Exterior
Check availability

Reviews of Best Western Grand Victorian Inn

3 out of 5
Best Western Grand Victorian Inn
255 Spring St, Sayre, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 1002 reviews" "
Rating 8 - Good. 351 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is great if you’re just looking for a bed ! Sliding glass door didn’t have a lock on it ! Pool was good ! Breakfast was ok . There is a bar on property which has food and also a dandy’s right across the street ! Staff was friendly
Stayed 1 night in May 2024
Response from Mark Walmsley General Manager on 22 May 2024
Sherry, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. Sorry to hear about the confusion with our balcony doors. All of our doors have security bars on the back of the door.

2/10 Terrible

Ronald

Travelled with family
They overcharged my Amex card one nights stay without my authorization and homeless people wandering in and out of parking lot, no nighttime security
Stayed 3 nights in May 2024
Response from Mark Walmsley General Manager on 17 May 2024
Ron, Thank you for choosing us for your stay. We apologized and refunded the billing mistake for you. Unfortunately a mistake was made. As far as homeless people on our property in the parking lot we have seen a few pass by but by no means do we have a homeless problem and we have security systems throughout our hotel.

8/10 Good

in

Liked: Cleanliness, staff & service, property conditions & facilities
Not well maintained in front of the hotel.
Stayed 1 night in May 2024
Response from Mark Walmsley General Manager on 17 May 2024
in, Thank you for choosing us for your stay. We value your feedback and appreciate you taking the time to leave us a review. We are currently working on the landscaping here at the hotel unfortunately the weather has slowed us down a bit.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Mark Walmsley General Manager on 17 May 2024
Julie, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review we look forward to seeing you for future stays.

8/10 Good

Anatoli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mark Walmsley General Manager on 17 May 2024
Anatoli, Thank you for choosing us for your stay. We value your feedback and appreciate you taking the time to leave us a review we hope to see you again for future stays.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, would come again.
Stayed 2 nights in May 2024
Response from Mark Walmsley General Manager on 14 May 2024
Michael, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We look forward to seeing you again for future stays.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room
Stayed 1 night in May 2024
Response from Mark Walmsley General Manager on 11 May 2024
James, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed our clean rooms and we look forward to seeing you again for future stays.

6/10 Okay

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was conveniently located and in very good condition. Good price.
Stayed 1 night in May 2024
Response from Mark Walmsley General Manager on 8 May 2024
Gerard, Thank you for choosing us for your recent stay. We are happy to hear your experience with us was a positive one. We hope to see you again for future stays.

4/10 Poor

Michele E

Liked: Cleanliness, staff & service
There is a bar inside the lobby. The cigarette smoke permeates up through the loft over looking the bar on the second floor. Also, they allow pets in some rooms. The urine smell is strong as you move further down the hallway. Once I entered the room it was worse. I was in a pet room. Once I told the front desk about it, they sent someone to spray the carpet, thoroughly. I was satisfied with their response.
Stayed 1 night in Apr 2024
Response from Mark Walmsley General Manager on 30 Apr 2024
Michele, Thank you for choosing us for your recent stay. We are sorry to hear you had issues with your stay. Unfortunately we had a wedding here during your stay and we had people out front smoking. We asked them numerous times to please move down but they kept coming back. We hope you will try us again so we can show you the stay experience you were looking for.

2/10 Terrible

georgie

Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service
Druken people, fights in hallway,loud people outside till 2:30 in the morning, doors slamming till 4 in the morning, two calls to the front desk with no help, my husband had to go outside our room in his underwear to break up a fight!!!
Stayed 1 night in Apr 2024
Response from Mark Walmsley General Manager on 23 Apr 2024
Georgie, As stated in your other two reviews you left we apologize for the issues with your stay.

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Mark Walmsley General Manager on 17 May 2024
David, Thank you for choosing us for your recent stay. We value your feedback and use it to improve future guest stays. We look forward to seeing you again for future stays.

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the hospital where i was taking a course. Good food options within a couple of miles.
Stayed 2 nights in Apr 2024
Response from Mark Walmsley General Manager on 17 Apr 2024
Barbara, Thank you for choosing us for your recent stay. We value your feedback. We are happy to hear you found our location convenient for your needs. We hope to see you again for any future stays.

10/10 Excellent

Candace

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice and very caring! The location was convenient and overall a nice place to stay!
Stayed 2 nights in Apr 2024
Response from Mark Walmsley General Manager on 12 Apr 2024
Candace, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review. We look forward to seeing you again for future stays.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The hotel is a bit older not horrible but the doors are thin and you always hear talking in the halls. The breakfast was okay but it was the same thing everyday. Again not horrible but the difference in my opinion from a 4 to a 5star property.
Stayed 3 nights in Apr 2024
Response from Mark Walmsley General Manager on 10 Apr 2024
Benjamin, Thank you for choosing The Best Western in Sayre Pa. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark Walmsley General Manager on 9 Apr 2024
James, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We look forward to seeing you again for future stays.

