break". Much better! These rooms also had screened windows and front doors that lock (one caveat about security: veranda doors and windows do not lock so if that bothers you, this is not the place for you). There are safes for valuables, we had no issues. Great place overall but don't stay on the ground floor!
Stayed 7 nights in Aug 2019
Response from Octavio F on 22 Aug 2019
Thank you for visiting us in Casablanca, hope you come back in the near future... Cheers,.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Octavio., on 2 July 2019
Thank you for staying with us :D

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place. The only reason for less than a 5 star review would be minor maintenance and updating. But the location is great. The security guard was incredibly nice and overall I would recommend staying here. I surfed every morning and walked with a longboard to the main break which takes about 10 minutes. You are a little further from town than some locations but there are a few restaurants close and downtown is 10 minutes by foot.
Stayed 4 nights in Jun 2019
Response from Octavio,. on 25 June 2019
Thank you so much for taking the time to write a review, hope you come back in the future :P

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
We had two rooms and they were very clean and comfortable. The service was great, every member of the staff was very nice and helpful.
Stayed 7 nights in Jun 2019
Response from Octavio on 19 June 2019
Thank you very much for choosing Casablanca, sure hope you come back in the near future :D

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter location on north end of beach. Beach umbrellas and lounge chairs on the beach. Nice pool, lovely hibiscus and pathos line the paths, nice room with two private balconies in the palms.
Stayed 6 nights in Apr 2019
Response from Octavio on 27 Apr 2019
Thank you for staying with us, and sure hope you come back some time soon :D Cheers,.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Casablanca Sayulita Hotel on 19 Apr 2019
Thank you very much for choosing us for your stay and sure hope you come back any time soon... Cheers,.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront luxury with a pool & jacuzzi
A lovely hotel, the perfect distance from the main action of the town. Close enough to reach plenty of activity within an easy stroll along the road or the beach, but far enough away to feel much more peaceful. The rooftop jacuzzi is a great touch. The bed and linens were supremely comfortable, and everything was spotless. Would definitely stay here again!
Stayed 2 nights in Jan 2019
Response from Octavio., on 31 Jan 2019
Hola Maureen, thank you for staying with us, and for taking the time to write your review... We really appreciate it and hope to see you back soon!! Cheers.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es magnífico. Buenas instalaciones, gran comodidad. El staff muy agradable.
Stayed 2 nights in Oct 2020
Response from Octavio F on 12 Dec 2020
Thank you !!

10/10 Excellent

ANA LAURA

Travelled with family
Liked: Cleanliness, room comfort
Excelente
Excelente servicio, estuvimos muy agusto, las instalaciones muy limpias y las albercas también estaban super limpias, los trabajadores son super amables. En general yo si regreso.
Stayed 4 nights in Nov 2020
Response from Octavio F on 23 Nov 2020
Muchas Gracias Ana Laura, te esperamos cuando gustes!! :D

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2020
Response from Octavio F on 14 Oct 2020
Thanks for visiting

8/10 Good

Mirna, Ensenada BC

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Un lugar muy limpió, bonita ambientación, Excelente atención de los empleados solo requiere Poner ventanas el área de la cocineta, cuando llueve se mete el agua
Stayed 1 night in Sep 2020
Response from Octavio F on 19 Sept 2020
Gracias Mirna, si hubo unas lluvias demasiado fuertes durante tu estancia, una disculpa pues regularmente la palapa del balcón y ventana es suficiente... Esperamos tu pronto regreso...

10/10 Excellent

Eduardo

Stayed 1 night in Aug 2020
Response from Octavio F on 17 Aug 2020
Thank you for visiting our hotel, and sure hope to see you back soon!!

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hace falta un restaurante. El resto me encanto! Servicio, limpieza y las habitaciones divinas.
Stayed 3 nights in Jan 2020
Response from Octacio F. on 8 Jan 2020
Gracias, te esperamos pronto !! :D

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Octavio F on 4 Nov 2019
Thank you

10/10 Excellent

Ma Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Octavio F on 14 Oct 2019
Thank you for visiting us in Casablanca!! :D

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Octavio F on 23 Sept 2019
Thank you!!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Muy amable el personal, las instalaciones son de buena calidad, lo único es que si les falta algo de limpieza en algunas áreas
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado, muy aseado, amable atención, hermosa playa
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está mu agradable en una zona tranquila la playa y la cuesta del sol excelente, me gustaría regresar!!!!
Stayed 3 nights in Jun 2019

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible
Stayed 4 nights in Apr 2019
Response from Octavio on 3 May 2019
Thank you!! :D