Santana Hotels, Santana

"The set up and architecture of the village is great. Staff in sports bar, cocktail bar, Oishii, entertainment and spa were great. The coffee in the coffee bar was fab and the staff there were lovely. There was always a sunbed which was good. Food in Oishii and Beach bar was particularly good. Having to book your restaurant at 8am the day of eating is a pain. Thankfully I'm a morning person so not such a big issue but it meant you had to sit with your finger ready at 8am or there'd be nothing available. I only found this out from other reviews not from reception. Food in world Cafe always only like warm, even if you were the first there! Reception service was very hit and miss. We weren't told on arrival that our bracelet opened our door, only found out when we went to get a second key card. Waited about 15 mins at reception while someone went through the whole app with someone checking in, finally a lady (skipped me and attended a woman behind me first) came over and asked if she could help. She was the one told us we didn't need a card to open the door. I asked for a robe and she said no problem and put it into her phone, I never got a robe. The day of checking out I asked for a packed breakfast as our flight was at 6:30. I was told this was no problem so we were put down for 2 packs, again I watched her put it into the computer. The next morning when we went to get it there was no record of it and no packs. I was really annoyed as I'd left nuts and small snacks behind."

"Excellent location. Very helpful staff "

"Very good "

"Kitchen manager was rude one night we arrived at 932 pm from a tour to ask if we could have some food. ( they stopped serving at 930 but it was a buffet). He was extremely rude and quickly ushered us out of the dining area."

"Excellent Hotel. Very friendly staff. Very easy access to downtown. Took us 10 minutes to walk to downtown cable car site. If you need any supermarket items, the mall is right downstairs and there is a nice supermarket there also. There is filtered water on every floor in a machine.The breakfast is also excellent. Great coffee machine, selection of fruits and cheeses and breads, as well as numerous hot entrees. Also, very big plus was we rented a car and used the free parking in the downstairs garage. You need to go to the private parking lot, which is next to the mall pkg lot entrance."

"Very pleasant outdoor pool . Helpful staff ."

"Good location| Lovely room| super clean| great pools options| nice restaurants and good gym| some great staff and some grumpy ones but good in general "

"Clean room, great staff, and great location if you rent a car"

"Only drawback would be for"