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Reviews of Comfort Hotel Sao Caetano

3 out of 5
Comfort Hotel Sao Caetano
Alameda Terra Cota 250, Torre 2, Sao Caetano do Sul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 211 out of 359 reviews" "
Rating 8 - Good. 106 out of 359 reviews" "
Rating 6 - Okay. 26 out of 359 reviews" "
Rating 4 - Poor. 9 out of 359 reviews" "
Rating 2 - Terrible. 7 out of 359 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rangelico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my fourth time staying at this hotel - the bathroom sink always clogged, the vent in the bathroom never worked, all four times. The shampoo, the conditioner and hand soap containers are ridiculous hard to pump and use them- you guys must change those pump containers- Everything else was great!
Stayed 13 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean and modern. No issues.
Stayed 1 night in Dec 2023

10/10 Excellent

Mykal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Davidson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rita

Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

JOSE

Stayed 4 nights in Jun 2023

6/10 Okay

JOSE

Liked: Cleanliness, staff & service
Bad breakfast and cleanliness in the rooms
Stayed 13 nights in Jun 2023

4/10 Poor

Aline

Travelled with partner
Disliked: Cleanliness, amenities
For 1 or 2 nights is an “ok” hotel to stay. I stayed for 13 nights, we discussed many times about the cleaning, the gym is not at the Comfort hotel side, is in the Quality hotel next to them. Early check-in was not available, was given a room with a very dirty shower and no view. Then after complaining they offered to move us to another room with city view, a little bigger but still not good shower. After discussing with the hotel they started to change bed sheets every day and the cleaning improved a little. The hotel offered 1 night discount to apologize for the inconvenience. But it’s not a hotel that I will consider stay in the future. Very expensive laundry fees as well. Breakfast is included until 10am on week days and 10:30am on weekends.
Stayed 13 nights in Feb 2023

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overprice, but everything else is great
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Victor Hugo Arêas on 18 Mar 2021
Olá. Sr./Sra. hóspede, Primeiramente gostaria de agradecer por haver disponibilizado parte do seu tempo para nos avaliar no Expedia. Em nome da equipe do Comfort Hotel São Caetano do Sul lhe agradeço novamente e espero em breve poder recebê-lo novamente em nosso empreendimento para uma experiência ainda melhor!

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2020

10/10 Excellent

Fayez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and comfortable
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Nov 2019
Response from Victor Hugo Arêas on 15 Dec 2019
Olá. Sr./Sra. hóspede, Primeiramente gostaria de agradecer por haver disponibilizado parte do seu tempo para nos avaliar no Hotels.com Fiquei muito contente em perceber que conseguimos atingir nosso principal objetivo, de lhe oferecer atendimento e serviços de excelência. Em nome da equipe do Comfort Hotel São Caetano do Sul lhe agradeço novamente e espero em breve poder recebê-la (o) novamente em nosso empreendimento para uma experiência ainda melhor! Atenciosamente,

8/10 Good

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not fancy but very comfortable. Location is great, across the Shopping center, Quiet and very pleasant place, I do recommend it.
Stayed 10 nights in Oct 2019
Response from Victor Hugo Arêas on 14 Nov 2019
Dear Ms. Silvana, Thank you for taking the time to complete our evaluation form. I am very happy to see that we have achieved our principal objective of maintaining your satisfaction with our services. We hope that you do not hesitate to contribute your opinion in your next visit as well. It is only through the honest feedback from guests such as yourself that we can meet or exceed your expectations. Again, thank you in the name of the Comfort Hotel São Caetano do Sul and hope to receive you in our property again in the near future! Best Regards,

8/10 Good

Jingyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Help needed
The hotel is new and nice. I just need to check out 2days earlier,and informed hotel.com 2 days ahead. I am still waiting the cancellation confirm.
Stayed 1 night in Jul 2019
Response from Kelly Mello on 28 July 2019
Hi Mr. Jingyl, Thank you for giving us some time to give us your opinion about our services. We were very happy with your positive feedback about our hotel and services. On behalf of the staff of the Comfort Hotel São Caetano I thank you once again and hope you continue to stay at our hotel. Regards, Kelly Mello

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
This stay was very enjoyable! The hotel is brand new. The staff was very helpful and friendly. The room is very clean and comfortable. The mattress is a little on the firm side. The breakfast bar was very nice. What you see in the photos is pretty accurate when it comes to the selection. The coffee was VERY good! When I booked this stay, I read that there would be valet parking. When I arrived, no one really explained how the valet parking works. To be fair, I didn't ask. Having never been anywhere in the United States that offers it, I had no idea. I assumed it was a complimentary feature that the hotel offers. That's not the case. There's a small booth near the door operated by a valet parking company working in cooperation with the hotel. It wasn't until I checked out that I was told that I owed money to the valet company for the 14 days of valet parking. Per this site's review rules, I can't say how much it was. But it was a great deal, considering that there's very little on-street parking. The valet parks your car in a parking garage on the same street as the hotel. I can't say with total certainty, but usually, a business like this in Brazil has an on-duty attendant at the entrance to the garage for that added level of security. There is a brand-new shopping mall next to this hotel with an extensive food court. The electrical outlets in the room are all 220. I was able to plug in my iPhone and iPad with no problem. Be aware before plugging-in!
Stayed 13 nights in Jan 2019
Response from Kelly Mello on 17 Jan 2019
Hello Mr. Mark, Thank you for giving us some time to give us your opinion about our services. We were very happy with your positive feedback about our hotel and services. On behalf of the staff of the Comfort Hotel São Caetano I thank you once again and hope you continue to stay at our hotel. Regards, Kelly Mello Guest Relation Supervisor

