International cuisine

Reviews of ibis budget Sp Frei Caneca

2.5 out of 5
ibis budget Sp Frei Caneca
Rua Frei Caneca 826, São Paulo

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1001 reviews" "
Rating 8 - Good. 382 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

6/10 Okay

Lino

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

glen

Stayed 1 night in Dec 2022
Response from Ibis Budget São Paulo Frei Caneca on 6 Jan 2023
Olá senhor(a), obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente, Equipe Ibis Budget São Paulo Frei Caneca.

10/10 Excellent

Edilson

Stayed 1 night in Jul 2022

10/10 Excellent

Jose

Stayed 1 night in Mar 2022
Response from Equipe ibis budget Frei Caneca on 16 Apr 2022
Olá José! Agradecemos por avaliar nosso hotel. Sua opinião é muito importante para nós para que possamos buscar a melhoria contínua de nossa infraestrutura, serviço e atendimento. Na expectativa de recebe-lo novamente, queira aceitar os nossos melhores cumprimentos.

2/10 Terrible

Fernanda

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Olha a limpeza tive que solicitar 3 vezes ,decepcionante.as funcionarias da recepcao sao super sem educacao.Paguei cafe da manha e disseram que naun teve direito. cheio de trukes. A localizacao e otima. quarto muito pequeno.
Stayed 1 night in Mar 2022

4/10 Poor

Fernanda

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room is to small,the front desk stuff are horrible and rude people,the rest are great. the location is great.
Stayed 1 night in Mar 2022
Response from Atenciosamente, Equipe ibis budget Frei Caneca on 22 Mar 2022
Prezada Fernanda, Os hoteis ibis budget são de categoria super econômica. Para melhor atendê-lo a rede ibis possui mais duas marcas: ibis (bandeira vermelha) e ibis styles. Neles os quartos são maiores e possuem frigobar, telefone e cofre. Para saber de maiores detalhes sobre as acomodações, orientamos que acesse o site oficial da rede ibis. Esperamos ter lhe ajudado.

6/10 Okay

Roland

Liked: Staff & service
Disliked: Amenities
To Basic. Bad mattress (super cheap)
Stayed 3 nights in Feb 2022
Response from Equipe ibis budget Frei Caneca on 23 Feb 2022
Hello Roland! We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Ibis Budget hotels always aim to provide the best quality of service during their stays; therefore, your opinion is fundamental to us. Looking forward to welcoming you again, please accept our best regards.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Equipe ibis budget Frei Caneca on 6 Oct 2021
Prezado hóspede, Agradecemos por avaliar nosso hotel. Na expectativa de recebe-lo novamente, queira aceitar os nossos melhores cumprimentos.

10/10 Excellent

ANA FLAVIA VEIGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 3 nights in Sep 2021
Response from Equipe ibis budget Frei Caneca on 20 Sept 2021
Olá Ana Flávia! Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Prioritize Ibis at Paulista for business trips
Installations are simple but fair for the price. Room service has to be asked for, which in my opinion is a positive. Negatives are that some people use this location as a brothel (probably because of the cheap rate). I would prioritize staying on the one at Paulista for business or family trips. During my one business week stay there were loud sex noises coming from a nearby room until 4/5 am.
Stayed 5 nights in Aug 2021
Response from Equipe ibis budget Frei Caneca on 20 Sept 2021
Dear Guest, Thanks for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedback like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not been successful. If you give us the chance to regain your trust, I can guarantee that we will do our best to make your stay as good as that of many guests who appreciate our hotel.

8/10 Good

Claudio

Stayed 1 night in Jul 2021
Response from Vanessa Guedes on 7 July 2021
Prezado Claudio, Esperamos que esteja bem! Muito obrigada pelo seu feedback referente sua hospedagem no Ibis Budget Frei Caneca. Ficamos muito felizes por termos correspondido às suas expectativas. Esteja certo de que não deixaremos de compartilhar sua opinião com nossa equipe, pois a satisfação de nossos clientes é nossa maior recompensa. Esperamos ter a oportunidade de lhe servir novamente em um futuro próximo. Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice in a budget hotel, clean good location. Helpful and polite crew. Very good price-benefit.
Stayed 1 night in Feb 2021
Response from Vanessa Guedes on 14 Mar 2021
Hello, We very much appreciate your comments regarding your stay at the ibis budget SP Frei Caneca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Guedes General Manager

10/10 Excellent

Anne Gracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2021
Response from Vanessa Guedes on 13 Feb 2021
Prezada Anne, Muito obrigada por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional por isso pedimos desculpas por não termos correpondido suas expectativas. Esperamos ter a chance de reconquistar sua confiança em uma futura oportunidade. Atenciosamente, Vanessa Guedes Gerente Geral