8/10 Good

georgie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We did not get the room we booked, room smelled musky, and we found a piece of broken glass on the floor. no coffee or hot water available (like other hotels). It needs to be updated and some extra for the customers (hot coffee and water should be easy)
Stayed 1 night in Apr 2024
Response from Mark Walmsley General Manager on 8 Apr 2024
Georgie, Thank you for choosing us for your recent stay. I'm not sure what you mean by you didn't get the room you booked. We always issue the room type you request and if not available we will try to upgrade when possible. As far as hot water and coffee we have coffee in every guest room and have coffee packs available to our guests if they run out. I hope you enjoyed the rest of your stay and hope to see you again for future stays.

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bare minimum of everything. Fewer towels than people in reservation. No instructions for tv no channel guide for idiosyncratic system. Cheap experience out of synch with other similar priced options.
Stayed 1 night in Apr 2024
Response from Mark Walmsley General Manager on 4 Apr 2024
Scott, Thank you for choosing us for your recent stay. Sorry to hear you had issues with your room. Our tv's all have a digital guide on the first channel in the line up. I wish you would have asked we could have rectified that. As far as not as many towels as in the reservation i am not sure what you mean by that. We wish you the best with any future hotel stays you may have.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We were satisfied with our 3 night stay. Beds were comfortable and clean rooms.
Stayed 3 nights in Mar 2024
Response from Mark Walmsley General Manager on 3 Apr 2024
Robert, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a review. We look forward to seeing you return for future stays.

2/10 Terrible

Chamai

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night staff was very rude and obnoxious.
Stayed 1 night in Mar 2024
Response from Mark Walmsley General Manager on 29 Mar 2024
Chamai, Thank you for choosing us for your recent stay. I apologize for the inconvenience with your stay. Iam not sure what happen but I am looking into the situation we want our guests to be comfortable and happy. We hope you will give us another chance to show you the stay experience you were looking for.

8/10 Good

Lillian

Business traveller, Travelled with pets
Liked: Staff & service, amenities
The place was clean, the staff was wonderful. The bed was uncomfortable
Stayed 1 night in Mar 2024
Response from Mark Walmsley General Manager on 26 Mar 2024
Lillian, Thank you for choosing us for your recent stay. We value your feedback. We hope to see you back again for future stays.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mark Walmsley General Manager on 26 Mar 2024
Jen, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review. We hope to see you again for many future stays.

10/10 Excellent

Joshua, Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Mark Walmsley General Manager on 17 Apr 2024
Joshua, Thank you for choosing us for your recent stay and taking the time to leave us a great review. We hope to see you again for future stays.

4/10 Poor

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Very outdated and I got a room with a balcony because I have a child who has panic attacks and needs fresh air from time to time in a hurry and the door was nearly impossible to open
Stayed 1 night in Feb 2024
Response from Mark Walmsley General Manager on 21 Feb 2024
Jason, Thank you for choosing us for your recent stay. We are sorry to hear you had an issue with your balcony door. If I had known we could have definitely changed your room. We hope you will try us again for future stays.

8/10 Good

tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mark Walmsley General Manager on 14 Feb 2024
Tim, Thank you for choosing us for your recent stay. We value your feedback and hope to see you again for future stays.

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Mark Walmsley General Manager on 12 Feb 2024
Jackson, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review. We are happy to hear you enjoyed your stay. We look forward to seeing you for future stays.

10/10 Excellent

georgie

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and bring your pet, they love pets!!!
Stayed 1 night in Feb 2024
Response from Mark Walmsley General Manager on 6 Feb 2024
Georgie, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. And yes we do enjoy seeing our four legged travelers. We look forward to seeing you both again for future stays.

8/10 Good

CHELSEA

Stayed 1 night in Feb 2024
Response from Mark Walmsley General Manager on 17 Apr 2024
Chelsea, Thank you for choosing us for your stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mark Walmsley General Manager on 1 Feb 2024
Andrew, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

8/10 Good

tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i only have one issue with my stay, and it was the charge for the incidentals, i have had issues in the past with other hotels getting the incidentals money back, i stay at this particular hotel several times a year, and this is the first time i have paid this fee
Stayed 1 night in Jan 2024
Response from Mark Walmsley General Manager on 15 Jan 2024
Tim, Thank you for choosing us for you recent stay. We value your feedback and appreciate you leaving a review. Unfortunately we have to do a incidentals hold when you book third party but its only a hold not a charge. We hope to see you again for future stays.

