Santo Tomas Holidays

The staff where amazing always ready to help in any way they could greet you with a smile every time you seen them morning noon and night i would definitely recommend it

Great hotel in Manila, on a busy main road but quiet enough in room. AC at perfect level. Friendly and helpful staff. `Close to a lot of the touristy spots. Rooms are clean and spacious and well stocked for the price. Real Bargain. Be aware there are 6 floors with no Elevator. The only negatives are more on Manila, you are a 10-15 minute walk from the station over uneven ground around missing pavements. Common in most areas of Manila. Ride a jeepney, they go by every minute to save time and money. The area seems safe, but is intimidating at night, no/limited street lights. Thats all part of the fun of Manila. Not to be missed.

Staff are very helpful, respectful and always ready to give assistance.

The hotel is located in a great location within close walking distance to the Mall of Asia. The hotel has a covered parking garage located behind the hotel which you have to access by driving around the block but, once there the security staff will assist you and register your guest parking. It’s a short walk to hotel elevator but, once inside the hotel it is rather confusing to find the front desk lobby due to lack of visible directions or signage. The hotels garage elevator does not go to the ground floor even though there is a “G” button inside the elevator and will automatically stop on the 2nd floor. Upon exiting we found another set of elevators but, they do not go to the lobby as well. A guest directed us to walk in the opposite direction towards a restaurant on the 2nd floor and from there to take the escalators down to the lobby. You will also need to take the same escalators up to the 2nd floor to take yet a different elevator to go up to your hotel wing. The hotel pool looked a bit stained so we opted to pass on swimming. The hotel’s gym is accessed by walking through the hotel’s restaurant which is strange as you walk by other guests who are eating. The gym was very disappointing as the few equipment they had was broken and the air conditioning was also broken. On a positive note, breakfast buffet was good with many choices including fresh fruit. The staff was friendly and helpful so hopefully the hotel will improve and address some of the issues.

Overall it was a great stay specially the hotel customer service. I like the hotel building external classic spanish style architecture and the swimming pool general picturesque looks/design.. There are some minor flaws most likely because this is old building. Like there is not enough power outlet plugs -- the coffee pot I have to plug in the outlet in the washroom sink, hard to close the shower door handle from the inside of the shower stall you could close it when your outside the stall but if you are inside taking a shower, it's impossible to do so