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo escolha, sempre.
O Íbis sempre é uma ótima opção. Preço justo, serviço bom e sabe-se o que vai encontrar. Sempre que posso, fico no Íbis e nunca me arrependi.
Stayed 3 nights in Dec 2020
Response from Vanessa Guedes on 30 Dec 2020
Prezado Erik Muito obrigada por compartilhar sua opinião sobre sua hospedagem no Ibis Budget SP Frei Caneca e também pela sua fidelidade à marca! :) Ficamos muito felizes ao recebermos seus comentários. Não deixaremos de compartilhar com nossa equipe, pois a satisfação dos clientes é nossa maior recompensa. Esperamos ter a oportunidade de lhe atender novamente em um futuro próximo. Atenciosamente,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood stay
Good place to stay, near Sirio Libanes hospital. Small rooms following Ibis pattern. At this time, there are some staff restrictions inside the hotel
Stayed 3 nights in Nov 2020
Response from Vanessa Guedes on 17 Nov 2020
Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget SP Frei Caneca. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For safety reasons and in order to minimize the contact with the guest and the employee we are not entering the guest rooms everyday. However, we offer some alternatives to our clients during their stay in order to meet their expectations and offer a great stay. We hope that you will give us the opportunity to serve you again in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 5 nights in Oct 2020
Response from Vanessa Guedes on 17 Nov 2020
Olá, Muito obrigada pelo seu comentário e avaliação sobre sua estada no ibis budget SP Frei Caneca. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. Esperamos ter a oportunidade de lhe atender novamente em um futuro breve! Atenciosamente,

8/10 Good

DANIELARAUJO, Cuiabá

Liked: Cleanliness, staff & service, property conditions & facilities
The area is very loud at night especially during weekends. On sundays taxis and app drivers struggle to get to the hotel because of a Main Street nearby that is closed all day.
Stayed 3 nights in Mar 2020

10/10 Excellent

Anthony, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean and convenient. Great location! Will definitely be back
Stayed 1 night in Feb 2020
Response from Jean Pierre Jospin on 9 Mar 2020
Muito obrigado por seus comentários. No ibis Budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo, por isso, com os seus comentários, poderemos aperfeiçoar nossos serviços para garantir experiências cada vez melhores em nossos hotéis! Agradecemos por escolher o ibis budget Frei Caneca.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Jean Pierre on 31 Jan 2020
Muito obrigado por sua avaliação. No ibis Budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo. Ficamos muito felizes em saber que alcançamos nosso objetivo que é a satisfação dos nossos hospedes. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Agradecemos por escolher o ibis budget Frei Caneca.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel that is close to Paulista Ave. and lots or restaurants close by.
Stayed 2 nights in Jan 2020
Response from Jean Pierre on 20 Jan 2020
Thanks for your comments.                                                                                                                                                                                             At ibis Budget, we try to offer the essentials of comfort and practicality at a fair price. We are very happy to know that we have achieved our goal which is the satisfaction of our guests. We thank you again for letting us know about your experience and hope that your next visit will be as enjoyable as the previous one.

10/10 Excellent

Glayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for a short stay
very good location, good internet, good breakfast, good personal
Stayed 1 night in Jan 2020
Response from Jean Pierre on 20 Jan 2020
Thanks for your comments.                                                                                                                                                                                             At ibis Budget, we try to offer the essentials of comfort and practicality at a fair price. We are very happy to know that we have achieved our goal which is the satisfaction of our guests. We thank you again for letting us know about your experience and hope that your next visit will be as enjoyable as the previous one.

10/10 Excellent

Jullianna, Chile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, exactly what you expect from an Ibis budget. Staff was really nice and friendly, breakfast was good! Would come back
Stayed 3 nights in Jan 2020
Response from Jean Pierre on 20 Jan 2020
Thanks for your comments.                                                                                                                                                                                             At ibis Budget, we try to offer the essentials of comfort and practicality at a fair price. We are very happy to know that we have achieved our goal which is the satisfaction of our guests. We thank you again for letting us know about your experience and hope that your next visit will be as enjoyable as the previous one.

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jean Pierre on 20 Jan 2020
Muito obrigado por sua avaliação. No ibis Budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo. Ficamos muito felizes em saber que alcançamos nosso objetivo que é a satisfação dos nossos hospedes. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Agradecemos por escolher o ibis budget Frei Caneca.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jean Pierre on 20 Jan 2020
Muito obrigado por sua avaliação. No ibis Budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo. Ficamos muito felizes em saber que alcançamos nosso objetivo que é a satisfação dos nossos hospedes. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Agradecemos por escolher o ibis budget Frei Caneca.

