Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Extremely disappointed in this unit. On the surface it was beautiful, but the management company failed BIG TIME. Upon arrival we found there were no curtains/shades in the living room -- which was HALF of the unit. So at night EVERYONE walking on the beach or in front of building could see in to our unit. This is a second floor unit, so it is impossible to not be seen. We felt like we were in a fishbowl, totally exposed, and thus did not use the space at night. We had ZERO privacy the entire week despite reaching out to Benchmark on several occasions to get some type of temporary fix. Knowing that it was a 2nd floor unit, we would not have booked it if there had been no curtains in the listing photos. It was important to us and we did our due diligence before renting. Furthermore, we found dirty bed linens, a leak in the hall bath ceiling, and a clogged sink in primary bath. (We have photos of all this) We were "offered" a discount for our inconvenience and inability to use the living room at night due to lack of curtains, HOWEVER Benchmark just reneged on that offer. A full week after checking out we were just informed today that they would be providing no recompense for our inconvenience and total lack of privacy at night. They stated that per the rental agreement, the rental is "AS IS" -- regardless of what the photos show. So people booking with Benchmark should probably read the very fine print. Bottom line, this would've been a great place, but the management company totally failed. We will NEVER book a Benchmark Property again. They lie.