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"I booked this hotel for my husband at a great rate. He was flying in at 1am and needed a place to stay until he took the bus to the North Coast. It was 9 miles from the airport and 1 mile from the bus station. He self-checked in late and said it "was clean and nice". He got a good night's rest and took the bus in the morning. Communication was great as well. We will definitely use this hotel again if we have a short trip in Santiago."

"Es un hotel practico y tienes lo necesario para descansar y es costo efectivo"

"The room was spacious. However the bathroom was not clean and functional at our arrival, we had to call service to have it fixed. The rooms are also not completely sound guarded. You can actually hear the conversation of the adjacent room. Other than that, nice hotel and good breakfast."

"The only problem is that they have the same menu at all the restaurants and every day "

"Great place "

"The place was very nice and spacious but it wasn’t clean, I found hair on my bed and roaches in the kitchen. The area is very good, close to everything "

"El desayuno está bien y el servicio en general es bueno. Tienen problemas con el internet y no parece que lo vayan a resolver. Las habitaciones tienen sus años. "

"The room was really clean. Air conditioning not working, no phone in room and no internet even though multiple passwords were given at front desk. Shower not working. Mini fridge disgustingly dirty. Had to drive up 4 times to front desk and complain. After 5 hours of complaints, we were changed to another room. Still no AC, just a ceiling fan that did not suffice. No tv remote controls and no phone access in this room. Floor from bathroom had debris from tiles from Ceiling in bathroom On the second day, we were not told of a scheduled pool maintenance but was told it was going to be ready by midday…..still at 9pm it wasn’t ready. Yes they state they have 7 pools but the main pool was much more convenient as two others are located down many many steps down a hill and difficulty to get to due to health reasons - the other 4 had no water, lol. Staff very courteous - food was amazing. Manager offered a free cocktail after many complaints (wow) thank you. After manager finding out that I was the one taking her parking spot, we spoke briefly and she offered two more nights. We were done and over it already after two nights and left. Will not stay here again!"

"If you want tranquility and being alone, this is the place very nice very beautiful and the accommodations in wooden hut with skylights overlooking the forest and balconies very nice. Over the cons are it limited dining in the dining hall the pool is really a big bathtub and barely heated so they have guests it fills up quickly. There is no pamphlet or what to do or hiking trails so basically on your own and they’re far away from the river and from other things hard to find limited Eng. that’s an issue for any guest. Most of all you can see in nearly stages. Staff are not well trained so the service is spotty. One day may be worth the price of charging but today it isn’t."