Santa Paula Hotels, Caracas

"Viaje con un.acompañante y tuvimos una cancelación arbitraria de una de las reservas, este tipo de situación es entendible pero la actitud del recepcionista Victor fue nefasta, no recibimos ningún tipo de ayuda, ni disculpa, ni nada sencillamente el Hotel cancelo la reserva y eso fue todo. Sin embargo únicamente recibimos ayuda por parte del botones Miller, creo que el y la comida es lo único a destacar del hotel. No lo recomiendo para próximas estadías!!!"

"Fantastic hotel with great facilities and the breakfast was made for Kings. Could not fault and will definitely be returning "

"This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems. The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning "

"No breakfast included is too expensive "

"Excellent hotel and perfect location for a layover. Very convenient for early flights and organized tour departures."

"Great"

"Terrible breakfast"

"clean room"

"This is a first class facility with English speaking(a rarity in Venezuela) well trained staff. Everything is impeccable. "