6/10 Okay

luis

Disliked: Room comfort
Basic hotel / Less than basic service
Very good Location HotEl is very basic No frills at all
Stayed 3 nights in Dec 2019
Response from Jean Pierre on 20 Jan 2020
Thanks for your comments.                                                                                                                                                                                             At ibis Budget, we try to offer the essentials of comfort and practicality at a fair price. We are very happy to know that we have achieved our goal which is the satisfaction of our guests. We thank you again for letting us know about your experience and hope that your next visit will be as enjoyable as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Jean Pierre on 20 Jan 2020
Agradecemos seu tempo para nos avaliar no seguimento da sua estada no Ibis Budget Frei Caneca. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis Budget desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Queira aceitar os nossos melhores cumprimentos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities around. Very friendly and helpful staff. Its a basic hotel but still had its comfort.
Stayed 2 nights in Nov 2019
Response from Gerente Geral on 17 Nov 2019
Muito obrigado por seus comentários. No ibis budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo, por isso, com os seus comentários, poderemos aperfeiçoar nossos serviços para garantir experiências cada vez melhores em nossos hotéis! Agradecemos por escolher o ibis budget Frei Caneca.

8/10 Good

Caio Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

jose, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation , good place to stay. Enjoyed.
Stayed 2 nights in Feb 2019
Response from Jean Pierre on 13 Apr 2019
Thank you very much for your response to our satisfaction survey. At ibis budget, we strive to offer you the essentials of comfort and practicality at a fair price, so with your comments we can perfect our services to ensure better and better experiences in our hotels! Thank you for choosing the ibis budget Frei Caneca.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Gerentel Geral on 13 Jan 2019
Muito obrigado por seus comentários. No ibis Budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo, por isso, com os seus comentários, poderemos aperfeiçoar nossos serviços para garantir experiências cada vez melhores em nossos hotéis! Agradecemos por escolher o ibis budget Frei Caneca.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Gerente Geral on 5 Jan 2019
Muito obrigado por sua avaliação. No ibis Budget procuramos oferecer o essencial do conforto e da praticidade por um preço justo. Ficamos muito felizes em saber que alcançamos nosso objetivo que é a satisfação dos nossos hospedes. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in pleasant location
I highly recommend staying at Ibis Budget on Frei Caneca, one of the most exciting streets in São Paulo. Very close to a good shopping malls, some of the best movie theatres in the city, and it offers a tasty and varied breakfast. Five stars!
Stayed 4 nights in Dec 2018
Response from General Manager on 21 Dec 2018
Thanks for your comments.                                                                                                                                                                                 At ibis Budget, we try to offer the essentials of comfort and practicality at a fair price. We are very happy to know that we have achieved our goal which is the satisfaction of our guests. We thank you again for letting us know about your experience and hope that your next visit will be as enjoyable as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good for the value. Dont expect too much about luxury cause its budget as it says.
Stayed 1 night in Oct 2018
Response from General Manager on 1 Nov 2018
Thanks for your comments. At ibis Budget, we try to offer the essentials of comfort and practicality at a fair price. We are very happy to know that we have achieved our goal which is the satisfaction of our guests. We thank you again for letting us know about your experience and hope that your next visit will be as enjoyable as the previous one.

8/10 Good

Chinh

A good budget hotel
Friendly staff. Good location. Simple, no frills, smaller room and clean. Cannot complain for a budget hotel. Just have to remember to bring a complete toiletries. ;)
Stayed 1 night in Sep 2018
Response from General Manager on 3 Sept 2018
Thanks for your comments. At ibis Budget, we strive to offer you the essentials of comfort and practicality at a fair price, so with your comments we can perfect our services to ensure better and better experiences in our hotels!

10/10 Excellent

MAGALI F L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfeita!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impecável
Stayed 5 nights in Apr 2024

8/10 Good

Cleverson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para o objetivo da viagem foi ótimo. Atendeu bem
Stayed 1 night in Feb 2024

10/10 Excellent

amauri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Renata

Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Dayane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo benefício. Bom hotel de passagem. Recepção, quarto e banheiro limpos e arrumados. Atendeu muito bem o desejado. Viagem com criança pequena, todos muito gentis.
Stayed 1 night in Jan 2024

10/10 Excellent

RODRIGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo-benefício!!
Novo, limpo, moderno e funcional! Quarto relativamente pequeno, mas com o que precisamos: ar condicionado, chuveiro, vaso sanitário e uma cama minimamente confortável. Ainda conta com uma mesinha e cadeira para um home office. As acomodações poderiam contar com um frigobar, mas na recepção tem uma mini loja de conveniência. Na rua do hotel, a poucos metros, tem um mercado Extra e poucos metros depois, está o Shopping Frei Caneca. Acomodacao com ótimo custo-benefício!!
Stayed 2 nights in Jan 2024

8/10 Good

ALEXANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável
Stayed 2 nights in Jan 2024

6/10 Okay

hebert susumu

Liked: Cleanliness
Disliked: Room comfort
Barulho de agua correndo pelo cano atrapalhou dormir.
Stayed 1 night in Jan 2024

10/10 Excellent

Wellington Willian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023