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark Walmsley General Manager on 15 Jan 2024
Darrell, Thank you for choosing us for your recent stay. We value your feedback and thank you for leaving us a great review. We look forward to seeing you for future stays.

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Jeff, Thank you for choosing us for your recent stay. We value your feedback and use it to improve future guest stays. We hope to see you again for future stays.

10/10 Excellent

Melissa M, Endicott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark Walmsley General Manager on 28 Dec 2023
Melissa, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time and leaving us a review. We hope to see you again for future stays.

4/10 Poor

Bob

Stayed 1 night in Dec 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Bob, Thank you for choosing us for your recent stay.

2/10 Terrible

Cassie

Disliked: Cleanliness, amenities, property conditions & facilities
The curtain for the hot tub to be able to take an actual shower was broken so you couldnt properly shut the curtain there was mold growing on the vents above the hot tub and the bed protector that’s supposed to be zipped up around the mattress wasn’t even fully on the bed or zipped shut. Heat in the room was cold and didn’t properly heat the room.
Stayed 2 nights in Dec 2023
Response from Mark Walmsley General Manager on 18 Dec 2023
Cassie, Thank you for choosing us for your recent stay. We are sorry to hear you had issues with your stay. We hope you will try us again so we can give you the stay experience you were looking for.

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi didn't work. Had to use my phone instead of laptop. Holiday Party below me was audible in my room, although they did break it up at 10pm. Also the bar tender was overwrought with just a few people in there and closed the bar way early!
Stayed 1 night in Dec 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Scott, Thank you for choosing us for your recent stay. Sorry to hear about the issues with your stay. We hope you will stay with us again so we can provide the stay experience you were looking for.

6/10 Okay

Tracy

Business traveller
Liked: Staff & service
Friendly and helpful staff. It's a pet friendly facility, which I'm not opposed to, but there needs to be a more rigorous cleaning cycle for pet rooms. My first room wreaked of dog urine. They moved me with no issue.
Stayed 2 nights in Dec 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Tracy, Thank you for choosing us for your recent stay We value your feedback and hope to see you again for future stays.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous desk clerks. Room was very nice and clean. Some guidance would be helpful with the TV - ie. where to find the channel guide and/or a printed list of the stations avaiable.
Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
David, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review and look forward to seeing you again for future stays.

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, large rooms, free breakfast and clean. Perfect midway stop to NYC from Ontario!
Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Dianna, Thank you for choosing us for your recent stay. We are happy to hear you find us a convenient location. We hope to see you again as your next stop over.

8/10 Good

Clark

Stayed 2 nights in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Thank you for choosing us for your stay. We value your feedback and look forward to seeing you again for future stays.

8/10 Good

Denae

Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Denae, Thank you for choosing us for your recent stay. We look forward to seeing you for any future travel needs.

10/10 Excellent

Kelley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of very nice upgrades and changes
Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Kelley, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed your time with us. We hope to see you again for future stays.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every Fall while we hunt in NY. Rooms and staff always great. Restaurant wasn't open Saturday and bar closed before 8pm, but we found nearby alternatives.
Stayed 2 nights in Nov 2023
Response from Mark Walmsley General Manager on 21 Nov 2023
Joseph, Thank you for choosing us for your stays every year. We appreciate the feedback and thank you for taking the time to leave us a review. Best of luck this season.....See you again next year.

10/10 Excellent

Molly

Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Molly, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a great review. We look forward to seeing you for any future travel needs.

8/10 Good

Bethanne

Travelled with family
Stayed 2 nights in Nov 2023
Response from Mark Walmsley General Manager on 18 Nov 2023
Bethanne, Thank you for choosing us for your recent stay. We value your feedback. We hope to see you again for any future travel needs.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 16 Nov 2023
William, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed your stay with us and hope to see you again for future stays.

8/10 Good

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities
Wi-Fi needs to be updated or upgraded. Very weak signal in room. A bit better in breakfast area.
Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
LaDonna, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review and look forward to seeing you again for future stays.

6/10 Okay

Alexander

Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 2 Jan 2024
Alexander, Thank you for choosing us for your recent stay. We look forward to seeing you again for future stays.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Nov 2023
Response from Mark Walmsley General Manager on 12 Nov 2023
Thank you for choosing us for your recent stay and taking the time to leave us a great review. We look forward to seeing you for future stays.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mark Walmsley General Manager on 8 Nov 2023
Kristina, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

8/10 Good

Debra

Travelled with family
Stayed 2 nights in Nov 2023
Response from Mark Walmsley General Manager on 7 Nov 2023
Debra, Thank you for choosing us for your recent stay and taking the time to leave us a review. We value our guest feedback. We hope to see you again for future stays.