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from Kelly Mello on 19 Aug 2018
Caro Hóspede, Obrigado por ter disponibilizado parte do seu tempo para nos dar sua opinião sobre nossos serviços. Ficamos muito felizes com sua avaliação positiva sobre nosso hotel e serviços. Em nome da equipe do Comfort Hotel São Caetano lhe agradeço mais uma vez e esperamos que continue sempre se hospedando em nosso hotel. Atenciosamente, Kelly Mello Supervisora de Qualidade

10/10 Excellent

Jacob, Suffern, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New building, across a big shopping mall, good breakfast, comfortable bed, fast internet.
Stayed 1 night in Jul 2018
Response from Kelly Mello on 31 July 2018
Dear Guest, Thank you for giving us some time to give us your opinion about our services. We were very happy with your positive feedback about our hotel and services. On behalf of the staff of the Comfort Hotel São Caetano I thank you once again and hope you continue to stay at our hotel. Regards, Kelly Mello Quality Supervisor

8/10 Good

Katya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion, pero el aire acondiconado no era posible ajustarlo adecuadamente, ademas de la coladera del baño salian ruidos.
Stayed 4 nights in Apr 2024

10/10 Excellent

Moisés

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

claldemir

Stayed 1 night in Jan 2024

10/10 Excellent

Ronaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia rápida
Foi uma estadia rápida apenas uma noite, o hotel é muito bem localizado, estava limpo e tudo em ordem, a equipe foi muito educada e o café da manhã estava de acordo.
Stayed 1 night in Jan 2024

10/10 Excellent

João Vitor

Stayed 1 night in Jan 2024

10/10 Excellent

maria do carmo

Stayed 1 night in Dec 2023

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo lugar para se hospedar em SP
Lugar ótimo bem confortável e ótimo atendimento
Stayed 4 nights in Dec 2023

10/10 Excellent

Renato

Business traveller
Liked: Cleanliness, staff & service
Tem tudo para ficar excelente!
Refil shampoo vazio Não tinha toalha de rosto Café da manhã com pouca opções para self service
Stayed 1 night in Dec 2023

6/10 Okay

Murilo Augusto

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Meia boca
A estadia em aí foi boa, tivemos alguns problemas que o pessoal do hotel buscou resolver. Na primeira noite notamos que o ar condicionado não estava "gelando" porém por estar um friozinho somado ao cansaço deu para dormir. Demanha comuniquei a recepção e ao chegar a noite o problema persistia. Como estava calor solicitei uma mudança de acomodação. Aí veio a surpresa, recebi foi um Downgrade para um quarto menor e muito apertado. O frigobar tambem era bem pouco eficiente. O café da manhã é razoável, sem muita variedade. O melhor ponto é a localização com um ótimo shopping em frente. Tenho que destacar tambem a prestatividade do pessoal da recepção.
Stayed 4 nights in Nov 2023

10/10 Excellent

URARA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all perfect.
Stayed 2 nights in Dec 2023

8/10 Good

VANESSA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ar condicionado do quarto não funcionou durante a estadia
Stayed 2 nights in Nov 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento e acomodação
Stayed 4 nights in Nov 2023

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Adriana dos Santos

Stayed 3 nights in Nov 2023

10/10 Excellent

Braulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortável
O hotel é bem localizado. Limpo. Agradável. Shopping na porta. Goste do atendimento. Bom café da manhã.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo hotel, muito limpo, roupas de cama e travesseiros embalados, café da manhã bem servido e variado, funcionarios muito atenciosos. Minha observação é que tivemos problema com o ar condicionado, sendo resolvido rapidamente apos a notificação.
Stayed 4 nights in Nov 2023

8/10 Good

Silvio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale a pena
Vale o quanto cobra.
Stayed 3 nights in Nov 2023

10/10 Excellent

Edilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Desde la llegada todo muy bien. Incluso la chica de recepción hablaba español. El único detalle es que se activó una alarma, primero a las 20hrs y luego a las 3 AM. Ni idea si fue una falla o si realmente sucedió algo.
Stayed 2 nights in Nov 2023

10/10 Excellent

Fabio A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima acomodação
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Darsone

Stayed 3 nights in Oct 2023

2/10 Terrible

Silvia

Stayed 1 night in Oct 2023

10/10 Excellent

Roberto R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Oswaldo

Stayed 1 night in Sep 2023

10/10 Excellent

Mirian

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O trânsito em São Caetano é intenso, mas o trânsito é bem melhor que da cidade de São Paulo. Valeu muito a pena ficar no hotel durante uma feira que tivemos na São Paulo Expo. O atendimento também foi muito bom.
Stayed 1 night in Sep 2023

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

IURY

Stayed 3 nights in Sep 2023

10/10 Excellent

ULISSES

Stayed 1 night in Jul 2023

10/10 Excellent

Luiz Otávio Medeiros

Stayed 1 night in Jul 2023